Nestasia Reviews 

195
•
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about poor customer support, mentioning unhelpful responses, long service delays, and difficulties in resolving issues or obtaining refunds. Many people also experienced severe problems with damaged products, missing items, or orders not arriving on time. Some reviewers were happy with the product aesthetics, beautiful design, and appealing color options. Other customers additionally noted that certain items, such as wreaths and kitchen storage containers, were very attractive and arrived safely with proper packaging. A few people also highlighted instances where delivery was prompt and entirely satisfactory.

What people talk about most

Product

Reviewers mention ambiguous feedback about product satisfaction, as many consumers praise the nice quality,... See more

Quality

Users describe ambiguous interactions with quality, noting that while some items like serving plates and... See more

Order

Customers consistently note ambiguous experiences with order processes, as while some reviewers report smooth... See more

Customer service

Reviewers highlight negative aspects of customer service, describing it as terrible and noting unhelpful... See more

Delivery service

People report ambiguous experiences with delivery service as some consumers praise timely arrivals and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I bought glasses and dessert sets from nestasia. However I received dessert sets only and that too were of other designs rather than ordered initially. And the glasses set was entirely missing fro... See more

Rated 1 out of 5 stars

Products are okay, but the return policy is completely misleading. They show a lower refund amount than what you actually paid, and even after multiple follow-ups, nobody came for the return pickup.... See more

Rated 1 out of 5 stars

Absolutely terrible experience buying from Nestasia. Items purchased a month ago have not arrived. I have messaged, emailed to no avail. They don’t bother to respond at all. Would not recommend you to... See more

Rated 1 out of 5 stars

Worst service i have ever faced its been more than a month nobody is reaching me for my return pickup also WhatsApp number i have received is also giving fake commitments that there team will reach o... See more


Company details

  1. Rug Store
  2. also in
  3. Mirror Shop

Information provided by various external sources

Curated collections of artisanal Home Décor products blending traditional techniques with modern designs and unique, natural materials, handpicked from South East Asia to preserve regional cultures and bring sustainability to the artisanal families.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(195)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Nestesia. I placed an order for a stainless steel tumbler and received a dispatch message, but on the delivery day, I got no call or message from the delivery agent. After a few days, I was told the delivery failed and the order was returned.

When I contacted Nestesia, they said they don’t issue refunds and only credit the amount to the Nestesia Wallet. I didn’t want that, but they refused a cash refund. I reluctantly ordered again using the wallet balance—and the same thing happened. No call, no delivery, and again it was marked as failed.

Now I’ve paid twice and received nothing, and they still refuse to refund me. This is extremely frustrating and unfair to customers. Please improve your delivery and refund policy. I no longer trust ordering from this site.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

I’m truly impressed with the level of…

I’m truly impressed with the level of professionalism, responsiveness, and care shown by the Netesia support team. Every query was addressed quickly and clearly, and the team went above and beyond to ensure that all my concerns were fully resolved. Their dedication, technical expertise, and friendly approach made the entire experience smooth and stress-free.

A big thank you to the entire support team — you’re doing a fantastic job! 💫
Keep up the amazing work!

June 25, 2025
Unprompted review
Rated 1 out of 5 stars

Worst quality …

They sell very cheap quality and within few use it's start getting damaged and upon contacting they said they don't provide any support. Please don't buy waste of money

June 22, 2025
Unprompted review
Rated 1 out of 5 stars

The pieces were broken

The pieces were broken, the refund policy of this website sucks, I ordered for the first time from here and they were a huge disappointment. the original shipment was delayed 5 days and when received my items were broken. I certainly do not recommend this company.

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointed – No Spare Parts Available Despite Regular Maintenance

I’ve been using Nestasia’s Sealed 3 compartment tiffin with care, including weekly deep cleaning using vinegar and baking soda to maintain hygiene. Still, the gasket developed mold over time which can happen with regular use of food containers.

When I contacted the brand for a replacement gasket, I was told that spare parts are not available and that gaskets only come as part of a full set. This essentially renders the entire tiffin unusable just because of one small, essential part.

It’s extremely disappointing that a brand offering food storage products doesn’t provide access to basic replacements. This approach is not only impractical but also unsustainable. It seems the product may be outsourced and resold without any long-term support or parts availability.

I would not recommend this product to anyone expecting durability, good customer service, or responsible after sales support.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent buy

The product was very good and as per the description in the picture and it was delivered before time.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Nestasia

The order was delivered ahead of schedule, they considered my request of making the delivery early which was very humble of them. The order was beautiful, I ordered a pink vintage heart shaped mirror.

The quality was good as well as the pricing.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

I m happy with my exchanged product…

I m happy with my exchanged product this time I like the packaging its perfect everything came in one piece and intact and i m also greatful to the team for assistance and early delivery 👍👏 thank you

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money with their products

Well, i had the worst experience with them, it was broken into small pieces and yet they wanted me to open the box and share photos and videos as per their policy. Also, their policy does not have refund to bank account. I had to request my family member to remove the broken pieces and send me a video. As their team wanted complete. When I agreed for replacement they asked me for a video and said only one jar is broken and we will get that one jar replaced. How unprofessional can a team be? First asking me to take detailed video and then mentioning that we will replace only one jar, when i asked for refund they said it will be in your credit of your account. How can i use the credit when all the experience was so bad. Worst experience with any home decor company. Will not call this as a brand. Don’t waste your money.

May 4, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look