Great products, Jake is very knowledgeable and communicative person. Had to finish small project after Christmas. Ordered goods Saturday after Boxing Day. Delivery came Monday morning on 29th. Can’t r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After having been let down several times by another online seller I decided to give Neowall a try, helped along by their Black Friday sale. I ordered enough product to clad the front of our new ga... See more
Company replied
Not normally one for reviews but Jake at Neowall has been such a pleasure to work with, I felt it was justified. They've been so responsive (a real rarity in this day and age of total ghosting, even... See more
Company replied
Great products, easy to work with, really good quality and look fantastic once installed. I under measured slightly and rang jake to explain i only needed a few more lengths to finish the job and he w... See more
Company replied
Company details
Written by the company
NEOWALL is a contemporary product for interior spaces that has taken the market by storm. It is what we call a Fluted Panel, (three-dimensional vertical channels that create a stylish effect with light and shadow). Fluted panels are a global phenomenon that brings a high-end styling take on decorative paneling. Whether you are a design professional or take an interest in modern-age interiors for your living spaces.
Contact info
107-109 St. Barnabas Road, LE54BW, Leicester, United Kingdom
- info@neowall.co.uk
- neowall.co.uk
4.6
Excellent
76 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent product and delivery
Excellent product and delivery
Well priced couldn't fault the company
October 30, 2025
Unprompted review
Reply from Neowall
Thank you so much for your kind words!
We’re thrilled to hear you’re happy with both the product and delivery. It means a lot to us that you found Neowall well priced and easy to work with. We really appreciate your support.
The Neowall Team
Reply from Neowall
Thank you so much for your kind words! We’re thrilled to hear you were happy with our service. Your feedback means a lot to our team. If you ever need any assistance or have future projects in mind, we’ll be more than happy to help!
— The Neowall Team
Staff very friendly & helpful my…
Staff very friendly & helpful my cladding was delivered when I was told & any problems was resolved easily. Thank you
September 24, 2025
Reply from Neowall
Hi Joy,
Thanks so much for leaving a review and sharing your experience,
We really appreciate your support and hope to work with you again on future projects.
Best wishes
Neowall Team
Great people to do business with
Great people to do business with, I highly recommend Neowall. Purchased there cladding, it looks great and was easy to fit. Excellent communication and prompt delivery. I would certainly use this company again.
September 30, 2025
Unprompted review
Reply from Neowall
Hi Jeff,
Thank you for your great review! We’re so pleased to hear you’re happy with your Neowall cladding and that the delivery process was smooth . We really appreciate the feedback and look forward to supporting you with future projects.
Kind Regards,
Customer Support
Team Neowall
superb service
Fast delivery
great quality product and would highly recommend to all
June 17, 2025
Unprompted review
Reply from Neowall
Hi William,
Thank you for your feedback,
We are delighted you were happy with the service and product provided.
Kind regards,
Jake
Neowall
Excellent service and quick delivery.
Excellent service and quick delivery.
5m lengths was also good for me as I needed about 4.5m and that is not available on most other sites. Would definitely recommend and will order again if I have the need.
September 3, 2025
Unprompted review
Reply from Neowall
Hi John,
Thank you for your order,
We are delighted you were happy with the service and product provided.
Kind regards,
Jake
Neowall
Perfect communication
Perfect communication. Delivery on time. I am satisfied with Neowall always
August 11, 2025
Reply from Neowall
Hi,
Thank you for your order, we’re delighted to hear that you were satisfied with your experience.
Jake
Customer Support Team
Neowall
Very easy to order
Very easy to order, was ordered on a Friday and delivered on the Monday very good quality
August 19, 2025
Reply from Neowall
Hi,
Thank you for your order, we’re delighted to hear that your order arrived quickly and you’re happy with the quality. We really appreciate you taking the time to share your experience
Jake
Customer Support Team
Neowall
Reply from Neowall
Hi Karen
We are so pleased your sample box arrived quickly and we hope you liked our products
Thanks
Jake
Customer Support Team
Neowall
Easy process but unexpectedly long
I found the ordering process very easy and user-friendly however I was only ordering a sample box which took over three weeks to arrive, during which I received no updates etc. my project has been delayed (for other reasons) but the experience has left me concerned about the lead time if I submit the order full order through NEOWALL.
June 26, 2025
Reply from Neowall
Hi Greg,
Thank you for your honest feedback and for highlighting the ease of our ordering process — we’re glad to hear that part went smoothly.
We’re really sorry to hear about the delay in receiving your sample box and the lack of updates. This isn’t the level of service we aim to provide, and we completely understand your concerns about lead times for future orders.
Please rest assured that full orders are dispatched through a separate and much faster process, with clear communication and tracking provided throughout. Sample deliveries are typically quicker as well, so we’re looking into what caused the delay in your case.
We genuinely value your interest in Neowall and would love the opportunity to support your project when you’re ready to move forward. If you have any questions or would like to speak with our team directly about lead times or next steps, we're always here to help.
Best regards,
Jake,
Customer Support Team
Neowall
Miss leading title for products been sold
I ordered Sample boxes thinking I would get different colours in each to allow me to make an informed decision however I was given 1 colour of decking board and 1 acoustic wall panel of colours I would never personally use and was charged £3.99 for the privilege
your response on here just shows the type of reply I’d have expected from your customer service team. Before submitting my review, I made sure to double-check that it wasn’t an error on my part—I looked for an option to select a colour, but none was available. That’s why I assumed I’d be sent a selection of colours to choose from.
July 23, 2025
Reply from Neowall
Hi,
Thank you for taking the time to respond and clarify your experience. We’re sorry to hear the sample box didn’t meet your expectations — we understand how important it is to see a range of colours when making a decision.
While our website currently requires customers to select individual sample colours at checkout, we appreciate your feedback and can see how this may have been unclear.
To make this right, we’d be happy to send you a new sample box with a wider variety of colours so you can make a more informed choice.
We genuinely value our customers and their reviews, even when they highlight areas we can improve. Your input helps us continue to enhance our service.
Kind Regards,
Customer Support Team
Neowall
Samples
Samples. Arrived in a good time. Look like a good quality product. Pictures on the internet doesn’t do the product justice. The effect on the cladding looks really good. Will be ordering in the next few weeks.
July 23, 2025
Reply from Neowall
Hi Russ,
Thank you so much for your fantastic review! We’re really pleased to hear the samples arrived promptly and that you’re impressed with the quality and finish — especially as you mentioned they look even better in person than online!
We can’t wait to help you with your full order when you’re ready in the coming weeks. If you have any questions or need assistance in the meantime, just let us know — we’re here to help.
Thanks again for your support!
Kind Regards,
Customer Support Team
Neowall
6 x 4.5m composite deck with double border.
After much searching, reading reviews and ordering samples I went with Neowall. The main reason being that they did 5m lengths and were reasonably priced. I looked at Trex and a few others and I couldn’t really find a significant difference only in the price… I found Neo wall to be modestly priced in comparison and I am very happy with the look and the finish. Once clipped down the boards are sturdy but as a point of note they need to be supported 350mm for the best result. I did snap a couple when I was cutting out for my recessed drain cover, so as a piece of advice if you are scribing one thin make sure it’s got plenty of extra support underneath and completely flat. Another note would be that it was a blisteringly hot day when it was delivered and I missed taking in a pack… this was as much my fault as the delivery chaps but on reflection I should have taken more time ensuring my delivery was complete… that aside, the delivery chap was very helpful and when I queried the missing pack the chap in the office sorted this for me quickly and was very accommodating. I’ve already got got the deck dirty and a quick woosh down with the jet wash and it’s good as new. I hope it’s durable… I see no reason why it wouldn’t be but having only been laid a couple of weeks it’s a bit early to say. So to give a recommendation I very happy with the cost, especially in comparison to other companies, it was helpful that they do 5 meter lengths, the decking looks great and I feel the company made a good effort to see my project to completion. Both delivery chap and the chap I ordered from were helpful so it’s top marks from me and I would happily recommend them to anyone getting a composite deck.
July 18, 2025
Reply from Neowall
Hi Daniel,
Thank you for taking the time to leave such a thoughtful review – we really appreciate it!
We’re so pleased to hear you’re happy with your Neowall decking and that the 5m lengths, pricing, and finish met your expectations. It’s great to know our team were helpful throughout the process, and we appreciate your practical advice for others too.
If you ever need anything else or further support with your project, we’re always here to help. Thanks again for recommending us!
Kind Regards,
Customer Support Team
Neowall
A really great product
A really great product, I recently purchased some grey cladding for a show room garden room. The corner trims and cladding were absolutely perfect and great quality.
July 24, 2025
Unprompted review
Reply from Neowall
Hi,
Thank you for the kind words! We’re delighted to hear that you’re pleased with the grey cladding and corner trims — and that they worked perfectly for your showroom garden room.
We really appreciate your support and hope to work with you again on future projects.
Kind Regards,
Customer Support Team
Neowall
I ordered wall panelling for media wall…
I ordered wall panelling for media wall from neowall. Great product at very reasonable price. Delivery was quick and easy.
Highly recommend Neowall.
July 23, 2025
Unprompted review
Reply from Neowall
Hi,
Thank you for your great review! We’re so pleased to hear you’re happy with your Neowall panels and that the delivery process was smooth.
We really appreciate the recommendation and look forward to supporting you with future projects.
Kind Regards,
Customer Support Team
Neowall
Good service
I have always found the staff to be friendly and helpful. The price of the decking is reasonable compared with others I have enquired with and it is helpful having the 5 metre sizes. Can’t yet comment on the durability of the decking but I think it looks attractive. My first experience of using composite decking which I have experienced is more brittle than wood.
June 2, 2025
Reply from Neowall
Hi,
Thank you for your kind words and honest feedback. We're really pleased to hear you've found our team friendly and helpful, and that the 5-metre decking lengths and pricing have been a benefit to your project.
We understand your point about durability — composite decking can feel different to wood, but it's designed to be long-lasting and low maintenance. We're confident it will serve you well, and we're always here if you need any tips or support along the way.
Thanks again for choosing Neowall!
Kind Regards,
Customer Support Team
Neowall
Excellent
Excellent company with great communication. Delivery driver was very friendly and helpful.
Thank you
May 7, 2025
Reply from Neowall
Hi,
Thank you for your kind review! We’re so pleased to hear you had a great experience with our team and that the delivery went smoothly.
We really appreciate your support and hope to work with you again soon.
Kind Regards,
Customer Support Team
Neowall
Neowall service and communication
I ordered 60 x 5 metre lengths.
I had telephone conversations with the business owner and he was very helpful and kept me updated on delivery times.
Within a week they were delivered to my driveway and the driver unloaded them,no problems whatsoever.
I highly recommend Neowall.
Good communications and excellent service.
Thank you again
April 29, 2025
Unprompted review
Reply from Neowall
Hi,
Thank you so much for the great feedback! We're really glad to hear you were happy with the service, communication, and smooth delivery process.
It was a pleasure assisting you with your order, and we truly appreciate your recommendation. If you need anything else in future, we're always here to help.
Kind Regards,
Customer Support Team
Neowall
Decking
Ordered 47, 5mtr decking boards up to Scotland.
Excellent quality, good delivery even left a spare board just incase any damage. This will not be my last order, as a landscaper I'm always looking for a reliable supplier, with good delivery times and reasonable prices, definitely found it here, well done guys, keep it up.
March 19, 2025
Unprompted review
Reply from Neowall
Hi,
Thank you for the fantastic review! We’re so pleased you were happy with the quality, delivery, and service — and it’s great to hear the spare board was a helpful touch.
As a landscaper, your feedback means a lot to us, and we’re glad to be a supplier you can rely on. We look forward to supporting your future projects!
Best regards,
Customer Support Team
Neowall
can get the samples delivered to me
can get the samples delivered to me. Paid for delivery and customer service takes ages to answer to finaly say it has been left somewhere behind the bins
January 6, 2025
Reply from Neowall
Hi Konrad,
We’re sorry to hear about your experience and completely understand your frustration. We’ve tried reaching out to you via email and phone to resolve this, but we haven’t been able to get in touch.
Regarding your delivery, our courier partners had to leave your parcel behind a safe space as no one was available at the address. This is a common practice throughout all couriers, and we always aim to improve our services for all our customers.
Customer satisfaction is very important to us, and we’d love the opportunity to make things right. Please contact our team at info@neowall.co.uk, and we’ll do our best to resolve this for you as quickly as possible.
Looking forward to hearing from you.
Thanks,
Neowall Team
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