Nestasia Reviews 

Hallo,
Another blunder from this company. Customer care team or company will never keep customers posted on their order, it's the customer who has to keep following up on this. And why not, customer 's fault for choosing such a premium company & it's product for gifting, so they have to pay for it. For mine order which was only placed on 19th Oct, till today not delivered. I will not get into details of this. Today morning I called the customer cell & the person who answered, very rudely said she will send this email to concern team & shortly I will get the refund email details. Waiting for few hours, no email received, hence I called back again to the customer cell. This time lady who answered even more rude said, the customer has to send them an email on refund & only then it will be initiated. So this shows company has no standard policy of responding to customer. This is not end of it , I am still talking & madam customer executive has already kept phone aside.. this is not the first i have faced . Now please tell me what I have to do to get refund & save myself from this company. 
Unfortunate customer of nestasia

Please don't buy fromthem.worst customer service ever.
This is the email that I had sent to them

I had purchased the fluted glass carafe jug with tumblers.however,the outer brown handle is very loose on the glasses and it keeps on slipping it is such an embarrassment to give this as a gift and then hear about this
Order number # NSH1241849.

In reply to this they told me that it was supposed to be like that only.when I asked them why is it not mentioned about it anywhere there has been no answer from their end..,.

Ordered a product, which is defective by design itself, that couldn't be realized while ordering. However, found faulty on delivery.
The delivery takes a very long time. The return also taking very long. They have picked the product back in order. Their policy of not returning money is very disturbing. They have not acknowledged the return yet, after almost a week time.

Nestasia has sent a damaged product and they took the payment from me Rs.3460/-- and in the app unable to upload the photo,in such way thier app is working and no person to contact and say a word reg this,waste service from nestasia

I personally feel that these product are looks to see in foreign countries,but here in india is awesome.

Quality is amazing ….best gift for someone who loves books .it instantly raised the vibes of my living room and clearly depict the taste of a book lover

Great and very quick customer service . Nicely solved my issues too .

Hi.. Nestasia product is very nice.. I loved it.. good packing, speed delivery and with out any scratches, with out any breakages and also good looking..tq Nestasia..🙏

Everything is superb! The product, packaging, timely delivery and prompt professional team!! Must buy, most recommended and truly appreciated!
My experience is awesome ❤️
Thank you and Happy Diwali !!

My order was placed on 3rd. Supposed reach by 10th. Then everyday till 15th September, for 5 days I am getting notifications that it is delayed, will be delivered soon. Suddenly today it's status on the website is showing that it is "fulfilled" which is actually not? Also on enquiring on WhatsApp chat, they are saying me that my return request is accepted. !!!!! How would I raise a return request when I have not received the order????
On phone number provided , I tried 5-6times, only to hear the hold music and recorded message that ' you will soon be connected, thank you for your patience '
WhatsApp chat tells me to contact Delhivery partner, and Delhivery partner never sends OTP after multiple tries!!!!!
Is there anyone who is answerable???????
How can we rely on you if we want to buy some gift which is supposed to reach on time , bec otherwise it won't serve the purpose

I had ordered terracotta diyas. The order was delivered before the estimated date. The packaging was done beautifully ensuring the safety of the fragile items. Thank you Nestasia.

HORRIBLE EXPERIENCE, PATHETIC SERVICE! Their delivery guy is lying, saying he has attempted delivery, now they have sent me a message that they cannot deliver as 'consignee is uncontactable'! When I have personally called the delivery guy thrice, to confirm the time of delivery with him, but he has never picked up his phone!

AND if I am 'uncontactable', how am I constantly writing to them on WhatsApp and complaining about the issue, with the same number they say is 'uncontactable'??????

Also, the delivery guy doesn't even need my number, he has to first enter my building, then go through the security staff downstairs, who will then call us on the intercom, then give the delivery guy access to the lift and my home door?? None of this obviously happened, the delivery guy did not even enter my building as we would have been informed by intercom, then asked the staff downstairs to send him up???

So they use a third-rate delivery company (to save a few rupees, I guess), whose staff does not even attempt delivery, simply tells them he cannot deliver as 'consignee uncontactable'....And they believe this guy whose job it is to enter a building and deliver, which never happened, we have cameras everywhere to prove this, also a good security team who intercom whenever a delivery comes....

Now I have to struggle to get a refund from this company, as I am not interested in buying anything from such an unprofessional/ dishonest team....!!!!

The products are of very good quality. The shipping took a while but it was worth the wait.

Received the product i loved the colour and material and delivery was very quick
Thanks nestasia

Have never been disappointed with the product quality or material or size..even the packaging is breakproof n hav received broken product only once out of numerous times tat i hav ordered..best site for crockery n decor ..thank u..

Excellent quality

Beautiful product. Well packed and smooth delivery

As a premium brand, I believe a higher standard of service is expected. Offering only store credit for returns, instead of a basic refund-to-source option, feels limiting and a bit unfair from a customer experience perspective. I hope you’ll consider providing more flexible return policies in line with the expectations your brand sets

I really liked the products and I am really happy to shop with Nestasia…..

Extremely Disappointed – Overpriced & Poor Service

I had a terrible experience with Nestasia. The quality of the product was subpar and not at all what you'd expect for the steep prices they charge. To make matters worse, when I raised concerns and tried to return the product, they refused to issue a proper refund and instead forced a store credit—despite the clear service failure on their part.

Warning: Their return policy is a trap. They either delay your refund indefinitely or keep your money tied up in credits.

To top it off, I later found the exact same products on other platforms for 1/3rd of the price. Nestasia is highly overpriced for the cheap quality they offer.

Avoid at all costs. Feels like a polished scam dressed as a premium brand.