Nespresso Sweden Reviews 1,857

I make an order to pick up at store in Sandvika, but then after all that work, it says the order cannot be fulfilled at Sandvika. It does not tell me which capsules are not available. So I have wasted my time and have to travel to Sandvika and start the order all over again. This has happened too many times. I doubt I will order online for pick-up in the future.

I have a coffee subscription and it is a great service. A great new coffee, tasty coffee everything month, free shipping. Fast and friendly customer service.

Coffee that tastes good, cold or hot, with/without milk. Flavors that excite and taste divine. Especially the seasonal/limited editions that constantly surprise. Price is right and shipping/delivery never disappoints! A+ for Effort and + for taste.

There was a mix up in my online order when it arrived. However, as soon as I contacted customer service, they immediately acted and I got the missing item next day with express delivery!
That is a premium standard customer service.

Helpful, knowledgeable and polite personnel who helped me choose the right coffee.

I purchased a few of the "seasonal" flavours and they all taste just about the same...The entire "process" of Nespresso is becoming too expensive and I do not wish to give Nestle my money. I have been working hard to avoid ALL Nestle products and so once my present machine (a gift) dies, I will end my Nespresso adventure and go back to making coffee via my "French press".

Couldn't change expired card and my account was duplicated , didn't had access to my subscription
All the money had be withdrawn at once 7 months later even that i requested to start again with that subscription
Personnel couldn't help and repeated same already known answers .

Always satisfied with the delivery and the products.

Like the new selections! Love the service!
Continue to be frustrated with the inconsistency in packaging and labeling. We like milk drinks (cappuccino, latte, etc). For this reason, intensity is important for deciding which coffees to buy. Amazingly, intensity is not always given on the sleeves. And when it is, the location for the text is not very consistent. Have to hunt around for it. Further, it seems that only 50% of the capsule options actually have the name printed on the foil or the side of the capsule. Others have simply "Recycle Me" or, in some cases no label at all. I guess one is expected to remember that orange = pumpkin spice.

My package was stolen outside my door. It took 1 5 months for Nespresso to investigate and reply to my several e-mails. They basically said I have myself to blame that my package was stolen. I'm a student so I have limited funds so you csn imagine my despair over having the parcel stolen!

After being a customer for over 10 years I have stopped buying their products personally and for my company. Dealing with their customer service I felt they did not care at all about by how much I was spending on their overpriced coffee capsules. I have taken my business elsewhere and will not return.

I went to Mall of Scandinavia to but some capsules for the vertuo. The saleman in the shop was not helpful and he didnt want to seel the product with me. He just say take a bag thats it. I have owned Nespresso machine since the capsules came out and now i dont want to drink it anymore. Nespresso need to check the saleman and also show them how to look after customer service.

I had a bad experience in one of their shops. After emailing them they contacted me right away, offered compensation and assured me they would look into it.
What really knocked my socks off was how the service representative answered each part of my email and had clearly read and understood every thing I wrote. It was exemplary customer service!

Twice in 6 months my machine breaks down (milk foamer) and I am expected to be without machine for 4 weeks every time or get a replacement without foamer (bought it to have a cappuccino in the morning). Have to collect replacement/package, pack and return machine, collect machine again and return replacement machine. I have 5 year warranty, so in the end this will happen 20 times during the warranty. Compensation after 30 min argumentation 20 caps..... Nespresso has no knowledge in customer goodwill. They make their money on capsules and not machines and still they do not want to keep me as a customer. Family uses 10 caps per day all year 3 650 caps per year price 1US$ each, cost 10 cent including packaging, marketing etc..... Now I have thrown my machine away (did not want to sell it and pass on the problem to someone else) and has bought another brand.

This is a rather long complain about the service in Nespresso Copenhagen, a Nespresso boss who have no clue on "personalized service"(as Nespresso claim to be proud of on their web page) and a "service help-desk" that don't deal with complains - but suggest that I talk to the very same man whom I am actually complaining about..... Good Service????

This is the long version:
My husband and I got a milk foamer at our wedding but unfortunately we already had one. I thought I could exchange the present with something else after our honeymoon but unfortunately I was sick when we returned home and moreover only rarely pass by the shop since we live in sweden (and the nearest shop is located in Denmark). Therefore to my surprise I was rejected by the counter because my receed was 5 days "too old"! I asked to talk to the boss of the Copenhagen Nespresso shop because I was sure that he would understand my situation and exhcange my perfectly new milk foamer to something else. But no!
He calimed that is was my own responsibility to do this exchange within 30 days, which information he claimed I could read in the Nespresso shop or at the webpage. I objected that I did not by this myself in the shop and therefore had not been aware of this inflexible exchangerules. He said I could have looked at the homepage or called the free number written on the receipt - which is not the case - In fact there are no number to dial and the exchange rules are to my aknowledgement not valiable on the Nespresso homepage! I was so dissapointed to his answers and continued to say that he should not be so stubborn with the rules since it was only 5 days and I thought that I had many good reasons why I had been delayed and he with no trouble could sell the milkfoamer to a new customer but he claimed that this was the rule everywhere else too and that "a business will dig its own grave if it starts to listen to the individual customer! My God! what year is he living in to think this kind of Fordism is the way to run a business? - Is this not the core of "personalized service"?
Additionally I know that several other businesses (even some of those selling Nespresso products such as Bahne or Kop og Kande) - Yes, even BILKA (a large discount grocery store) have 3 months to return non-food products!
The Nespresso boss still rejected my inquiry and suggested that I sold it on the BLACK MARKET or gave it away to a friend!
I know he is wright about the 30 days but still think that it is very poor service not to show a little understanding for the customer in such a situation - I mean, what does he have to loose by helping me out? - And more importantly, what are the consequences for rejecting my simple request? Afterall I did not ask to get back my money but only to get something else from the shop - and now he is sure to have lost a lifetime customer...! A

Anyway the next level in this complain is the fact that the service- help desk said they only could help me if my present have been bought through my customer-club-membership (which my friends had not done). The service-lady did understand my situation and offered to call the manager in the Copenhagen Nespresso shop because she said that only he could decide if he wanted to help me (he had said that it was not his rules but the cooperation's!) - but unfortunately he would not listen to her either. Therefore the "service-lady" called me back (good service!) but told me that she could not help me further and that if I did not want to keep the product my only obtion was to go down to the shop and talk to the manager.................. - The very same manager that I was complaining about (and who had smacked the phone off when I had called him earlyer)!!!

So now: Anyone who know a "Service Police"? or at least, anyone who want to by a perfectly new milk foamer?
:)