While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making the entire process feel relaxed and easy. The service provided is frequently described as excellent, with many appreciating the clear explanations, smooth transactions, and efficient handling of their insurance needs. Reviewers are particularly happy with the customer service, highlighting the helpfulness, patience, and personalized approach in finding suitable and affordable policies. Many people also noted the competitive pricing, often securing better deals than their renewal quotes, and found the user experience to be stress-free and straightforward.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of consultants... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they found affordable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James Taylor was great! My insurance consultant was away so James stepped in and sorted some cover for me quickly and efficiently. I already had insurance in place, but decided that it didn't qui... See more

Rated 5 out of 5 stars

Thank you, Nest GI. It was a pleasure dealing with Ben Brown. He was incredibly patient when trying to get hold of me and very understanding when I needed to rearrange our meeting. He explained everyt... See more

Company replied

Rated 5 out of 5 stars

My experience renewing my home insurance was excellent. Both Ryan and Richie were very helpful and were able to find me a new policy with a new insurer that was better than my renewal quote. Thanks ag... See more

Company replied

Rated 5 out of 5 stars

I was recommended Nest GI and im glad I was. I was so stressed about finding home insurance for a first time buy. I was contacted by Richie Flack and from the first contact I felt at ease. Richie coul... See more


Company details

  1. Insurance Agency
  2. Home Insurance Agency
  3. Insurance Broker

Written by the company

We are Nest! A team of general insurance advisers who are passionate about quality insurance advice and world class service delivery


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ellis was brilliant

April 23, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Kate,

We appreciate you taking the time to share your feedback on Ellis's brilliant service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Nest GI came through a recommdation

Nest GI came through a recommdation. We were not disappointed. Richie very helpful and responsive. Great service from beginning to end

April 21, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Diane,

We appreciate you taking the time to share your feedback on Richie's amazing service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Great Service

I am a first time buyer and Richie was really helpful, talked me through everything and made things very simple and easy. Got me a great deal on my insurance too, would highly recommend.

April 14, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Ash,

Knowing where to look for insurance can be challenging, especially as a first-time buyer. We are delighted to hear that Richie made the process easier for you.

Thank you for the recommendation. We look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

I would 100% recommend Ben

I would 100% recommend Ben, he was very professional and managed to find us the best deal for our first home. Nothing was to difficult and he explained everything clearly. Thankyou so much!!

April 17, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Kayliegh,

We're thrilled that Ben made your experience with Nest GI a positive one.

Thank you for your kind words and recommendation, and we will look forward to helping you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Ben at Nest GI is a lifesaver

I'm a first time homeowner and my freeholder has quite finickkity insurance requirements - I was at a loss at how to proceed but was luckily recommended Nest GI.

I requested a quote on their website and Ben Brown got in touch within a couple of hours. We spoke again today and he took me through the entire process in a very personable and resassuring manner, with full transparency, helping me compare costs and finding the best deal for me. Now my home is finally insured and I'm feeling much more at ease!

Highly recommend Nest GI and especially Ben Brown to help out if you require any insurance advice

April 16, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Bahram,

Providing an outstanding customer service and helping you secure the right product for your needs is what we do best!

I will ensure that Ben knows he has done a brilliant job!

Thank you for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

I wanted to share my positive…

I wanted to share my positive experience after Richie Flack helped me arrange landlord insurance. He was incredibly helpful throughout the process, ensuring everything was handled correctly and transparently. Richie was honest, took the time to understand our needs, and tailored the insurance accordingly. He was also very kind, responsive, and always quick to reply, which made the whole experience smooth and stress-free. Overall, it was a great experience. We will definitely be using this company again and would highly recommend the services to others.

April 16, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Maruf,

We are delighted to hear you are happy with the excellent service delivered by Richie.
We will ensure he knows he has done a great job!

Thanks for the recommendation and for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Ben Brown made the process of buildings…

Ben Brown made the process of buildings insurance for first time buyers pain free - and enjoyable! He was personable, funny and very understanding of my many questions. We got a deal we're really happy with - would highly recommend!

April 15, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Stephanie,

We're thrilled that Ben made your experience with Nest GI a positive one.

Thank you for your kind words and recommendation, and we will look forward to helping you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Brilliant

Brilliant - couldn't recommend enough. Took all the stress off my hands and it meant I literally didn't need to lift a finger or waste hours searching for the right deal. Ben was fantastic - very helpful and friendly.

April 14, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Lauren,

Thank you for taking the time to leave us a review!

We are delighted to hear that Ben delivered a brilliant service and made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

Brilliant Service

Ryan from Nest was brilliant. He supported me throughout the process, explained clearly the best options for my circumstances and never seemed to mind when I went back with questions. Having done all of this for the first time I really appreciated the help and would strongly recommend!

April 14, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Lucy,

We're thrilled that Ryan made your experience with Nest GI a positive one.

Thank you for your recommendation, and we will look forward to helping you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Our mortgage brokers recommended Nest…

Our mortgage brokers recommended Nest for insuring our first home - and Ben was absolutely brilliant! Professional, efficient and knowledgeable - Ben had answers to all of our queries and he found us the perfect fit for a home insurance policy, which ticked all the boxes of affordability, was hassle-free and covered everything we needed. Friendly, personable and nothing was a stress - Ben typifies outstanding customer service, and we would highly recommend Ben for your insurance needs.

April 2, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Dean,

We are delighted to hear you are happy with the brilliant service delivered by Ben.
We will ensure he knows he has done a great job!

Thanks for the recommendation and for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

RICHIE FLACK WAS AMAZING HE MADE THE…

RICHIE FLACK WAS AMAZING HE MADE THE PROCESS COMPLETELY STRESS FREE AND EXPLAINED EVERYTHING VERY CLEARLY.

April 9, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Joe,

We appreciate you taking the time to share your feedback on Richie's amazing service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Amazing Customer Service

I had Ben Brown from Nest GI and he was absolutely fantastic and really helpful. He guided me through it all as I am a first time buyer and he made it easy for me. Would highly recommend their services

April 8, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Rhys,

Thank you for taking the time to leave us a review and for the recommendation!

We are delighted to hear that Ben delivered a absolutley fantastic service and made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

Richie provides an exemplary service

I highly recommend Richie for buildings and contents insurance. His approach is genuinely personal, and he takes the time to understand individual circumstances rather than offering a one-size-fits-all solution. He is clearly passionate about what he does, which comes through in the care and attention he gives throughout the process.

Richie is a pleasure to deal with, professional, approachable, and always willing to go the extra mile, he has worked around my availability without any frustration showing! He explains options in a very clear and straightforward way, making comparisons easy to understand without overwhelming you. Importantly, even when covering the necessary compliance aspects, he never sounds robotic or scripted; everything feels natural and tailored.

He is a real asset to the business, and I would happily refer him to anyone needing support with buildings and contents insurance. I cannot recommend him highly enough. Thank you Richie you’re amazing !

April 8, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Laura,

Providing an outstanding customer service and helping you secure the right product for your needs is what we do best!

I will ensure that Richie knows he has done a brilliant job!

Thank you for your recommendation and for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Ellis was so helpful throughout the…

Ellis was so helpful throughout the whole process to help us insure our first home. The process was so quick, easy and reassurance throughout due to affective Communication. Highly recommend

April 7, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Katie,

Thank you for taking the time to leave us a review and recommendation!

We are delighted to hear that Ellis delivered a brilliant service and made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

Quick and helpful

Very helpful in finding home and contents insurance

April 7, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Juliet,

Thank you for taking the time to leave us a review!

Love the Nest team.

Rated 5 out of 5 stars

Great service from Ben who has helped…

Great service from Ben who has helped to get us affordable home insurance for a large house. Really easy to contact and helpful throughout the whole process.
Many thanks Ben!

March 30, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi B Williams,

We appreciate you taking the time to share your feedback on Ben's great service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Ritchie was more than helpful

Ritchie was more than helpful, he went above and beyond to insure that I understood all the relevant information that was required.
Fantastic company to be involved with, would highly recommend.

March 31, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Customer,

We're thrilled that Richie made your experience with Nest GI a positive one.

Thank you for your recommendation, and we will look forward to helping you again next year!

Love the Nest team.

Rated 5 out of 5 stars

First time buyers looking to insure our…

First time buyers looking to insure our first home together - Richie was amazing! Found us a great policy, affordable for us, really friendly, happy answering any questions, he provided us with a super smooth and easy experience. It was clear he was very knowledgeable and had answers to all of our questions. We were immensely pleased with the service Richie provided! We would 100% recommend this guy!

If you’re going through nest - ask for Richie!

March 25, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Ben,

Knowing where to look for insurance can be challenging, especially as a first-time buyer. We are delighted to hear that Richie made the process easier for you.

Thank you for the recommendation. We look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

amazing experience…

amazing experience working with Richie to arrange my home insurance renewal. Back to back years, he was fantastic - proactive, knowledgeable, helpful and importantly finding cost effective option to save when everything getting expensive. Recommended to use Nest GI for insurance.

March 20, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Soumya,

It's fantastic to hear that Richie provided such a great service once again!

Thank you for your continued support! We will look forward to assisting you again next year.

Love the Nest team.

Rated 5 out of 5 stars

Richie Flack is the man!

Being first time buyers, we were feeling a little bit overwhelmed with everything we needed to get sorted. After contacting insurance companies and getting little to nowhere, we contacted next who were recommended to us. Richie Flack was an absolute delight, taking the time to explain the whole process to us and I couldn't be happier with how he spoke with us, how he gave us examples of situations where certain things would come into play. I will be back Richie, let's get the business insurance on the go soon. There's some great people out there, you're one of them. Thank you for making this not only easy but an enjoyable experience!

March 27, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi PRSPR FILMS,

Providing an outstanding customer service and helping you secure the right product for your needs is what we do best!

I will ensure that Richie knows he has done a brilliant job!

Thank you for choosing Nest GI!

Love the Nest team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look