Nestasia Reviews 

194
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were unhappy with their experience overall. People frequently complained about terrible customer service, unhelpful support teams, and rigid company policies that offer store credit instead of issuing proper refunds. Consumers also experienced significant delivery delays, missing package items, and fragile goods frequently arriving completely broken. Though some customers encountered severe delivery and product problems, a few reviewers were genuinely happy with the beautiful design, excellent quality, and nice aesthetics of the items. Other people also mentioned receiving their packages safely on time and being fully satisfied with specific purchases like sturdy storage options and lovely decorative plates.

What people talk about most

Quality

People report ambiguous experiences with quality, as while some reviewers praise sturdy items and beautiful... See more

Order

Consumers find order experiences to be ambiguous, as while some reviewers report smooth delivery, careful... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as terrible and noting unhelpful... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers praise timely... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely terrible experience buying from Nestasia. Items purchased a month ago have not arrived. I have messaged, emailed to no avail. They don’t bother to respond at all. Would not recommend you to... See more

Rated 1 out of 5 stars

Ordered a product, which is defective by design itself, that couldn't be realized while ordering. However, found faulty on delivery. The delivery takes a very long time. The return also taking very... See more

Rated 1 out of 5 stars

Products are okay, but the return policy is completely misleading. They show a lower refund amount than what you actually paid, and even after multiple follow-ups, nobody came for the return pickup.... See more

Rated 1 out of 5 stars

I bought glasses and dessert sets from nestasia. However I received dessert sets only and that too were of other designs rather than ordered initially. And the glasses set was entirely missing fro... See more


Company details

  1. Rug Store
  2. also in
  3. Mirror Shop

Information provided by various external sources

Curated collections of artisanal Home Décor products blending traditional techniques with modern designs and unique, natural materials, handpicked from South East Asia to preserve regional cultures and bring sustainability to the artisanal families.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(194)

40 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely terrible experience buying…

Absolutely terrible experience buying from Nestasia. Items purchased a month ago have not arrived. I have messaged, emailed to no avail. They don’t bother to respond at all. Would not recommend you to buy anything from them.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

Damaged items sent for the second time…

Damaged items sent for the second time because it didn’t look like it got damaged in transit , it was sent deliberately in case some people don’t have time for returning and just accept it, shifty company . For me it was first and last time

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

On time delivery

On time delivery, satisfaction with the delivered product without any damages,delivery boy is good,careful packaging, timely intimation 's,everything goes smoothly from placing order to delivery. Overall u bring smiles on customers face when they see the product .🙂

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

It was my first time ordering with…

It was my first time ordering with Nestasia and I received a broken mug for my order. The minute I brought this to the customer service team they immediately helped me resolve the issue by dispatching the replacement. The final is beautiful and worth the wait.

January 10, 2026
Unprompted review
Rated 5 out of 5 stars

I urgently needed 11 gifts

I urgently needed 11 gifts, as the ones I had ordered before did not get delivered and were problematic. Nestasia gracefully took up the order and delivered perfectly before the time. I will always be grateful and definitely ordering again and recommending it to more people

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Good products

Good products. I am upgrading my kitchen and nestasia products are nontoxic and helps in food storage and meal prep. Nicely packaged. Loved it

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

Pathetic experience

Products are okay, but the return policy is completely misleading.
They show a lower refund amount than what you actually paid, and even after multiple follow-ups, nobody came for the return pickup. Very disappointing experience.

October 31, 2025
Unprompted review
Rated 1 out of 5 stars

Very poor Customer call handling practice

Hallo,
Another blunder from this company. Customer care team or company will never keep customers posted on their order, it's the customer who has to keep following up on this. And why not, customer 's fault for choosing such a premium company & it's product for gifting, so they have to pay for it. For mine order which was only placed on 19th Oct, till today not delivered. I will not get into details of this. Today morning I called the customer cell & the person who answered, very rudely said she will send this email to concern team & shortly I will get the refund email details. Waiting for few hours, no email received, hence I called back again to the customer cell. This time lady who answered even more rude said, the customer has to send them an email on refund & only then it will be initiated. So this shows company has no standard policy of responding to customer. This is not end of it , I am still talking & madam customer executive has already kept phone aside.. this is not the first i have faced . Now please tell me what I have to do to get refund & save myself from this company. 
Unfortunate customer of nestasia

November 11, 2025
Unprompted review

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