We had a sink delivered which was damaged and after contacting the company they sent a replacement with no hassle. This should have been the end of the problem but was only the start! They u... See more
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Review summary
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Edit- I can confirm a refund has now been issued. I understand this a manufacturer issue and they have agreed to compensate the supplier who in turn has agreed to my refund. Poor customer service,... See more
I couldn't be happier with my recent purchase of a Franke kitchen sink from Nesstar Ltd. From the moment I placed the order to delivery, the experience was fantastic. The sink itself is a thing... See more
Review for Nesstar who I purchased the Liquida ELGS15WH sink from online. Its such a lovely looking sink, reminds me of a bar of chocolate with its rounded edges. Perfect to go with my gloss... See more
Company details
Written by the company
Nesstar Ltd are a kitchen sink, hot tap and tap retailer. We stock some of the best UK brands with free delivery and a great service.
Contact info
Latimer Way, NG22 9FS, Ollerton, United Kingdom
- 01332 317003
- sales@nesstar.co.uk
- nesstar.co.uk
3.6
Average
309 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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Ordered one day item received before…
Ordered one day item received before lunch next day.
March 6, 2024
Easy to order
Easy to order, quick delivery and goods as stated at a great price. Awaiting kitchen fitter date to be fitted with my new kitchen
March 6, 2024
Prompt and efficient service
Prompt and efficient service.
Would definitely use this company again.
February 22, 2024
Not as described
Sink had a silver fleck not pure black as described. No instructions with the taps customer services very slow to reply and not very knowledgeable
February 13, 2024
Reply from Nesstar Ltd
I am sorry to hear you were not happy with the sink and for any confusion on the advert. I have reviewed the correspondence regarding your after sales queries and I can see same day responses were sent to yourself. We then received some queries after hours but these were responded within a 24 hour period.
As I am sure you can understand we sell a number of products with different specifications. For some queries, we may look to gather final confirmation from our warehouse or manufacturers to ensure we do not advise incorrectly.
Franke Sirius 1.5 bowl kitchen sink
Before purchasing my sink I contacted the company with some questions. The lady I spoke to was extremely pleasant and helpful. After placing the order I received my sink and tap the next day (not a Nesstar problem but I received 2 emails and 3 text messages from FedEx saying it would arrive between 8. 30 and 12.30 but when it hadn’t arrived by 2.30 and checked online it said 8.30 to 6pm!. It arrived around 3.30.) I love both sink and tap but would have liked more detailed instructions on how to care for them — I find pictures hard to decipher and understand.
February 12, 2024
Reply from Nesstar Ltd
We are glad to hear you are happy with your purchases! I can confirm that all products should be supplied with installation guides and some with maintenance information to ensure the products are cared for correctly. This is something we are looking into to ensure more detailed guidance is provided for our customers.
Thank you for both your purchase and feedback.
Would highly recommend
Ordered a sink on line, arrived by date stated and was very pleased with the quality. Would highly recommend.
February 5, 2024
Poor Delivery Experience
Originally told goods would be delivered on a certain date but this did not happen and was told that the items had not been despatched as promised, had to ring up to find out what was happening as there was no communication from Nester
February 15, 2024
Reply from Nesstar Ltd
I am so sorry for the delay with delivery. Upon reviewing the details it seems there was a system error resulting in the order being marked as shipped incorrectly clearing it from the system.
I offer my sincerest apologies again for any inconvenience caused.
First class in all respects..
First class in all respects... Customer support, service, delivery and really pleased with the product and if course the speedy delivery !! 2 WORKING DAYS - Very rear to get this all from most suppliers these days - I would certainly recommend. Much appreciated, well done Nesstar:))
February 9, 2024
5 stars for the tap
5 stars for the tap, absolutely loving it, 5 stars for the office staff/customer service who dealt with queries and correcting my ordering mistake but only 1star for the courier they use as my tap stayed in their delivery depot for almost a week
February 2, 2024
Excellent Customer Service
I recently had to return a kitchen sink due to a mistake I made ordering the wrong size
I’m giving this 5 star review for the excellent Customer Service and assistance I received as it was reassuring that the no quibble returns guarantee as advertised was just that
February 8, 2024
Unprompted review
Fantastic
Fantastic! Delivered in less than 24 hours and the best price could find. Would definitely use again.
February 7, 2024
Received a sink with non water tight…
Received a sink with non water tight plumbing. Customer service is dreadful. Avoid!
I'm lucky enough to have my credit card dealing with this otherwise it would be a complete headache!
January 29, 2024
Unprompted review
Reply from Nesstar Ltd
We are very sorry for the discrepancy with the plumbing pack supplied with the item.
Although we understand the frustration of faulty parts, we hope you can understand that these unforeseen issues can occur time to time and we can only look to get the issue resolved as quickly as possible.
In the first report of the issue, you had advised replacement parts had already been purchased at your discretion. We immediately requested some images of the pipe work, along with a copy of the receipts for the parts purchased, so we could look into reimbursement as a good will gesture.
As per our correspondence, had the issue been raised prior to sourcing your own parts we would have shipped a replacement kit free of charge on a next day delivery.
You notified us of a chargeback being opened however, you had not provided any evidence of the parts purchased and the amount paid for them. Therefore, we were not able to offer a partial refund.
We did try to contact you direct via phone however to no avail and after further correspondence, we finally received a copy of the receipt and a partial refund has now been issued on the order as a good will gesture.
Many thanks
Nesstar Ltd
Prompt service what more can you ask…
Prompt service what more can you ask for, thank you.
January 30, 2024
Can’t fault them at all
Can’t fault them at all. The mark of a good company for me is rectifying problems quickly and efficiently without inconveniencing the customer. This is exactly my experience with Nesstar. Well done great job highly recommend.
January 31, 2024
Unprompted review
The item does not look like what it was…
The item does not look like what it was on the website.The sink is plastic and it says it’s composite on the website?
January 29, 2024
Reply from Nesstar Ltd
Hi, We are sorry to hear you were not happy with the item. As with all our adverts, the products are described as per the manufacturers guidelines. The sink is advertised as manufactured from a strong SMC composite material, followed by a detailed breakdown of the materials used to build this. We also confirm SMC is a synthetic resin. We do not feel the item was mis-represented in any way.
Kind Regards
Nesstar Ltd
Delivered next day after ordering
Delivered next day after ordering, unfortunately the sink had obviously been returned by another customer since the tap hole had been punched through on the wrong side for us. However after a quick phone call they sorted it out and refunded our payment.
The tap we ordered at the same time was fine and of a good quality and price.
January 16, 2024
Great customer service
Really quick dispatch, ordered Monday received Tuesday, unfortunately they sent there wrong sink, it was picked incorrectly. No problem, new sink dispatched same day and exchanged with incorrect sink next day.
The agent was more than happy to sort the issue and was determined to make the delivery cutoff whilst we were talking on the phone to ensure I would get the new sink next day, which was great as I did.
January 15, 2024
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