Nesstar Ltd Reviews 

309
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the fast shipping times and find the kitchen sinks to be durable, exceptionally well-made, and visually appealing. Consumers often note that the delivered products closely match their expectations and complement their home kitchen interiors nicely. Some reviewers were not happy with the quality of certain items and experienced frustrating issues with leaks. Shoppers also mentioned unhelpful customer service interactions and difficulties obtaining proper refunds when orders arrived damaged or incorrect. Many people pointed out that third-party delivery companies frequently failed to complete scheduled drop-offs on time.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of opinions. Some reviewers praised... See more

Customer service

Clients share negative opinions on customer_service, describing support as unhelpful, rude, and dismissive.... See more

Quality

Customers consistently note negative experiences with quality regarding damaged items and peeling coatings.... See more

Service

Consumers find service to be a disappointment marked by severe frustration. Reviewers frequently highlight... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a stark contrast in their experiences.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We had a sink delivered which was damaged and after contacting the company they sent a replacement with no hassle. This should have been the end of the problem but was only the start! They u... See more

Rated 3 out of 5 stars

Edit- I can confirm a refund has now been issued. I understand this a manufacturer issue and they have agreed to compensate the supplier who in turn has agreed to my refund. Poor customer service,... See more

Rated 5 out of 5 stars

​I couldn't be happier with my recent purchase of a Franke kitchen sink from Nesstar Ltd. From the moment I placed the order to delivery, the experience was fantastic. ​The sink itself is a thing... See more

Rated 5 out of 5 stars

Review for Nesstar who I purchased the Liquida ELGS15WH sink from online. Its such a lovely looking sink, reminds me of a bar of chocolate with its rounded edges. Perfect to go with my gloss... See more


Company details

  1. Store

Written by the company

Nesstar Ltd are a kitchen sink, hot tap and tap retailer. We stock some of the best UK brands with free delivery and a great service.


Contact info

3.6

Average

TrustScore 3.5 out of 5

309 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.6

All reviews

(309)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Mixed experience. But staff were helpful.

Excellent ordering and delivery syste,was simple and very quick (next day delivery).

But image on website was not accurate, suggested the product was the SilkSteel Tap that I was after, although description stated Chrome which was what was delivered.

No help with Return. Had to do it all myself and my cost. Seems to me that something is missing from a customer care perspective in an on-line shopping experience.

January 11, 2024
Rated 1 out of 5 stars

Sink turned up damaged but is a…

Sink turned up damaged but is a fundamental part of my work so had to be fitted as workmen were on site.
Although the service was good and a speedy delivery. Pictures available of the sink. Box didn't look damaged

January 2, 2024
Nesstar Ltd logo

Reply from Nesstar Ltd

I am terribly sorry to hear the item arrived with you in a damaged condition. I have tried to call to discuss the matter further but to no avail.

Upon reviewing our records, I cannot see that we have had any correspondence from yourself regarding the damage, in order to give us the opportunity to rectify the issue for you.

I fully understand the frustration of receiving a damaged item and this is not the experience we want our customers to have.

In the event of such instances, that cannot always be avoided, we aim to resolve as quickly as possible to ensure the minimal amount of inconvenience to our customers.

If you could please contact our offices and we will be happy to discuss this further.

Many thanks
Nesstar Ltd

Rated 5 out of 5 stars

Ordered the tap at 1pm it arrived the…

Ordered the tap at 1pm it arrived the next day around 10am amazed at quick delivery. Tap seems great value. I’m not a tap expert but for price seems great value, very happy with look and feel of the tap. Very pleased thank you

January 4, 2024
Rated 5 out of 5 stars

Nice quality sink at a good price

Nice quality sink at a good price. Came with waste pipe pack which is great. Packaged well and arrived in 1st rate condition. Received a Christmas discount and delivery was next day (which it did), so super quick, for a very sensible delivery charge. Very impressed with the service from Nesstar. First rate!

January 2, 2024
Rated 5 out of 5 stars

Fantastic customer service

Immediate dispatch and uses proper delivery methods to ensure quick delivery(overnight to Highlands of Scotland). Unfortunately sink had unseen damage upon arrival, notified Nesstar and replacement sent out within half an hour, no quibbles, replacement received next day, all done in 48hrs. Good you ask for more?

December 12, 2023
Rated 5 out of 5 stars

which I didn’t…

I ordered a Franke tap which I didn’t seem able to
purchase from anyone else they were all out of
stock. It arrived the next day free of postage. So
that is what I call amazing service.
Also thank you to the young lady who rang me back.

Thank you.

December 4, 2023
Rated 5 out of 5 stars

Highly Recommend

The sink did not fit as the bowl was too big. This was outside the 30 day returns policy, however, I contacted Nesstar and purchased another sink to fit and they were happy for me to return the original sink and gave me a full refund.

December 4, 2023
Rated 5 out of 5 stars

Great company

Great looking sink, and tap, not fitted yet, it looked like the box had been damaged in transit, but everything was well packed so no damage to contents, very quick delivery, and free, even though the atrocious weather conditions have given the poor drivers a massive headache.
All in all, I think a extremely great company.
Will update when my sink has been fitted and in use for a couple of months.

November 29, 2023

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