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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making the entire process feel relaxed and easy. The service provided is frequently described as excellent, with many appreciating the clear explanations, smooth transactions, and efficient handling of their insurance needs. Reviewers are particularly happy with the customer service, highlighting the helpfulness, patience, and personalized approach in finding suitable and affordable policies. Many people also noted the competitive pricing, often securing better deals than their renewal quotes, and found the user experience to be stress-free and straightforward.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of consultants... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they found affordable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James Taylor was great! My insurance consultant was away so James stepped in and sorted some cover for me quickly and efficiently. I already had insurance in place, but decided that it didn't qui... See more

Rated 5 out of 5 stars

Thank you, Nest GI. It was a pleasure dealing with Ben Brown. He was incredibly patient when trying to get hold of me and very understanding when I needed to rearrange our meeting. He explained everyt... See more

Company replied

Rated 5 out of 5 stars

My experience renewing my home insurance was excellent. Both Ryan and Richie were very helpful and were able to find me a new policy with a new insurer that was better than my renewal quote. Thanks ag... See more

Company replied

Rated 5 out of 5 stars

I was recommended Nest GI and im glad I was. I was so stressed about finding home insurance for a first time buy. I was contacted by Richie Flack and from the first contact I felt at ease. Richie coul... See more


Company details

  1. Insurance Agency
  2. Home Insurance Agency
  3. Insurance Broker

Written by the company

We are Nest! A team of general insurance advisers who are passionate about quality insurance advice and world class service delivery


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service and communication

We recently used Nest (dealing with James Taylor) to organise our house and contents insurance. Very professional attitude with great customer service and communication. We had a delay in completion and James kept in touch but didn't badger us. A pleasure to deal with a company who ensure you get the best product and treat you as an individual rather than a one size fits all approach. We would definitely recommend.

March 27, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Claire,

We are delighted to hear you are happy with the excellent service delivered by James.
We will ensure he knows he has done a great job!

Thanks for the recommendation and for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Super easy and supportive experience…

Super easy and supportive experience from Richie who helped guide me through the process. Buying my first place was stressful and a big learning curve and he didn't hesitate to answer all my 101 questions - highly recommend Richie and Nest.

March 27, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Joanna,

We are delighted that Richie provided such an outstanding service and made the process easier for you!

Thank you for your referral and for choosing Nest GI!

Love the Nest team.

Rated 5 out of 5 stars

Richie was brilliant!

Richie was brilliant, we had an initial call to discuss needs etc then booked in to discuss the following Tuesday however I had a call to say exchange was happening on the Monday, I asked if there was any chance he had time on the Monday and he called straight away no hesitation and got me all set up with the home insurance. If I could give 10* I would. Thank you again Richie.

March 23, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Kim,

Thank you for taking the time to leave us a review!

We are delighted to hear that Richie delivered a brilliant service and made the experience easier for you!

Love the Nest team.

Rated 5 out of 5 stars

Great service

Knowledgeable, friendly service from Ben. Regular updates and reminders via text message were super helpful too.

March 25, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Alison,

We appreciate you taking the time to share your feedback on Ben's great service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Nice one Ben!

Ben was a great laugh and a great help. Absolutely no issues whatsoever, he gave us all the info we needed, went away to get the quote, and we were happy with the result. Cheers mate!

March 25, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Jamesstone,

We're thrilled that Ben made your experience with Nest GI a positive one.

Thank you for your kind words, and we will look forward to helping you again next year!

Love the Nest team.

Rated 5 out of 5 stars

The customer service provided was…

The customer service provided was excellent. Very professional and thorough. Not only were they great to use but they were also able to save me a considerable amount of money and made the process straightforward.
Would not hesitate to recommend.

March 25, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Victoria,

We are delighted to hear you are happy with your insurance cover and the excellent service delivered.

Thank you for your kind words and the recommendation.
We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Richie 5 star service

Richie 5 star service, professional, knowledgeable and honest.
A really nice guy, explained everything to me also asked me if I had an questions made sure i understood the information.
Thankyou for helping me, very much appreciated I am extremely happy with the call and my home insurance thanks again! Sarah

March 25, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Sarah,

We are delighted to hear you are happy with your insurance cover and the excellent service delivered by Richie!

Thank you for your kind words we will let Richie know he has done an amazing job!
We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Richie Flack was brilliant

Richie Flack was brilliant - really accommodating. As first time buyers looking for home insurance nothing was too much, he happily explained everything for us and made the whole process seamless. Highly recommend.

March 24, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Megan,

We are delighted to hear that you are happy with the brilliant service delivered by Richie.
We will ensure he knows he has done a great job!

Thanks for the recommendation and for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Richie was very easy to talk to

Richie was very easy to talk to, followed up on what I asked him to and talked through options for my home insurance. Very easy to connect. Easy to get hold of on the phone/ quick to return my call.

January 28, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Sam,

Thank you for taking the time to leave us a review.

We are delighted to hear that Richie made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

The best customer service

Talking to Nest GI is some of the best customer service I’ve had. Richie, who I spoke with over three phone calls, made all of the information about contents insurance and cover clear to me and found me the best service for what I was looking for as someone who is moving out for the first time. His work was quick, precise and professional and he seems like a very lovely person too. I will definitely be recommending these services to anyone who needs them and look forward to coming back to this service when I need to.

March 23, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Max,

We are delighted to hear you are happy with your insurance cover and the excellent service delivered by Richie!

Thank you for your kind words and the recommendation.
We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

I’m a very happy customer

I’m a very happy customer. Having resolved my renewal swiftly; Richie Flack ensured that the process was smooth and transparent throughout.

March 23, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Kieran,

We are delighted to hear you are happy with your insurance cover and the service delivered by Richie.

We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Helpful and Informative

Nest GI were very helpful navigating the tricky insurance landscape. Ben was well informed and easy to talk to. Felt no pressure to buy.

March 11, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi James,

We're thrilled that Ben made your experience with Nest GI a positive one. Thank you for your kind words!

Love the Nest team.

Rated 5 out of 5 stars

Landlord insurance

James at nest GI was brilliant so helpful and patient considering I was trying to get landlord insurance while living in Thailand. Thank you James for all your support

March 20, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Barry,

Thank you for taking the time to leave us a review.

We are delighted to hear that James made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Thank you for being so professional and…

Thank you for being so professional and efficient in reminding me of the annual renewal of my home insurance, and sourcing a better premium. It was a pleasure working with you.

March 18, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Stephanie,

We are delighted to hear you are happy with your insurance cover and the service delivered.

We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Ben was fantastic from start to finish…

Ben was fantastic from start to finish when getting me set up with home insurance before moving in to my first house. Completely stress free, allowing me to worry about the other things!

March 17, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Matthew,

We're thrilled that Ben made your experience with Nest GI a positive one.

Thank you for your kind words, we will look forward to helping you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Ben was superb

Ben was superb! Genuinely brilliant and saved me chunk of money to boot.

March 16, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Alex,

We are delighted that Ben provided such a brilliant service and found you a better deal in the process!

We will look forward to assisting you again next year!

Love the Nest team

Rated 5 out of 5 stars

Ben helped us through the questionnaire…

Ben helped us through the questionnaire to get the right cover for our property. He was polite, professional and friendly, so we were at ease. He found a reasonable cover and we are happy to book that in with him. Highly recommend.

March 16, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Dzintra,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Ben made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Excellent service

Excellent service. Straightforward, friendly, professional service given by Richie Flack. He was very patient all through and ensured we understood everything throughout the process. He was also easily reachable and communication wasn't stressful at all. I would recommend them anyday anytime.

March 13, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Nzubechukwu,

We are delighted to hear you are happy with your insurance cover and the excellent service delivered by Richie!

Thank you for your kind words and the recommendation.
We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

5-star service

I was helped by Jordan Sims on my insurance.
He is thorough and attentive, and did an excellent job from beginning to end. Strongly recommend Nest Gi services.

March 12, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Dr Kia Kimiabeigi,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that Jordan made the experience easier for you and gave you an excellent service!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Noel Fletcher

Worked with Ben to find the right solution for my home insurance. Very happy with the outcome and with his professionalism. Saved me a lot time and stress. Will definetly recommend Nest GI to friends and family. Basically "Ronseal", Does exactly what it says on the tin.

March 12, 2026
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Noel,

We are delighted to hear you are happy with your insurance cover and the brilliant service delivered by Ben!

Thank you for the recommendation!

Love the Nest team.

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