Neon Pop Reviews 

91
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

AVOID Bought a neon at the beginning of May. Even with chasing it still took more than 3 weeks for it to arrive. Was in a battered box when it finally did. It didn’t work. They sent a new adapter w... See more

Rated 5 out of 5 stars

Neonpop- The people who made my lady’s dreams come true . Thanks to Jade and the rest of the team , my lady received a prezzy that was totally unique, thanks to their professionalism and expe... See more

Rated 5 out of 5 stars

Fabulous company. Ordered a custom sign and it came with lots of options for font styles, indoor, outdoor, battery operated, plug in, shaped backing, square backing, lots of different colours etc etc... See more

Rated 5 out of 5 stars

I ordered the love & coffee sign to complete my kitchen dining area make over. It looks beautiful against the background colour on the wall above my coffee station. The sign is bright and distincti... See more

Company details

  1. Neon Sign Shop

Written by the company

High Quality and Durable Neon Signs made in London with I LumoS Neon Strip Lights


Contact info

4.1

Great

TrustScore 4 out of 5

91 reviews

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1-star

No recent history of asking for reviews

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4.1

All reviews

(91)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing custom light

So pleased with my neon light, carefully delivered, beautifully made and is an excellent addition to our kitchen. Neon pop customer service have been brilliant too. Thanks so much!

March 28, 2022
Unprompted review
Rated 5 out of 5 stars

Love our new sign

Love our new sign! It arrived on time and well packaged, looks exactly as it did on the website. Very happy!

March 25, 2022
Unprompted review
Rated 5 out of 5 stars

Stunning gin bar sign

Excellent customer service especially Melissa and Lina who kept in touch regularly during the process (thankyou!) I ordered a small gin bar sign, to commemorate my late wife, and the company were very flexible with the actual size I required, plus it arrived in very good time. The sign itself is absolutely stunning and I can't wait until it's on display at my daughter's wedding! Will definitely use Neon Pop again and I highly recommend. Very good value for money too!

March 23, 2022
Unprompted review
Rated 1 out of 5 stars

Poor Poor company**

Poor Poor company**

From start to finish been a shambles. We needed this sign for our showroom opening. Asked for a mock up which took nearly 5 days and was forgotten about. Paid for quick delivery which was delayed and told lies it was going through extra security checks, Item finally turned up and one side of it is half the brightness of the other, said they will send out different adapters which never received, quality is rubbish and customer service even worse, asked for a phone call to discuss and instead got an email. avoid avoid avoid, will be reporting to trading standards. Also I’ll be informing Trustpilot to investigate all the 5 star reviews as they seem extremely suspicious as they all have only 1 review unless they reviewed this company twice, both reviews 5star. I’m more disappointed in myself falling for what I believe to be fake reviews and now I’ve let my showroom team down.

HENCE THEY HAVNT BEEN UPDATING TRUST PILOT

March 18, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely love our neon sign!

Absolutely love our neon sign. We ordered our sign to have stood behind us on our top table on our wedding day and then with the intention of putting on our dining room wall. All our guests loved the sign and it made for some amazing pictures. We opted for the battery pack also, and the charge lasted all day and night! I think there is probably some charge still left!
The customer service was brilliant too, we message once or twice for an ETA and they messaged back in no time. It came with a remote and brackets and the option to change the settings too, from the brightness of the light to having it flash at different speeds.
Over the moon with it, better than we could of imagined!

March 15, 2022
Unprompted review
Rated 5 out of 5 stars

My new sign is awesome !

Absolutely thrilled with my amazing sign! Such a great company with excellent support and communication throughout the process. All manufacturer and shipped in the U.K., so we received it really quickly.

March 14, 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased with the overall quality…

Very pleased with the overall quality of the sign. Very robust and comes with a thick board which seems hard to break. Bought it for our sons room and definitely makes a difference. It is very bright so we recommend the dimmer which compliments the light perfectly. Will be buying again from here.

March 1, 2022
Unprompted review
Rated 5 out of 5 stars

Neon pop were very helpful and…

Neon pop were very helpful and supported me from design to delivery. The whole process was extremely easy and I was able to make changes without any issues. The sign was delivered on time and when they said they wouldn’t deliver it. We would highly recommend them. A big thanks to the customer service and design team. 5 Star

February 20, 2022
Unprompted review
Rated 1 out of 5 stars

Zero would be a better rating :(

Agree with all the 1* reviews.

Placed order on 9th Dec 2021....finally received a broken sign on 5th Feb 2022.

This was despite 4 emails from customer services during Jan 2022 stating, order was despatched, would be despatched, would be received by 20th Jan. All Lies.

Now struggling to get my money back as they say it's a custom made sign.

Am now involving Paypal and Trading Standards.

Worst company I've dealt with in years ...please go elsewhere for you Neon Sign !!!!!

February 11, 2022
Rated 1 out of 5 stars

Worst company Iv ever bought from

Worst company Iv ever bought from , sent a sign that does not work and ignore my messages and won’t honour there faulty items policy!!!!! Spent hours emailing and trying to get this problem sorted but they just robbed my money and sent an item that does not work !!!! Avoid this company

February 1, 2022

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