I want to give a huge SHOUT-OUT to ANNA TAYLOR for making our booking an incredibly smooth experience! From the very start, she was super friendly and helpful, answering all my queries quickly and ef... See more
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Review summary
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Reviews shaping this summary
I found this company moved heaven and Earth to get an excellent price for our trip to Thailand for flights only... Unfortunately for them a friend decided to join us and he works contracts for the air... See more
Company replied
Thank u neo tourism for booking our flight to UK, it was nice that I have book a ticket w/ a nice agent , she's great she assist all we need for travel for our better travel. And no hussle, thanks u m... See more
I wana say its very helpul experience and they do everything to satisfy us. As much as possible they give us information for example, ask the airline staff is there any free hotel while waiting or is... See more
Company details
Written by the company
Neo Tourism™, your trusted UK-based travel partner, redefines unforgettable, tailor-made holidays with friendly, professional services and a team of travel industry experts. We meticulously craft every journey to suit your preferences, providing exceptional value, seamless service, and unforgettable experiences. Our travel experts design personalized, unique itineraries, and our knowledgeable team ensures the perfect holiday. With our best price guarantee and top-notch travel supplier partnerships, we offer competitive rates and inclusions. Our dedicated customer support team is always ready to assist you during business hours. We create bespoke itineraries for romantic getaways, family vacations, and solo adventures, offering a wide range of flights and accommodations for your comfort. Our seamless transportation services, curated guided tours, immersive cultural experiences, and thrilling outdoor adventures ensure unforgettable memories. Exclusive offers, promotions, discounts, and perks are available for Neo Tourism clients. We provide tailor-made solutions for corporate travel, group bookings, and incentive trips, as well as destination weddings and honeymoons. Committed to responsible tourism, we partner with local suppliers and organizations sharing our values and sustainable practices. Experience the ultimate travel adventure with Neo Tourism's unwavering commitment to quality, value, and customer satisfaction. Contact us today and let us turn your dream holiday into reality! #FriendlyAndProfessionalService #TheUltimateTravelExperience
Contact info
167-169, Great Portland Street, 5th Floor, W1W5PF, London, United Kingdom
- +442030266255
- contact@neotourism.uk
- neotourism.uk
4.9
Excellent
929 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is a smooth service.
It is a smooth service.
It was done even when I was out shopping
November 23, 2025
Reply from Neo Tourism™
Dear Gloria,
Thank you so much for your kind feedback, and sorry for the late reply. We’re delighted to hear that you found our service smooth and convenient, even while you were out and about. Your satisfaction is very important to us.
We look forward to assisting you again with your future travel plans.
Best regards,
NeoTourism Team
I highly recommend Neo Tourism
I highly recommend Neo Tourism, especially Janet, who helped me arrange my booking. She was incredibly helpful and made the whole process smooth and stress-free.
November 23, 2025
Reply from Neo Tourism™
Dear Valued Customer,
Thank you so much for your kind feedback, and sorry for the late reply. We’re delighted to hear that your booking process was smooth and stress-free, and that you were happy with our service. Your recommendation means a lot to us.
We look forward to assisting you again with your future travel plans.
Best regards,
NeoTourism Team
Neo-Tourism the extra mile
I found this company moved heaven and Earth to get an excellent price for our trip to Thailand for flights only... Unfortunately for them a friend decided to join us and he works contracts for the airline we use and came up with a 30% party discount that could not be beaten. JASMINE was the lady who dealt with my query and I couldn't get a more attentive adviser... For future flight queries I will use this place as my first option. Kind regards Neo-Tourism
November 22, 2025
Unprompted review
Reply from Neo Tourism™
Dear John,
Thank you so much for your kind feedback, and sorry for the late reply. We’re delighted to hear that you appreciated our efforts in finding the best options for your trip. Your satisfaction is very important to us, and we’re thrilled to be your first choice for future flight queries.
We look forward to assisting you again with your future travel plans.
Best regards,
NeoTourism Team
anna was very helpfull and honest and…
anna was very helpfull and honest and giving some good advice in booking my ticket to the philippines
November 21, 2025
Reply from Neo Tourism™
Dear Marcial,
Thank you so much for your kind feedback, and sorry for the late reply. We’re delighted to hear that you found our service helpful, honest, and that our guidance made your ticket booking to the Philippines easier. Your satisfaction is very important to us.
We look forward to assisting you again with your future travel plans.
Best regards,
NeoTourism Team
Emma is a true star she really made a…
Emma is a true star she really made a difference sorting out my holiday for me
No matter what time if the day i rang or messaged she was always ready to help
November 18, 2025
Reply from Neo Tourism™
Dear Dale,
Thank you so much for your kind feedback, and sorry for the late reply. We’re delighted to hear that your holiday planning experience was smooth and that our team was always ready to assist you. Your satisfaction is very important to us.
We look forward to assisting you again with your future travel plans.
Best regards,
NeoTourism Team
Reply from Neo Tourism™
Dear Victor,
Thank you so much for your kind feedback, and sorry for the late reply. We’re thrilled to hear that you received superb customer service. Your satisfaction is very important to us.
We look forward to assisting you again with your future travel plans.
Best regards,
NeoTourism Team
Comfortable to talk with the staff
Comfortable to talk with the staff, professional and a good service.
I highly recommended the company.
November 9, 2025
Reply from Neo Tourism™
Dear Mila,
Thank you so much for your kind feedback, and sorry for the late reply. We’re delighted to hear that you found our team professional, approachable, and that you received good service. Your recommendation means a lot to us.
We look forward to assisting you again with your future travel plans.
Best regards,
NeoTourism Team
I had a swift and wonderful experience…
I had a swift and wonderful experience with this NEO TOURISM agency! Ms Janet, she is very accommodating and she handles all the queries with enthusiasm and in a smooth manner! Definitely will enquire again from this agent for future travels! Five ⭐ s!
November 17, 2025
Unprompted review
Reply from Neo Tourism™
Dear Yneng,
Thank you so much for your kind feedback, and sorry for the late reply. We’re thrilled to hear that your experience with NeoTourism was swift, smooth, and enjoyable. Your satisfaction is very important to us, and we look forward to assisting you with your future travel plans.
Best regards,
NeoTourism Team
I am delighted to say Neotourism travel…
I am delighted to say Neotourism travel agency is one of the best . Their customer service agents are very friendly, helpful and polite. Recently, l purchased airline ticket and they have dealt with accordingly to my wishes. I would highly recommend this agency to all travellers.
November 16, 2025
Reply from Neo Tourism™
Dear Valued Customer,
Thank you so much for your kind feedback, and sorry for the late reply. We’re delighted to hear that you found our customer service friendly, helpful, and attentive to your wishes. Your recommendation means a lot to us, and we look forward to assisting you with your future travel plans.
Best regards,
NeoTourism Team
Janet Davis is very helpful
Janet Davis is very helpful, friendly to her customer. My husband is happy with the service. Keep up the good work! Well done!
November 13, 2025
Reply from Neo Tourism™
Dear Christine,
Thank you so much for your kind feedback, and sorry for the late reply. We’re delighted to hear that you and your husband are happy with our service. Providing friendly and helpful support is always our priority.
We look forward to assisting you again with your future travel plans.
Best regards,
NeoTourism Team
I had Janet help me with my booking
I had Janet help me with my booking. She was so helpful and a delight and made things very easy. Will use again
November 11, 2025
For the amazing agent BIANCA
For the amazing agent BIANCA, thank you for finding a great deal for us. So happy with the smooth process for booking our flight. Much appreciated.❤️
November 9, 2025
Great support from Rachl
Great support and help from Rachel who is very knowledgeable and supportive when organising my holiday abroad. Would highly recommend her and this company.
November 8, 2025
Unprompted review
I want to give a huge SHOUT-OUT to ANNA…
I want to give a huge SHOUT-OUT to ANNA TAYLOR for making our booking an incredibly smooth experience! From the very start, she was super friendly and helpful, answering all my queries quickly and efficiently. I already lost count of how many times I've booked our flights with Anna. She's consistent and always willing to go extra mile to assist especially to the seniors (my great aunt and parents). We will definitely book with Anna again via Neo Tourism 😊
November 1, 2025
I would like to give a great review for…
I would like to give a great review for my travel agent, Rachel Young. From my initial inquiry to the final booking, she were knowledgeable, efficient, and incredibly friendly. She took the time to answer all my questions, patiently guiding me through the options and helping me find the right holiday for my needs. Every arrangement, from flights to transfers, went smoothly and was hassle-free. I felt confident that my holiday would be a great experience, and it was. I will definitely be asking for ate rachel for my future travel needs and would recommend them to anyone! Kudos 🫶
November 7, 2025
Unprompted review
Good service smooth transaction.
October 27, 2025
Good Agency
Thank you for Agent Samantha, who helped me find a reasonable price for my ticket, together with my seat allocation. Definitly will book ticket again in the future under thier Agency.
November 3, 2025
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