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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making the entire process feel relaxed and easy. The service provided is frequently described as excellent, with many appreciating the clear explanations, smooth transactions, and efficient handling of their insurance needs. Reviewers are particularly happy with the customer service, highlighting the helpfulness, patience, and personalized approach in finding suitable and affordable policies. Many people also noted the competitive pricing, often securing better deals than their renewal quotes, and found the user experience to be stress-free and straightforward.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of consultants... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they found affordable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James Taylor was great! My insurance consultant was away so James stepped in and sorted some cover for me quickly and efficiently. I already had insurance in place, but decided that it didn't qui... See more

Rated 5 out of 5 stars

Thank you, Nest GI. It was a pleasure dealing with Ben Brown. He was incredibly patient when trying to get hold of me and very understanding when I needed to rearrange our meeting. He explained everyt... See more

Company replied

Rated 5 out of 5 stars

My experience renewing my home insurance was excellent. Both Ryan and Richie were very helpful and were able to find me a new policy with a new insurer that was better than my renewal quote. Thanks ag... See more

Company replied

Rated 5 out of 5 stars

I was recommended Nest GI and im glad I was. I was so stressed about finding home insurance for a first time buy. I was contacted by Richie Flack and from the first contact I felt at ease. Richie coul... See more


Company details

  1. Insurance Agency
  2. Home Insurance Agency
  3. Insurance Broker

Written by the company

We are Nest! A team of general insurance advisers who are passionate about quality insurance advice and world class service delivery


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Richie was very helpful and made the…

Richie was very helpful and made the whole experience stress free. Would highly recommend for anyone seeking easy , understandable insurance 👍

March 11, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Jack,

We're thrilled that Richie made your experience with Nest GI a positive one. Thank you for your recommendation and your kind words!

Love the Nest team.

Rated 5 out of 5 stars

Ritchie was fantastic!

Ritchie was fantastic!! This was our first time taking out a home insurance policy and he was more than happy to answer any questions we had. Ritchie has a great attitude & was very easy to talk to couldn’t recommended him enough!

March 11, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Georgia,

We're thrilled that Richie made your experience with Nest GI a positive one.

Thank you for your kind words and the recommendation.
We will look forward to helping you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Stress-Free Insurance

Stress-Free Insurance? Ask for Ben.

Securing building and contents insurance is usually a headache, but Ben Brown at Nest GI made it a breeze. He didn't just sell us a policy; he actually listened.

Ben took the time to break down the "insurance speak," tailored everything to our specific needs, and—most importantly—kept it strictly within our budget. If you’re a new homeowner looking for total peace of mind without the stress, Ben is your guy. Highly recommended!

March 11, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Samuel,

We are delighted to hear you are happy with your insurance cover and the amazing service delivered by Ben!

Thank you for your kind words and the recommendation.
We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Quick and easy to set up

Quick and easy to set up, great service

March 10, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi George,

Thank you for taking the time to leave us a review!

Love the Nest team.

Rated 5 out of 5 stars

Professional, clear and efficient

James made the process of sorting buildings and contents insurance a breeze. Explained everything well and called exactly when he said he would.

Thanks, and highly recommended!

March 10, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi T E,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that James made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Invaluable Service

Nest GI provided an invaluable service by simplifying the complex journey of securing building and contents insurance for our property.

Ben Brown provided exceptional service by taking the time to thoroughly explain the intricate process of securing our comprehensive property insurance.

He demonstrated a keen ability to listen to our specific requirements, successfully tailoring a policy that met all our needs while remaining strictly within our personal budget.

His patient, client-centered approach turned what is often a stressful task into a straightforward and transparent experience.

I highly recommend Ben's services to any new homeowners looking for a professional who prioritizes both value and peace of mind.

March 9, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Mar Angelo,

We are delighted to hear you are happy with the excellent service delivered by Ben.
We will ensure he knows he has done an exceptional job!

Thanks for the recommendation and for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Great Friendly Service

Ryan made the process of finding suitable buildings and contents very easy at a very competitive price with a policy that suited my needs. Would highly recommend this company and takes the worry and time out of having to shop around.

March 5, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Consumer,

Thank you for taking the time to leave us a review!
We are delighted to hear that Ryan made the experience easier for you!
Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Richie Flack was amazing through the…

Richie Flack was amazing through the process, enjoyed everu bit of.pur conversations as they wete detailed, impactful and helped us with our home insuramce choice.

March 6, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Oluwadamilola,

We're thrilled to hear about your amazing experience with Richie!

Thanks for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Great, all-round experience

Super quick response, quote and respectful follow-ups. I'll be sure to use them again. Thank you.

March 6, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Customer,

Thank you for your recommendation and the 5 star review!

Thank you for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Richie was an absolute gem

Just had my insurance sorted for my first home, Richie was 5/5 for talking me through all the aspects of the insurance, how it all worked and allowing me time to go through any questions I had about it with him. Would recommend him to anyone looking for home insurance. Professional, efficient and dedicated. Top marks Richie.

March 5, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Joseph,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Richie made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Insurance Policy

I had a renewal for 2 buy-to-let properties.
Richie Flack of Nest GI dealt with me and I found him to be very professional in getting me over the line with coverage. He was very thorough and kept me informed on the progress. Thank you Richie!

February 27, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Rashmikant,

Thank you for taking the time to leave us a review!

We are delighted to hear that Richie made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Ben & Nest has helped me saving money…

Ben & Nest has helped me saving money on my home insurance, thank you again!

February 26, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Nawfal,

We are delighted that Ben provided such an excellent service and found you a better deal in the process!

We will look forward to assisting you again next year!

Love the Nest team

Rated 5 out of 5 stars

Landlord Building insurance made easy!

Just finalised my landlord building insurance with James Taylor, who made it a smooth and easy transaction!. From my initial query on the website, it took just 2 hours to complete the whole process and my cover is in place. Clear, thoughtful advice and information was provided throughout. Can’t recommend Nest highly enough.

February 26, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Rob,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that James made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Richie has been incredibly helpful

Richie has been incredibly helpful. He has gone though everything with us thoroughly and answered all our questions.

February 24, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Customer,

We're thrilled that Richie made your experience with Nest GI a positive one. Thank you for your kind words!

Love the Nest team.

Rated 5 out of 5 stars

James did and amazing job.

James did and amazing job. He has always been trusted to do right by my household. When our monthly payments jumped up we asked him to find a better deal and bingo he solved it . We are paying less money with better incentives. Well done once again

February 23, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Nick,

We are delighted to hear you are happy with your insurance cover and the amazing service delivered by James!

We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Excellent service again from Nest Gi.

Excellent service again from Nest Gi.
Ben was very polite and helpful.
Highly recommend.

February 24, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Jane,

It's fantastic to hear that Ben provided such an excellent service once again!
Thank you for your continued support! We will look forward to assisting you again next year.

Love the Nest team.

Rated 5 out of 5 stars

Helpful Ben

Our advisor Ben was so helpful in setting up our buildings and contents insurance. He made sure to explain everything clearly and got us the best value for money. We would highly recommend Ben and Nest.

February 23, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Grant,

We are delighted to hear you are happy with your insurance cover and the brilliant service delivered by Ben!

Thank you for the recommendation!

Love the Nest team.

Rated 5 out of 5 stars

Ryan was super helpful and proactive

Ryan was super helpful - understood what we needed, followed up proactively and pivoted to support us across two properties. Would recommend highly.

February 23, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Liam,

We are delighted to hear you are happy with your insurance cover and the brilliant service delivered by Ryan!

We will look forward to assisting you again

next year!

Love the Nest team.

Rated 5 out of 5 stars

Richie

Richie was a great help while I was new to arranging insurances and kindly waited until I had a completion date in place. He was very friendly, patient, and took the time to answer all of my questions clearly.

February 19, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Chloe,

We're thrilled that Richie made your experience with Nest GI a positive one. Thank you for your kind words!

Love the Nest team.

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