We had a sink delivered which was damaged and after contacting the company they sent a replacement with no hassle. This should have been the end of the problem but was only the start! They u... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Nesstar Ltd are a kitchen sink, hot tap and tap retailer. We stock some of the best UK brands with free delivery and a great service.
Contact info
Latimer Way, NG22 9FS, Ollerton, United Kingdom
- 01332 317003
- sales@nesstar.co.uk
- nesstar.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mixed experience. But staff were helpful.
Excellent ordering and delivery syste,was simple and very quick (next day delivery).
But image on website was not accurate, suggested the product was the SilkSteel Tap that I was after, although description stated Chrome which was what was delivered.
No help with Return. Had to do it all myself and my cost. Seems to me that something is missing from a customer care perspective in an on-line shopping experience.
Sink turned up damaged but is a…
Sink turned up damaged but is a fundamental part of my work so had to be fitted as workmen were on site.
Although the service was good and a speedy delivery. Pictures available of the sink. Box didn't look damaged

Reply from Nesstar Ltd
The goods were delivered on time and …
The goods were delivered on time and look good but haven't been installed yet.
Good price quick delivery
Ordered the tap at 1pm it arrived the…
Ordered the tap at 1pm it arrived the next day around 10am amazed at quick delivery. Tap seems great value. I’m not a tap expert but for price seems great value, very happy with look and feel of the tap. Very pleased thank you
Highly recommended
Great product at a great price with free next day delivery - very satisfied 😊
Good communication
Nice quality sink at a good price
Nice quality sink at a good price. Came with waste pipe pack which is great. Packaged well and arrived in 1st rate condition. Received a Christmas discount and delivery was next day (which it did), so super quick, for a very sensible delivery charge. Very impressed with the service from Nesstar. First rate!
Very quick delivery & quality goods!
Fantastic customer service
Immediate dispatch and uses proper delivery methods to ensure quick delivery(overnight to Highlands of Scotland). Unfortunately sink had unseen damage upon arrival, notified Nesstar and replacement sent out within half an hour, no quibbles, replacement received next day, all done in 48hrs. Good you ask for more?
Quality product delivered quickly. and…
Quality product delivered quickly and efficiently to our doorstep. Great choice and would highly recommend. Thank you.
which I didn’t…
I ordered a Franke tap which I didn’t seem able to
purchase from anyone else they were all out of
stock. It arrived the next day free of postage. So
that is what I call amazing service.
Also thank you to the young lady who rang me back.
Thank you.
Highly Recommend
The sink did not fit as the bowl was too big. This was outside the 30 day returns policy, however, I contacted Nesstar and purchased another sink to fit and they were happy for me to return the original sink and gave me a full refund.
They are one of the best companies we…
They are one of the best companies we have dealt with!
Goods arrive next day and we are on the Isle of Wight!
Great company
Great looking sink, and tap, not fitted yet, it looked like the box had been damaged in transit, but everything was well packed so no damage to contents, very quick delivery, and free, even though the atrocious weather conditions have given the poor drivers a massive headache.
All in all, I think a extremely great company.
Will update when my sink has been fitted and in use for a couple of months.
Quality product at fantastic price
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







