I am writing a review regarding the Blaux mini air cooler purchased from Needinhome. Although it arrived in 5 weeks, I really from all the bad reviews didn't expect to get it at all. With the situat... See more
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See what reviewers are saying
If I could, I would give them zero stars!! False advertisement, terrible customer service, thieves who won’t give you your money back, after promising 3-7 day delivery and product arriving a month lat... See more
Ordered a Blaux brand portable air conditioner and they shipped a cheap knock off no name model that does not have any of the features of the Blaux. Big scam. Bait and switch. Refuses to refund mo... See more
Worst of the worst. They make everything look like a US company but it's a scam site based in China. Took my money on July 5th and still no sign of package. Tracking number goes to some bizarre 3rd p... See more
Company details
Information provided by various external sources
Shop for what you need in home at needinhome.com - selling Popular & Hot swimming pool, Portable AC, Baby and Mum, Pets Toy and more at an affordable price. Free Shipping Worldwide. Simple and safe shopping. High-quality Selection.
Contact info
Shenzhen, China
- info@needinhome.com
- needinhome.com
1.7
Bad
28 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very disappointed
I placed an order for a pool June 30th and the money was removed from my account on June 30th. I paid for quick shipping and have not received my pool. It’s July 15th. I tried to email the address listed on the website and it keeps getting kicked back as a false address.
July 15, 2020
Unprompted review
This site is a SCAM DO NOT ORDER FRM…
This site is a SCAM DO NOT ORDER FRM THEM THEY WILL GIVE U ALL KINDS OF STORIES N U WILL NEVER GET UR STUFF.
Now u want me to edit my reply well that wont happen, so to those reading this don't do it u wont get it
July 10, 2020
Unprompted review
Reply from Needinhome
Dear Sir/Madam, we feel very sorry for the unpleasantness of your shopping. Due to the system update, something went wrong on our website, which may cause you to be unable to check your order. We are sorry to make you in trouble. Please be assured that all the orders will be shipped as soon as possible. If you have any questions, please leave a message to us via Facebook or email at info@needinhome.com. We will promptly follow up and update the logistics information to you in time. Thank you for your patience and understanding.
I am afraid that this is a fraud
I am afraid that this is a fraud! I paid for VIP shipping $16 plus $150 for the pool, when I went to see order status said that is processing in China!!! How is that possible!! Now that I am trying to see status my order does not exist!!!! I sent an email but nothing received. I will report this company as a fraud.
July 10, 2020
Unprompted review
Reply from Needinhome
Dear Sir/Madam, we feel very sorry for the unpleasantness of your shopping. Due to the system update, something went wrong on our website, which may cause you to be unable to check your order. We are sorry to make you in trouble. If you have any questions, please leave a message to us via Facebook or email. You can contact our customer service staff at any time about order and logistics issues. We will promptly follow up and update the logistics information to you in time. The email is info@needinhome.com. Thank you for your patience and understanding.
Order hasn’t even shipped. Scam?
I purchased a pool from them on 6-28-2000. I paid for express shipping and have still not received my order and it has not been shipped. I’ve tried contacting them several times through email, they have no phone number listed on their website and I get responses back from them that don’t make any sense.
July 9, 2020
Unprompted review
Reply from Needinhome
Dear Sir/Madam, we feel very sorry for the unpleasantness of your shopping. Due to the system update, something went wrong on our website, which may cause you to be unable to check your order. We are sorry to make you in trouble. If you have any questions, please leave a message to us via Facebook or email. You can contact our customer service staff at any time about order and logistics issues. We will promptly follow up and update the logistics information to you in time. The email is info@needinhome.com. Thank you for your patience and understanding.
SCAM
Been 5 days since my order and no tracking info, my link to view my order won’t work, and my account to the website has vanished. I’m almost 100% sure these people are trying to rob me.
EDIT:why have they responded here but not to the 3 emails I sent 5 hours before posting my review here?!
EDIT 2: been 2 more weeks and even though I paid 16 for shipping, I’ve gotten absolutely no answer. Other than to a tracking website which is reviewed as being a scam and no one ever getting their product (https://m.17track. net/en/) DO NOT ALLOW YOURSELF TO BE ROBBED. If you placed an order, contact your bank!
July 9, 2020
Unprompted review
Reply from Needinhome
Dear Sir/Madam, we feel very sorry for the unpleasantness of your shopping. Due to the system update, something went wrong on our website, which may cause you to be unable to check your order. We are sorry to make you in trouble. If you have any questions, please leave a message to us via Facebook or email. You can contact our customer service staff at any time about order and logistics issues. We will promptly follow up and update the logistics information to you in time. The email is info@needinhome.com. Thank you for your patience and understanding.
I don't even want to leave this 1 star
I don't even want to leave this 1 star. I also paid for express shipping on 6/28/20 for 8ft 30inch pool still no product. I have been requesting refund and still no refund. I'm wondering if the others that have had the same problem have requested refunds. I am going to take this to the BBB as well. Sorry to see there are others facing the same problem.
July 9, 2020
Unprompted review
Reply from Needinhome
Dear Sir/Madam, we feel very sorry for the unpleasantness of your shopping. Due to the system update, something went wrong on our website, which may cause you to be unable to check your order. We are sorry to make you in trouble. If you have any questions, please leave a message to us via Facebook or email. You can contact our customer service staff at any time about order and logistics issues. We will promptly follow up and update the logistics information to you in time. The email is info@needinhome.com. Thank you for your patience and understanding.
Expect 2-4 month shipping from China
I experienced the same problem. I ordered a pool and paid for express shipping to find out 9 days after placing order it's going to be 45 to 55 business days because its being drop shipped from China. The website promised a much sooner delivery date when ordering, arriving by 7/6/20. I didn't even get a response by then. If I receive product I will update, but BEWARE. I may not receive product until snow hits the ground here in NY.
UPDATE: I did receive my pool today. So far it appears to be what I ordered. I will probably wait until spring to set it up at this rate bc it's cooling off here. I will update when I set it up.
July 7, 2020
Unprompted review
Reply from Needinhome
Dear Sir/Madam, we feel very sorry for the unpleasantness of your shopping. Due to the system update, something went wrong on our website, which may cause you to be unable to check your order. We are sorry to make you in trouble. If you have any questions, please leave a message to us via Facebook or email. You can contact our customer service staff at any time about order and logistics issues. We will promptly follow up and update the logistics information to you in time. The email is info@needinhome.com. Thank you for your patience and understanding.
Paid $16 for express shipping
Edit: In response to the broken English reply below and my experience after writing the review of the scam company needinhome.com and I have been through multiple discussions on paypal because I am disputing the transaction. They are flat out refusing to refund my money even though I have no product. If you search the email address pentyukhinai5 at gmail.com that the order confirmation and paypal address are associated with, you will see there are other fraudulent companies have been set up with it.
Original review -Paid $16 for express shipping. Come to find out this company is drop shipping from China. Was supposed to be 3-7 days and now I am at 9 and wondering if this company is even legitimate. They have sent me two incorrect email addresses through facebook and are not responsive. If I ever get my product, I will update. If not, I would not purchase from this company. I do understand Covid is making shipping challenging but that is why I paid for the express shipping to avoid any problems.
July 7, 2020
Unprompted review
Reply from Needinhome
Dear Sir/Madam, we feel very sorry for the unpleasantness of your shopping. Due to the system update, something went wrong on our website, which may cause you to be unable to check your order. We are sorry to make you in trouble. If you have any questions, please leave a message to us via Facebook or email. You can contact our customer service staff at any time about order and logistics issues. We will promptly follow up and update the logistics information to you in time. The email is info@needinhome.com. Thank you for your patience and understanding.
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