Tele moderne Reviews 1,330

Picture took 8 weeks to arrive. I had to contact them to see what the delay was!
When it arrived, the packaging was damaged at several points. The canvas had a mark on it and the frame had a dent in it. Despite E Mailing them twice with this complaint, they have not acknowledged my correspondence. Very disappointing!
Jen

Placed an order on the 3rd of December. Haven’t heard anything from them. Tried to contact them by email but get an error message. Assume I’ve been scammed. Would definitely not recommend them.

This company are selling artist prints they do not have permission to sell. These are AI and scaled up digitally, not from original scans. They also take days to respond to questions on WhatsApp. I still cannot get a refund even though the art was sold as “gallery standard”, this is clearly AI and there are digital artefacts on the scaled images thst make it look like a low resolution image. Do not buy from this company, terrible customer service.

Delivery took over 2months and plenty of e-mails before it finally arrived. I had ordered a gold frame, but got a black frame. Quality is very poor and does not even look close to a real painting. Would not buy again and not recommend.

Order NB34603: Wasn’t aware of import taxes, so asked DPD just to return it which they did. Company told me as it was personally made for me (meaning they framed a mass produced picture in my choice of frame!) I was not entitled to a refund. Have emailed again and after weeks no reply and NO REFUND! Started in Nov 25 - No product or refund still! I’m £200 down! Avoid!

I ordered two pictures from Neibac. One was delivered within two weeks, but the second arrived much later than promised. During checkout, I paid extra for insurance because the pictures were expensive and I wanted additional protection.

Unfortunately, the second picture arrived damaged. I reported this to Neibac immediately, but received no response for several weeks. When they finally replied, they offered compensation that was not even 5% of the picture’s value, despite the additional insurance. They claimed the damage was “minor,” but damaged is damaged — I cannot use or accept a defective product delivered by them.

My experience with their customer support has been extremely disappointing. Even after almost two months since placing the order, they still haven’t provided a proper solution.

Overall, very poor service and handling of customers. I would not recommend Neibac.

Hi, just wanted to pass on my thanks, recently tried to purchase a picture however my postcode was not accepted. The team worked to rectify the issue and ship it to me. I also received full tracking details and the picture arrived as per the date given, extremely impressive as that was over the holiday period...fantastic service.

Terrible experience. I never received my order and now I am struggling to get a refund. Avoid !

I have ordered a Large Painting in September 2025 -Absolutely shockingly poor communication with the NEIBAC office - only one email and taking not days but weeks to reply and respond. - it is now 5 months and I still do not have the painting delivered!!!! Still no reply or response to my emails. The painting was sent to Ireland - not delivered - sent back to Italy and Neibac acknowledge receiving this only months later and promised to ship to me - STILL NOT RECEIVED !!! SHOCKING NON-EXISTING CUSTOMER SERVICE

Placed an order over 2 months ago and paid extra for insurance in case of damage.

The canvas arrived damaged, with a visible hole, which was especially disappointing given the £270 price and the poor overall quality of the print. We contacted the company, sent photographs, and were eventually told that a replacement would be provided under the insurance. The response itself was poorly written and did not inspire confidence.

That was 8 weeks ago. Since then, there has been no further communication and no replacement received.

To make matters worse, I was forced to pay UK import tax on the original delivery, something that is also mentioned in several other reviews. I made it clear that I would not pay this a second time. The company then failed to pay it themselves, which appears to be why nothing has been resent.

At this point, the lack of communication, failure to honour the insurance, and overall conduct strongly suggest this company is not legitimate. I would strongly advise others to avoid.

I have ordered a large picture at vast expense. No communication and no picture weeks later.
The email address on their website does not work (bounces back) and you cannot respond to the order confirmation email address also.
I have contacted by WhatsApp so it is now up to them to send me the picture weeks late and I will update this review at this point.
If I were you I would avoid this website - wish I had read the reviews earlier.
It is now up to them to resolve this asap and I will edit this review to reflect what happens - if they do not then this is clearly a scam and avoid at all costs!!!
We shall see - Over to you Neibac

DO NOT USE

I placed an order 7 weeks ago. Nothing arrived. No response to my emails. Only when I cancelled the order did I get a reply that they are working on it. I told them I now don’t need it as it was birthday present and I had to buy something else as after 6 weeks of no communication i had given up hope. I actually believed they were scamming out of 400 pounds.. They are not responding to my messages again. Frustrating. They had no problem taking the money out of my account of course!

No received goods after almost 3 weeks. Canvas was supposed to be a birthday gift which I might never give. No communication or whatsoever. Seeing the reviews now, I would never order from them in the first place...

EDIT: I did receive a pretty great canvas, quality is nice and the birthday girl was happy. Customer service started to communicate right after my 1 star review, which is in my opinion pretty bad customer service. And after many messages from them to delete or edit this review, here I am.

I am giving only 1 star due to very poor communication and because the picture does not look like it did on the website.

We contacted Neibac after deciding to return the picture. Since then, we have been waiting for over one week for a response just to receive the return address, but we still have not received any reply.

Even before that, communication was already poor, and it took a very long time for the picture to arrive.

Additionally, the online shop makes the product appear to be a 3D piece, but in reality it is only a 2D print. This was especially disappointing because, in a status update email, we were told that the product was handmade.

Overall, the experience was very frustrating and not what was promised. I can only recommend staying away from Neibac.

Great quality! Ordered in December and just arrived.

Para los que dicen que es estafa, no es cierto.

Scammers. They’ve been ignoring me and never sent the package.

I’ve been trying to contact them for over two months and have never heard back.

Please, never buy from here. The purchase was made on November 21, 2025.

Ordered on 8 December.
2 Canvasses. To one of these I wanted to add additional painting so it would create a bit more depth.
I Finally received them last week (January 15th). But only since I send them a couple messages. Since I expected both before Christmas.
In the end they both look like a photo on Canvas. Nothing special. So I basically overpaid big time.
The Canvas with added paint looks like someone ran a caulking gun over it. Quite the disappointment for a 100,- euro extra.

But my main annoyance was that they claim they are ‘a small company that produces everything by hand and therefore everything takes longer’. But in the meantime they run huge expensive add campagnes on social media. Which obviously leads to a lot of clients.

Anyways you are better of finding a nice picture on Shutterstock and find a local company which can print that on canvas.
That way you pay half of what you pay at Neibac (and no shipping and IMPORT fees)

As a response to your response:
They are not paintings. Paintings are made with a brush and paint. These are photos pressed on Canvas. There is a difference.

I’ve had a very bad experience with Neibac. Overall poor quality of the print and frame. I’ve requested for a return within the 14 days as applicable by law. The have only accepted to exchange the item since it’s a « custom product », which I accepted but then they became completely silent ! No further response and thev’ve been ignoring the multiple follow up emails and WhatsApp messages I’ve been sending. Stay away from this company! They are not professional and not trustworthy.

I guess some customers have had an OK experience, which is strange, for me these people are so awful I am actually writing a review. Bottom line, I ordered two prints, paid for them, and they never came. Period. I'm not sure why it is said in some reviews that they have good customer service, the phone number is fake, it is never answered. Ever. Responses to polite emails were curt and confusing at first, and then just stopped altogether. I've had to go through the hassle of filing a claim with my credit card company, which is still in process. If this isn't an outright SCAM, it's close. Don't be fooled by the legit-looking website like I was. I guess it's up to you if you want to roll the dice and hope they actually send what you pay for. To me, this review is karma for my fellow art lover: GO ELSEWHERE.

I liked the artwork selection on the website and was planning to buy more pieces, but in my opinion the quality and service do not match the price.

The delivery experience was also problematic, with partial delivery, incorrect references, and very slow and poor communication throughout the process with the NEIBAC Customer service.

Overall, disappointing product quality and customer service. I would not recommend this brand.