Neon87 Ltd Reviews 222

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

We were doing a premier of a new dance show. Missing the date was no an option. 3 signs delivered beautifully finished looking great highly recommended Perfect

Rated 5 out of 5 stars

What an amazing neon, my Daughter is absolutely thrilled to bits this morning. Her favourite Christmas present. Thank you neon 87 for going above and beyond to help with my queries and requests and fo... See more

Rated 5 out of 5 stars

Great sign and simple to deal with Neon87. The design process was great and order placed. Delivery took a little longer than expected, but I understand they are super busy (not a bad indicator )... See more

Rated 1 out of 5 stars

Worst sign company ever dealt with. Took 8weeks to get a sign which they initially promise to deliver between 3 to 4weeks time. When asking about it they’ll say production can take up to 6weeks. Wea... See more

Company replied

Company details

  1. Decoration and Interior Design Store

Information provided by various external sources

Based in South Devon occupying a renovated 16th century barn, we take pride in hand making all of our signs to order. Because we control the whole process from design, to build, we can cater to specialist needs. One of our design team will always be happy to jump on a call to discuss out of the box ideas to turn your vision into a reality… and within budget.


Contact info

4.1

Great

TrustScore 4 out of 5

222 reviews

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Rated 2 out of 5 stars

Happy with the sign

I am happy with the sign and the design based on a design I already had. It is bright and impressive when I have it on.
It was expensive I thought but I knew the price before I ordered obviously. My issue was the delivery time it took a number of weeks and twice as long as originally promised. I had a holding email that was obviously automated just before the date I should have received the item.
I think paying a premium I would expect at least to have the item delivered on time or reasonably late.

June 18, 2021
Neon87 Ltd logo

Reply from Neon87 Ltd

Hi Mellons,

Thank you so much for your kind words about your new sign. Unfortunately, we had some production issues when moving to our new factory which caused a lot of delays. We are catching up now though :)

Thank you again for your support.

Best regards

Neon87 Team

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, it says it only take 2-3 weeks for delivery, and it took 8 weeks for delivery.

June 13, 2021
Neon87 Ltd logo

Reply from Neon87 Ltd

Hi Saied, thank you so much for your feedback.

Just to confirm, we did let you know at the start about our longer lead times at the moment due to moving to our brand new factory and the issues we had with our new machines. We also kept you up to date throughout the process.

Anyway :) I hope you really love your sign.

Best regards

N87

Rated 1 out of 5 stars

Do not trust this company at all

The worst customer service. We been ignored for almost 3 weeks now. They do not want to talk over the phone, there is always someone will call you back ASAP, but don’t expect anyone to call you back - this never happened. We still didn’t receive our order after 5 weeks of waiting. To not believe them! They are not going to make and delivery your order on time. We still do not know what to expect when our order will come if it will come. But it’s look like the quality will be poor as well as customer service. I am definitely not recommending Neon87.

June 13, 2021
Neon87 Ltd logo

Reply from Neon87 Ltd

Hey Marina, we never ignore anyone and answer all calls, emails and DMs!

If you keep an eye on our IG stories, you can see we are manufacturing and shipping a lot of signs per day from our new Exeter factory. We are real people, creating real and well paid jobs for the local community :)

And I'm not sure what you mean about our quality, look at the rest of the amazing reviews on here. Almost everyone is a happy person :)

Best regards

N87 Team

Rated 5 out of 5 stars

Absolutely stunning light

Absolutely stunning light. Very accommodating, helpful customer services. Will be purchasing more.

Cannot wait to see the light installed as an addition to a sensory room for my daughter.

Many thanks again n87 team

May 24, 2021
Rated 5 out of 5 stars

An excellent product

An excellent product, delivered within the agreed time. Great customer service before, during and after my order was received. I wouldn’t hesitant to recommend this company 10/10

April 23, 2021
Rated 1 out of 5 stars

Faulty product - no customer service - ignored.

No customer service. Broken wire upon delivery, non functional lights. Large Cracks and scratches in acrylic, glue residue everywhere - these are the cheap versions that others are advertising on the socials. Poor workmanship,ignored emails and i had to make a claim from my credit card. I sent 10 emails and still no responce. Choose elsewhere, and avoid wasted time and effort. E.G plugged it in as per instructions - does not work. Looks like its been made up of 3 different scrap acrylic offcuts.

April 18, 2021
Rated 5 out of 5 stars

Beautiful wedding hire sign

My sign came really quickly although I realised upon receiving it that you're based down the road and I could have collected it.
The quality is fantastic and it looks amazing. I can't wait to start hiring it out to customers for their wedding days.

April 17, 2021
Rated 5 out of 5 stars

Excellent service

Excellent service! Ordered a customised sign, really helpful with the design process and gave lots of options. Sign arrived 3 week later and looks amazing far better than I expected and much better than I’d seen from other companies, the wiring in particular was really well hidden.

Would definitely recommend, you won’t be sorry

April 9, 2021

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