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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making the entire process feel relaxed and easy. The service provided is frequently described as excellent, with many appreciating the clear explanations, smooth transactions, and efficient handling of their insurance needs. Reviewers are particularly happy with the customer service, highlighting the helpfulness, patience, and personalized approach in finding suitable and affordable policies. Many people also noted the competitive pricing, often securing better deals than their renewal quotes, and found the user experience to be stress-free and straightforward.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of consultants... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they found affordable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James Taylor was great! My insurance consultant was away so James stepped in and sorted some cover for me quickly and efficiently. I already had insurance in place, but decided that it didn't qui... See more

Rated 5 out of 5 stars

Thank you, Nest GI. It was a pleasure dealing with Ben Brown. He was incredibly patient when trying to get hold of me and very understanding when I needed to rearrange our meeting. He explained everyt... See more

Company replied

Rated 5 out of 5 stars

My experience renewing my home insurance was excellent. Both Ryan and Richie were very helpful and were able to find me a new policy with a new insurer that was better than my renewal quote. Thanks ag... See more

Company replied

Rated 5 out of 5 stars

I was recommended Nest GI and im glad I was. I was so stressed about finding home insurance for a first time buy. I was contacted by Richie Flack and from the first contact I felt at ease. Richie coul... See more


Company details

  1. Insurance Agency
  2. Home Insurance Agency
  3. Insurance Broker

Written by the company

We are Nest! A team of general insurance advisers who are passionate about quality insurance advice and world class service delivery


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a great experience with Ben Brown…

I had a great experience with Ben Brown while looking for house insurance. He was extremely helpful, prompt in answering my questions, and made the whole process smooth and stress-free. His professionalism and support made a big difference, and I truly appreciate the effort he put into assisting me. Highly recommend his service

September 1, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Mukina,

We are delighted that Ben provided such an amazing service and made the process easier for you!

Thank you for your referral and for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Excellent service from Nest GI

Ben from Nest GI was extremely professional and helpful. His communication was very sensitive, clear and reliable. He made the whole process of finding contents and buildings insurance pleasant and stress free. He secured me a great deal that is costing half of my previous insurance. I would have no hesitation in recommending Nest GI.

September 1, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Jennifer,

We are delighted to hear you are happy with your insurance cover and the excellent service delivered by Ben.
Thanks for choosing Nest GI! and for the recommendation.

Love the Nest team

Rated 5 out of 5 stars

Great service from Dan and Dew

Great service from Dan and Dew. They were extremely helpful and friendly.

September 2, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Kieran,

We appreciate you taking the time to share your feedback on Dan and Dews ' great service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Great service from Dan White

Nest GI was recommended to me by my mortgage advisor for home and contents insurance. As a first time buyer, it was really helpful to speak to someone who was patient and friendly and who explained everything in detail for me. Dan White dealt with this all for us and found a suitable insurance which covered everything we needed. Dan’s communication has been great and he still helped us with any questions we had after. Highly recommend Dan and Nest GI. Thank you!

July 22, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Liv,

Knowing where to look for insurance can be challenging, especially as a first-time buyer. We are delighted to hear that Dan made the process easier for you.

Thank you for the recommendation, and we look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Would 100% recommend nest

Would 100% recommend nest, especially Richie. He went above and beyond to find the best deal for us and at a great price. Super easy to talk to.

September 2, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Emma,

We are delighted to hear you are happy with your insurance cover and the excellent service delivered by Richie.

Thanks for your recommendation and for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Ben Brown / Nest GI

Ben was extremely professional and very reliable with his call backs. On each call, Ben was friendly and a pleasure to speak with, presenting the information clearly for my review. A big thank you for the effort that went into my enquiry. Michelle

September 3, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Michelle,

Thank you for taking the time to leave us a review!

We are delighted to hear that Ben made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Second year of using James Taylor at…

Second year of using James Taylor at Nest GI, great communication, great price and explains everything in detail, in plain English. Already recommended him to two people in the last hour! Highly recommend.

September 3, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Eileen,

It's fantastic to hear that James provided such a great service once again.
Thank you for the recommendations!
We look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Property Insurance

I stumbled upon Nest and decided to give it a chance. Ben Brown came back to me quickly and listened to my requirements. He made an excellent choice with his recommendations and made adjustments that I requested immediately. I would not hesitate to use them again when I next require insurance. Professional and approachable. RECOMMENDED!

August 12, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi D Hughes,

We are delighted that Ben provided such an excellent service!

Thank you for your referral and for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Richie Flack was supportive in getting…

Richie Flack was supportive in getting and sorting out our insurance and this is our second time with nest, I can't recommend him enough, Many thanks for your hardwork Richie.

September 2, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Mary,

It's fantastic to hear that Richie provided such a great service!

Thank you for your recommendation and for choosing Nest once again.

Love the Nest team.

Rated 5 out of 5 stars

Highly Recommended

Thank you to the delightful Dew for sorting out my buildings insurance. Fandabidozi!

September 1, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Mark,

We really appreciate you taking the time to share your feedback on Dew's service. Thank you!

Love the Nest team

Rated 5 out of 5 stars

Dan White is an absolute start

Dan White is an absolute start. He sorted out my annual home and contents insurance in a matter of hours, saving me £100. I cannot recommend his services highly enough.

Angel Ortega

August 28, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Angel,

We are delighted that Dan provided such an amazing service
and saved you money in the process!

Thank you for your referral and for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Just renewed my home insurance

Just renewed my home insurance
James was so helpful and pleasure to deal with
Got me a great deal and explained all the small print
Most definitely recommend

August 28, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Alan,

We are delighted to hear you are happy with your insurance cover and the service delivered by James!

Thank you for the recommendation. We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

I had Dan sort out my policy and cannot…

I had Dan sort out my policy and cannot recommend enough as he done all the hard work, made the process simple and found me a great deal.

August 28, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Ibrahim,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Dan made the experience easier for you and found you a great deal in the process.

Love the Nest team.

Rated 5 out of 5 stars

I got a great price!

RYAN was very helpful, explained things in a way that was easy to understand and came back with a great price! It was just a third of the price I had been quoted by my usual broker!

August 27, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Wendy,

We are delighted to hear you are happy with your insurance cover and the service delivered by Ryan.

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Richie helped me to get the right land…

Richie helped me to get the right land insurance. He is so helpful, kind and supportive. I have more home insurance to renew and will definitely contact him again and would recommend to all of my friends.

August 27, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Milan,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Richie made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

Reliant, friendly and convenient!

It is my second time using Nest. After receiving our renewal quote we weren’t happy and wanted to shop around, I began to look myself on the compare sites but house insurance is a minefield and so important to ensure you have the right coverage. Nest helped us last year and I decided to contact them again to see if they could help. Dan was super helpful, explained everything I needed to know and came back to me with a quote we were happy with. He dealt with the cancellation of our previous policy and had our new policy set up and all details emailed over instantly. Super friendly and always offer convenient times. We will continue to use Nest each year for our renewal.

August 27, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Megan,

It's fantastic to hear that Dan provided such a great service once again and secured the right product for your needs!

Thank you for choosing Nest once again.

We look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

I’m grateful for my experience with…

I’m grateful for my experience with Nest, especially to Lawrence, who clearly explained everything included in the insurance. As a first-time buyer unfamiliar with what to look for, his guidance was incredibly helpful in understanding what might be important for future needs.

August 22, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Tin,

Knowing where to look for insurance can be challenging, especially as a first-time buyer. We are delighted to hear that Lawrence made the process easier for you.

Thanks for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Excellent Service

I have got my building and contents insurance through Nest, following a referral from my mortgage broker. Throughout the process, I had several conversations with Richie, who was not only incredibly helpful and knowledgeable but also made the experience enjoyable.

Richie listened to my requirements and found the best deal without compromising on product quality. The overall service was excellent.

I wouldn’t hesitate to recommend Nest to others.

August 22, 2025
Nest GI logo

Reply from Nest GI

Hi Syed,

Providing excellent customer service and helping you switch to a better policy is what we do best! I will ensure that Richie knows he has done an excellent job!

Thank you for the recommendation and for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Richie and colleagues at Nest GI

Richie and colleagues at Nest GI, were not only prompt in calling, highly professional and explained everything to be in a way I understood and ensured I was happy with the information provided before moving on. Professional, Friendly, Approachable, highly recommended..

August 22, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Sarah,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Richie made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

Excellent customer experience

Excellent customer experience was very helpful and an enjoyable conversation.

August 22, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Mr Hayward,

Thank you for taking the time to leave us a 5* review!

Love the Nest team.

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