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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making the entire process feel relaxed and easy. The service provided is frequently described as excellent, with many appreciating the clear explanations, smooth transactions, and efficient handling of their insurance needs. Reviewers are particularly happy with the customer service, highlighting the helpfulness, patience, and personalized approach in finding suitable and affordable policies. Many people also noted the competitive pricing, often securing better deals than their renewal quotes, and found the user experience to be stress-free and straightforward.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of consultants... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they found affordable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James Taylor was great! My insurance consultant was away so James stepped in and sorted some cover for me quickly and efficiently. I already had insurance in place, but decided that it didn't qui... See more

Rated 5 out of 5 stars

Thank you, Nest GI. It was a pleasure dealing with Ben Brown. He was incredibly patient when trying to get hold of me and very understanding when I needed to rearrange our meeting. He explained everyt... See more

Company replied

Rated 5 out of 5 stars

My experience renewing my home insurance was excellent. Both Ryan and Richie were very helpful and were able to find me a new policy with a new insurer that was better than my renewal quote. Thanks ag... See more

Company replied

Rated 5 out of 5 stars

I was recommended Nest GI and im glad I was. I was so stressed about finding home insurance for a first time buy. I was contacted by Richie Flack and from the first contact I felt at ease. Richie coul... See more


Company details

  1. Insurance Agency
  2. Home Insurance Agency
  3. Insurance Broker

Written by the company

We are Nest! A team of general insurance advisers who are passionate about quality insurance advice and world class service delivery


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

James Taylor was great

James Taylor was great!
My insurance consultant was away so James stepped in and sorted some cover for me quickly and efficiently.
I already had insurance in place, but decided that it didn't quite meet my needs, so James found another option for me.
He was friendly, professional and knowledgeable.
I would use Nest GI again and would definitely recommend James or Ben

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Can't fault this service!

I was recommended Nest GI and im glad I was. I was so stressed about finding home insurance for a first time buy. I was contacted by Richie Flack and from the first contact I felt at ease. Richie could not do enough to help me, no question was too stupid and if it was, he was more than happy to explain it to me until I understood. There was barely any jargon and when there was Richie then explained it in detail. I could not fault the service and I will use NestGI again! Would highly recommend to anyone - Thank you Richie!

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

My experience renewing my home…

My experience renewing my home insurance was excellent. Both Ryan and Richie were very helpful and were able to find me a new policy with a new insurer that was better than my renewal quote. Thanks again guys, same time next year.

May 29, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Will,

It's fantastic to hear that Ryan and Richie provided such a great service once again!

Thank you for your continued support! We will look forward to assisting you again next year.

Love the Nest team.

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative. Polite and punctual

May 28, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Emma,

We appreciate you taking the time to share your feedback on our service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

I am very happy with the assistance I…

I am very happy with the assistance I received setting up my Home and Content insurance. Richie Flack was my advisor he was most polite and professional. Giving me all the information I needed and explaining all the Jargon clearly. He is a fantastic asset to your company.

May 28, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Customer,

Thank you for taking the time to leave us a review!

We are delighted to hear that Richie delivered a great service and made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

Great service

Quick and easy - thank you so much ⭐️⭐️⭐️⭐️⭐️

May 27, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Cerian,

Thank you for taking the time to leave us a five star review!

Love the Nest team.

Rated 5 out of 5 stars

Fantastic service

Genuinely can’t thank Ryan and Ben enough for all of their help. I was absolutely clueless about insurance prior to talking to them both. They made me feel so comfortable and no question was a silly one! They were both so accommodating and friendly and made the process so easy would highly recommend! And Ben is quite funny too, you get a comedian and an insurance expert in one, genuinely over the moon with the service provided you’re both an absolute credit to the team and company thank you both so much!

May 21, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Roslyn,

Providing a fantastic customer service and throwing a bit of comedy into the mix, helping you secure the right product for your needs is what we do best!

I will ensure that Ryan and Ben know they have done a brilliant job!

Thank you for your recommendation and for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Thank you

Thank you, Nest GI. It was a pleasure dealing with Ben Brown. He was incredibly patient when trying to get hold of me and very understanding when I needed to rearrange our meeting. He explained everything clearly whenever I had questions and made the whole process feel relaxed and easy with his light-hearted approach. He also helped me arrange my contents insurance smoothly.

May 20, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Klaw,

Thank you for taking the time to leave us a review!

We are delighted to hear that Ben delivered a great service and made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

Ben was fantastic and so helpful and…

Ben was fantastic and so helpful and patient! Would highly recommend.

May 18, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Jade,

Thank you for taking the time to leave us a review!

We are delighted to hear that Ben delivered a great service and made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

I had a great experience with Ellis at…

I had a great experience with Ellis Henry at Nest GI, he was extremely helpful and made sure i understood everything that was explained. He went over and beyond to make sure i was comfortable with the insurance i took out and made everything clear. Id 100% recommend Nest GI!

May 15, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Shaun,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Ellis delivered a great service and made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

Richie Flack who dealt with our…

Richie Flack who dealt with our insurance was absolutely fantastic from start to finish. He was so easy to talk to and explained everything thoroughly to us. Would definitely recommend this company

May 15, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Joleyn,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Richie delivered a fantastic service and made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

A Painless Experience!

While in the middle of the process for a first-time buy for a home and unsure how to proceed with seeking insurance; Ellis Henry made the entire experience a breeze, thoroughly explaining anything and everything I asked about or needed to know.
Ensuring I was following along, exercising patience when I didn't have information available, and all in all an outstanding and painless process.
Thank you very much Ellis!

April 28, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Jordan,

Providing an outstanding customer service and helping you secure the right product for your needs is what we do best!

I will ensure that Ellis knows he has done a brilliant job!

Thank you for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Great service and very helpful.

Great service and very helpful. Everything was explained very well and in an easy to understand manner.
I dealt with Richie Flack and he was very useful and knowledgeable.

May 5, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Zak,

We are delighted to hear that Richie delivered a great service and made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

Excellent service from Richie

Excellent service from Richie, can’t recommend highly enough. Helped me through the whole process as a first time buyer and got me a great deal.

May 5, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Adeel,

We are delighted to hear you are happy with your insurance cover and the excellent service delivered by Richie!

Thank you for the recommendation.
We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

I was very happy with the help and…

I was very happy with the help and advice given to me by James Taylor. This was my first property purchase and there were so many factors I hadn't even considered that being able to rely on his knowledge took the weight off of my shoulders and allowed me to focus on other areas of the wider process. Not only did he find and set up the protection for me, but his experience with housing in general made the whole process a lot smoother.
Simply not having to do all the leg work myself was greatly appreciated and I would highly recommend the service provided, especially for first time buyers.

April 29, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi EminetBloke,

Knowing where to look for insurance can be challenging, especially as a first-time buyer. We are delighted to hear that James made the process easier for you.

Thank you for the recommendation. We look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Richie was a great help

Richie was a great help, no messing - no fuss, easy to deal with and got the job done quickly!

Thanks Richie

May 7, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Andrew,

Thank you for taking the time to leave us a review!

We are delighted to hear that Richie delivered a great service and made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

Nest GI advisors are very competent and professional

Nest GI advisors are very professional, polite, friendly, committed and supportive. They show that they care and offer clients with the best recommendation tailored to their needs and circumstances.

April 30, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Light,

We appreciate you taking the time to share your feedback on our service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Richie helped us transfer our home…

Richie helped us transfer our home insurance and he was great to deal with. Really accommodating with arranging calls to suit me & got us a great deal.

Will definitely use again.

April 27, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Scott,

We are delighted to hear you are happy with your insurance cover and the excellent service delivered by Richie.

We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Thank you Richie <3

I would highly recommend, thank you Richie <3

April 21, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Kirsty,

We appreciate you taking the time to share your feedback on Richie's service and the recommendation. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Richie Flack at Nest GI was excellent

Richie Flack at Nest GI was excellent. He made navigating insurance during my renovation project easy and stress free.

April 24, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi William,

Thank you for taking the time to leave us a review and recommendation!

We are delighted to hear that Richie delivered an excellent service and made the experience easier for you!

Love the Nest team.

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