I want to give a huge SHOUT-OUT to ANNA TAYLOR for making our booking an incredibly smooth experience! From the very start, she was super friendly and helpful, answering all my queries quickly and ef... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found this company moved heaven and Earth to get an excellent price for our trip to Thailand for flights only... Unfortunately for them a friend decided to join us and he works contracts for the air... See more
Company replied
Thank u neo tourism for booking our flight to UK, it was nice that I have book a ticket w/ a nice agent , she's great she assist all we need for travel for our better travel. And no hussle, thanks u m... See more
I wana say its very helpul experience and they do everything to satisfy us. As much as possible they give us information for example, ask the airline staff is there any free hotel while waiting or is... See more
Company details
Written by the company
Neo Tourism™, your trusted UK-based travel partner, redefines unforgettable, tailor-made holidays with friendly, professional services and a team of travel industry experts. We meticulously craft every journey to suit your preferences, providing exceptional value, seamless service, and unforgettable experiences. Our travel experts design personalized, unique itineraries, and our knowledgeable team ensures the perfect holiday. With our best price guarantee and top-notch travel supplier partnerships, we offer competitive rates and inclusions. Our dedicated customer support team is always ready to assist you during business hours. We create bespoke itineraries for romantic getaways, family vacations, and solo adventures, offering a wide range of flights and accommodations for your comfort. Our seamless transportation services, curated guided tours, immersive cultural experiences, and thrilling outdoor adventures ensure unforgettable memories. Exclusive offers, promotions, discounts, and perks are available for Neo Tourism clients. We provide tailor-made solutions for corporate travel, group bookings, and incentive trips, as well as destination weddings and honeymoons. Committed to responsible tourism, we partner with local suppliers and organizations sharing our values and sustainable practices. Experience the ultimate travel adventure with Neo Tourism's unwavering commitment to quality, value, and customer satisfaction. Contact us today and let us turn your dream holiday into reality! #FriendlyAndProfessionalService #TheUltimateTravelExperience
Contact info
167-169, Great Portland Street, 5th Floor, W1W5PF, London, United Kingdom
- +442030266255
- contact@neotourism.uk
- neotourism.uk
4.9
Excellent
930 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Neo Tourism is a great travel agency.It…
Neo Tourism is a great travel agency.It is my 2nd time to booked with them.I really appreciate Janet Davis.She is very accomodating,helpful,do her duties well,have patience and understanding.
Thank you.
March 12, 2026
Reply from Neo Tourism™
Hi Mary Ann,
Thank you so much for your kind recommendation 🌟
And sorry for the late reply.
We’re delighted to hear that your second booking with Neo Tourism went smoothly ✈️ It’s wonderful to know that Janet Davis provided accommodating, helpful, and patient support throughout your experience 💙 Your trust and appreciation mean a lot, and we look forward to assisting you on future travels 🌍✨
📞 020 3026 6255
Best regards,
NeoTourism Team 💙
Action immediately and very helpful especially Emma Smith and friendly
Friendly and helpful. Especially Emma Smith.
March 11, 2026
Reply from Neo Tourism™
Hi Flora,
Thank you so much for your kind words 🌟
And sorry for the late reply.
We’re thrilled to hear that Emma Smith provided friendly and helpful support ✈️ Your trust and appreciation mean a lot 💙 We look forward to assisting you on your future travels 🌍✨
📞 020 3026 6255
Best regards,
NeoTourism Team 💙
Staff is good
March 9, 2026
Reply from Neo Tourism™
Hi,
Thank you so much for your kind words 🌟
And sorry for the late reply.
We’re glad to hear that you found our staff helpful and supportive ✈️ Your trust and appreciation mean a lot 💙 We look forward to assisting you on your future travels 🌍✨
📞 020 3026 6255
Best regards,
NeoTourism Team 💙
Neotourism is best specially to emma…
Neotourism is best specially to emma smith one of their staff member. Always helping to the customer to their booking
March 6, 2026
Reply from Neo Tourism™
Hi Danilo,
Thank you so much for your kind words 🌟
And sorry for the late reply.
We’re thrilled to hear that Emma Smith provided excellent support and made your booking experience smooth ✈️ Your trust and appreciation mean a lot 💙 We look forward to assisting you on your future travels 🌍✨
📞 020 3026 6255
Best regards,
NeoTourism Team 💙
Trusted travel agent …
This is my 2nd year using this travel agent Neo Tourism travelling to Cebu.and the person assisted me her name is Emma Smith. She’s very helpful kind & explain well. I can definitely recommend this Neo Tourism travel agent.
February 25, 2026
Reply from Neo Tourism™
Hi,
Thank you so much for your kind recommendation 🌟
And sorry for the late reply.
We’re delighted to hear that your second year booking with Neo Tourism for your Cebu trip went smoothly ✈️ It’s wonderful to know that Emma Smith provided helpful, kind, and clear support 💙 Your trust and recommendation mean a lot, and we look forward to assisting you on future travels 🌍✨
📞 020 3026 6255
Best regards,
NeoTourism Team 💙
They are great!!
February 24, 2026
Reply from Neo Tourism™
Hi Helen,
Thank you so much for your kind words 🌟
And sorry for the late reply.
We’re thrilled to hear that you had a great experience with Neo Tourism ✈️ Your support and trust mean a lot 💙 We look forward to assisting you on your future travels 🌍✨
📞 020 3026 6255
Best regards,
NeoTourism Team 💙
Emma
Emma, has been always patient and helpful.
I remembered way back 2024, unfortunately had experienced typhoon which needing her to support us with the last minute changes of aircraft.
She is reliable and helpful anytime.
That is why this is our third year booking our flights with Neo tourism.
Thank you.
March 1, 2026
Reply from Neo Tourism™
Hi Mary,
Thank you so much for sharing your experience 🌟
And sorry for the late reply.
We’re so happy to hear that Emma has been consistently supportive and understanding, even during unexpected situations like the typhoon in 2024 ✈️ Your loyalty over three years truly means a lot 💙 At Neo Tourism, we always aim to provide dependable and thoughtful assistance to make every journey as smooth as possible.
We look forward to helping you with many more trips in the future 🌍✨
📞 020 3026 6255
Best regards,
NeoTourism Team 💙
Agent Anna was amazing
Agent Anna was amazing, helpful and true. She always made sure to meet the needs of her client.
February 21, 2026
Reply from Neo Tourism™
Hi Lerma,
Thank you so much for your kind words 🌟
And sorry for the late reply.
We’re thrilled to hear that Anna provided such outstanding support, always attentive and committed to meeting your needs ✈️ Your trust and appreciation mean a lot 💙 We look forward to assisting you on your future travels 🌍✨
📞 020 3026 6255
Best regards,
NeoTourism Team 💙
A helpful & sincere Travel Agency
The booking / advice given me (as always) by Jasmin was first class and helpful. I have used NEO TRAVEL several times in my trips to the Philippines, and have always found them an excellent company.
February 21, 2026
Patient and attentive to detail
Janet walk me all the way until we found the best ticket for our travel in July. She is very patient and very attentive to each and every details of my request. So helpful, highly recommended.
February 11, 2026
For several years now Im always getting…
For several years now Im always getting help by Neo Travels every time I’m travelling from the UK to Philippines, Thanks to this people in Neo Travels especially to Jasmine a very helpful woman assisting his Kuya always. Thanks and god bless you all.
February 18, 2026
Great service and reliable
Great service and reliable! Anna helped me a lot finding me the right deals. Maraming Salamat!
February 2, 2026
Go Neo
Thank you, ate rachel for reliable and outstanding service. Highly recommended!
February 13, 2026
Unprompted review
Thank u neo tourism for booking our ticket from Philippines to United Kingdom it was smooth and safe fly
Thank u neo tourism for booking our flight to UK, it was nice that I have book a ticket w/ a nice agent , she's great she assist all we need for travel for our better travel. And no hussle, thanks u miss Daniella Brent-ly for making sure that depart and arrive properly
January 29, 2026
Unprompted review
I highly recommend Neo Tourism
I highly recommend Neo Tourism. They have excellent service and very accommodating staff to all the inquiries. I booked my tickets from them twice. Look for Rachel Young if you need any assistance for your upcoming travel.
February 8, 2026
Unprompted review
Emma Smith
Emma Smith, has been my travel agent for over a year now , her service has always been very reliable, efficient, very friendly and very helpful in every way. She made sure that I am satisfied with my requests. When her clients are happy with her, she is happy too.Her costumer service skills impeccable. She’s the best and I highly recommend her to anyone.
February 6, 2026
Reliable Travel Agent the best
I’ve used this company since May last year going back many times to the Philippines and even if it’s 2 o’clock in the morning, Janet’s always there for you to help you wherever you are in the world hundred percent
February 5, 2026
Neo tourism is very good ,
Neo tourism is very good ,, the staff is very helpful friendly most specially to miss Emma smith she help me for my booking she assist me and I’m really appreciate for her service thanks
January 14, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.