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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their aesthetic appeal and ease of installation. Many people highlight the excellent customer service, particularly the helpful and communicative staff who assist with orders and queries. The delivery service is frequently commended for its speed and efficiency, with many consumers receiving their orders promptly and with good communication from drivers. However, some customers experienced issues with sample orders, finding them not as varied as expected or taking a long time to arrive without updates. A few other people also felt that there were initial communication problems regarding delivery or that their orders were incomplete, though these issues were often resolved.

What people talk about most

Product

People report positive experiences with product, often highlighting its great quality, ease of use, and... See more

Delivery service

Consumers find delivery service to be positive. Many customers praise the quick delivery times, with some... See more

Order

Customers had positive experiences with order. Many found the ordering process easy and user-friendly, with... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the great quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great products, Jake is very knowledgeable and communicative person. Had to finish small project after Christmas. Ordered goods Saturday after Boxing Day. Delivery came Monday morning on 29th. Can’t r... See more

Company replied

Rated 5 out of 5 stars

After having been let down several times by another online seller I decided to give Neowall a try, helped along by their Black Friday sale. I ordered enough product to clad the front of our new ga... See more

Company replied

Rated 5 out of 5 stars

Not normally one for reviews but Jake at Neowall has been such a pleasure to work with, I felt it was justified. They've been so responsive (a real rarity in this day and age of total ghosting, even... See more

Company replied

Rated 5 out of 5 stars

Great products, easy to work with, really good quality and look fantastic once installed. I under measured slightly and rang jake to explain i only needed a few more lengths to finish the job and he w... See more

Company replied


Company details

  1. Decoration and Interior Design Store

Written by the company

NEOWALL is a contemporary product for interior spaces that has taken the market by storm. It is what we call a Fluted Panel, (three-dimensional vertical channels that create a stylish effect with light and shadow). Fluted panels are a global phenomenon that brings a high-end styling take on decorative paneling. Whether you are a design professional or take an interest in modern-age interiors for your living spaces.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Great quality product, unannounced delivery

Great quality product, usually fast delivery (a few days), good price and free delivery. We have ordered on 3 separate occasions and each time the delivery, although usually fast, has been unannounced!

We have used the Neowall Acoustic Panels on our kitchen ceiling and on a Media Wall - looks really good.

Vertical cuts are best done with a sharp craft knife, cross cuts I used a table saw, a circular saw and a multitool depending on the need. The material in not wood but a form of plastic with the slats able to twist which can bind the saw blade so some care needed.

January 6, 2025
Neowall logo

Reply from Neowall

Hi,

Thank you for your detailed review and for choosing Neowall multiple times — we really appreciate your continued support! It's great to hear that you're pleased with the product quality, pricing, and how the panels have transformed your kitchen and media wall.

We also appreciate your honest feedback about delivery. While we aim for prompt service, we understand how important advance notice is and will look into how we can improve this aspect going forward.

Thanks again for your kind words and for sharing your installation tips — very helpful for others!

Best regards,

Customer Support Team
Neowall

Rated 1 out of 5 stars

Goods not received

Goods not delivered. Very poor communication. Ordered on 2nd, chased up a week later when not delivered. No response, so chased up again, this time told my email had been in spam and order would be looked into. Several days later and still no update or delivery. Very poor service.

September 10, 2024
Rated 5 out of 5 stars

Very helpful and accommodating

Very helpful and accommodating. We had great communication with Tolani who sorted out our order. The product itself is great and just what we needed. The availability of 5m lengths was very helpful as it left no joints in our 4.9m garden room.
Many thanks 👍

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered one day delived the next Tolani was very helpful and made sure…

Tolani was very helpful and made sure the decking was ordered and paid for one day and was delivered the next
Delivery was included in the price advertised. The delivery driver had travelled over 150 miles but was more than happy to drive up a small back lane to the rear of our house. The colour and texture were exactly as advertised and we are very pleased with our purchase

August 22, 2024
Unprompted review
Rated 5 out of 5 stars

Very good service and prices on…

Very good service and prices on products. I must say Tonali has been really helpful to my Grandad who has been dealing with him. Brilliant service and great to see a company go the extra mile to help the elderly.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Didn’t originally deliver to my area but and they sorted the situation out right away! I also asked if I could pay cash on delivery which they were more than accommodating for. Products were just as shown and described and I’m over all really happy. Especially for price and quality.

August 8, 2024
Unprompted review
Rated 4 out of 5 stars

damaged panels

Package had damaged panels whilst halfway through a job. Called to inform them, they seemed ok, agreed to replace, said I’d missed that days delivery so said would deliver the following week on the Tuesday. Job delayed until Tuesday, waited until 3pm with no sign of the delivery. Called and spoke to a lady who said she will find out and call back in a few minutes. Never had a call back so called again the following day, given a sorry for not calling back but no reason provided. Then told it would be Thursday for the delivery, job delayed again with time and money lost. No offer of any compensation just a sorry and passing the blame into the original caller. Not impressed!!

June 12, 2024
Rated 5 out of 5 stars

Great company

Great company, good communication very helpful delivered when they said it would be good price and good quality merchandise would recommend them to everbody

June 3, 2024
Rated 5 out of 5 stars

Good customer service experience

After some initial issues with ordering, the company made an effort to understand and resolve our issues and we are now well underway with a lovely decking project and looking forward to seeing the end results

May 10, 2024
Rated 5 out of 5 stars

5m boards

Neowall was are choice to start with simply because they do 5m boards which worked out perfectly for our design. Unfortunately we had to go with someone else because the delivery time was to long.

April 16, 2024

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