Nespresso Sweden Reviews 1,857

I cannot praise enough Alexander O, fom your Support Team, for his extremely professional, competent and very kind assistance with regards to issues that needed to be solved in relation to my Nespresso subscription. An impecable work, for which I am very grateful. Nespresso Sweden, Alexander is a rare professional, truly committed to his work and to the best services to your clients.
Mvh,
Claudia Wallin

Very nice store and the lady representative was very welcoming. She spent time understanding our requirement and helped us taste and pick up new introduced flavours.

The person at the store who sold the capsules to me and my husband seemed a bit on a rush, so I didn't feel comfortable at asking her for advice regarding coffee flavors'. Because of that, I bought only the ones I already knew and didn't bring home any other flavor. She also didn't offer us an espresso, like other experiences I had at the store. I could have spent much more if she had more attention with us. She was polite, just not very patient.

Simple and quick to use. Choice of delivery options.

The personnel has guided me to find the coffees that I was looking for, especially the limited editions. I think the limited editions should be advertised more aggressively.

Its to expensive now ..it use to be cheaper…
Its good quality i have to say
I think it must to have some promotion now and then!! So the client not lose the opportunity and interest !!

I put the products to the shopping cart and the next days it was 40sek more expensive.

The worst organization and worst customer service ever. Can't wait to get rid of the "abbonnemang" in November. I will never have a nespresso coffe or machine ever.

Every time when there is even a tinest problem, in the store everything is clear and they are sorry, but when you call customer service they don't see that they took money twice several times in couple of occassions, they will call back and they never call back etc..

I got a Nespresso machine because I couldn't seem to replace my USA Kerig in Sweden. Wow, what a step up with the Nespresso! The taste of each cup is awesome. Replacement pods are super fast with a large selection of coffees. If they could develop a non-aluminum pod, why would anyone choose any other device?

My frustrations are not with the coffee but with the webpage. The current credit amount on my account is never correct and I have had to call and explain that I should have a larger credit than what the site is showing. Also, recently we had a crushed capsule in a box and I needed to upload the pictures and answer questions THREE times before it was resolved. One button in the email takes me back to the start and asks me to fill in all the information again. We had a second sleeve with the same defect but decided it took more time to alert you to the problem than it was worth. I was compensated with a new sleeve for the one I mentioned. I like the coffee but ordering on the website is not always my favorite thing and there are no stores close to me.

Friendly and fast service it’s improved now and we’ll continue to order Nespresso coffees

Super smooth and large choice

I like shopping at Nespresso except of two things. I'm an Ambassador member and have registered Original machine in my account, so why I constantly get shown the Vertuo capsules when buying new capsules on the web and why I get special offers related to the Vertuo? Second is why instead of the Descaling Kit the members only get the Voucher and need to use it with a next purchase? Is it to waste more paper and transport?

Älskar Nespresso 🤩

Superb service as usual. Always 100%

Rask levering, god kaffe

Espresso had forgotten to.include my free coffee gift. Item was added on reserve with my next order.