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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable, making the entire process feel relaxed and easy. The service provided is frequently described as excellent, with many appreciating the clear explanations, smooth transactions, and efficient handling of their insurance needs. Reviewers are particularly happy with the customer service, highlighting the helpfulness, patience, and personalized approach in finding suitable and affordable policies. Many people also noted the competitive pricing, often securing better deals than their renewal quotes, and found the user experience to be stress-free and straightforward.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and efficiency of consultants... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Price

Customers had positive experiences with price, with many reviewers reporting that they found affordable... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that everything was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James Taylor was great! My insurance consultant was away so James stepped in and sorted some cover for me quickly and efficiently. I already had insurance in place, but decided that it didn't qui... See more

Rated 5 out of 5 stars

Thank you, Nest GI. It was a pleasure dealing with Ben Brown. He was incredibly patient when trying to get hold of me and very understanding when I needed to rearrange our meeting. He explained everyt... See more

Company replied

Rated 5 out of 5 stars

My experience renewing my home insurance was excellent. Both Ryan and Richie were very helpful and were able to find me a new policy with a new insurer that was better than my renewal quote. Thanks ag... See more

Company replied

Rated 5 out of 5 stars

I was recommended Nest GI and im glad I was. I was so stressed about finding home insurance for a first time buy. I was contacted by Richie Flack and from the first contact I felt at ease. Richie coul... See more


Company details

  1. Insurance Agency
  2. Home Insurance Agency
  3. Insurance Broker

Written by the company

We are Nest! A team of general insurance advisers who are passionate about quality insurance advice and world class service delivery


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent renewal support from…

Excellent renewal support from Lawrence! A 5 star home insurance cover at a really good rate, topped up with excellent customer service, what else could you ask for!

October 31, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Grace,

We are delighted that Lawrence provided such an excellent service and found you a better deal in the process!

Thank you for choosing Nest Gi once again!

Love the Nest team.

Rated 5 out of 5 stars

Absolutely fantastic service from Dew…

Absolutely fantastic service from Dew Birch from start to finish. Made sense of everything in an easy to understand manner and was super fast in all her replies. 5/5.

October 31, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Keith,

We are thrilled to hear about your positive experience with Dew. Thank you for your kind words.
We will make sure Dew knows she's done a fantastic job!

We look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Excellent service

Excellent service
Richie has outstanding service.

October 30, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Tulsi,

We appreciate you taking the time to share your feedback on Richie's outstanding service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Thank you Richie and Ryan!

I had an excellent experience with Nest GI. Richie and Ryan were extremely helpful in sorting out my landlord insurance and finding me a very reasonably priced policy. They were both friendly, professional, and a pleasure to speak with. Highly recommended — thank you!

October 29, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Sam,

We are delighted to hear you are happy with your insurance cover and the excellent service delivered by Richie and Ryan!

Thank you for the recommendation. We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Superb service from George Postings

Superb service from George Postings. He was knowledgable and lightning fast in getting on to a great deal after my insurer increased my price by over 20% for the new year.

October 29, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi MR Adeyemi,

Thank you for taking the time to leave us a review!

We are delighted to hear that George provided you with a superb service and found you a great deal in the process.

Love the Nest team.

Rated 5 out of 5 stars

100% recommend

I got my insurance through Nest and was helped by Ryan Kuzmiak and Dan White — they were absolutely amazing! They met all my expectations, found me a plan that suited exactly what I needed, and went above and beyond to fit around my schedule. They explained everything really clearly and answered all my questions so I could understand everything. Totally recommend them! Thank you guys!

October 28, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Isabel,

We are delighted to hear you are happy with your insurance cover and the service delivered by Ryan and Dan!

Thank you for the recommendation. We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

Landlord insurance switched to Nest

Landlord insurance switched to Nest, £180 saved, far better cover and great service from James Taylor. Thank you, James! First experience of using Nest and I can highly recommend.

October 16, 2025
Nest GI logo

Reply from Nest GI

Hi Denise,

Thank you for taking the time to leave us a review and the recommendation!

We are delighted to hear that James made the experience easier for you and found you a great deal in the process.

Love the Nest team.

Rated 5 out of 5 stars

Excellent customer experience

Excellent customer experience. Dew Birch was really helpful and very friendly. She made sure all of our insurance needs were met and found a brilliant deal for us. I would definitely recommend. Thank you again Dew!!

October 23, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Sarah,

We are delighted to hear you are happy with your insurance cover and the excellent service delivered by Dew.

Thanks for your recommendation and for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Excellent service

Excellent service from Ben Brown today. From initial call this morning to discuss home insurance buildings & contents we agreed to speak again at 6pm after he had sourced best option for me, talked through the details and agreed in less than 15 minutes.

October 23, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi David,

We are delighted to hear you are happy with the excellent service delivered by Ben.
We will ensure he knows he has done a great job!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Lawrence Wright - highly recommended

Lawrence Wright assisted me with buying my home and contents insurance on the day of exchange. He explained everything carefully and clearly and got me a great deal. I wouldn't hesitate to recommend him.

October 17, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Lulu,

We are delighted to hear you are happy with your insurance cover and the service delivered by Lawrence.

Thanks for choosing Nest GI and the recommendation!

Love the Nest team

Rated 5 out of 5 stars

Ben was very helpful and patient

Ben was very helpful and patient - good sense of humor too!

October 16, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi MHandCOD,

We appreciate you taking the time to share your feedback on Ben's service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

Would recommend nest to anyone

Would recommend nest to anyone, Ben was very helpful and friendly, and made the whole process very easy.

October 16, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Matthew,

Thank you for taking the time to leave us a review!

We are delighted to hear that Ben made the experience easier for you!

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Sharing of knowledge and professionalism

The professionalism provided by George was outstanding. Sharing his knowledge and making sure i understand the complicated wording when it comes to buying insurance

October 14, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Catriona,

We are delighted to hear you are happy with the service delivered by George.

Thanks for choosing Nest GI!

Love the Nest team

Rated 5 out of 5 stars

Richie Flack is extremely professional…

Richie Flack is extremely professional and helpful. He patiently explains every unclear point to me until I am fully understand it. He also spends a lot of time finding the right comb for me until i am satisfied. I already thought he was great last year when i bought my buy to let building insurance and this year he's even more dedicated and cheerful. Thank you so much for your help Richie. You deserve 5 stars.

October 13, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Yin,

It's fantastic to hear that Richie provided such a great service once again!

Thank you for your continued support! We will look forward to assisting you again next year.

Love the Nest team.

Rated 5 out of 5 stars

Ben was fantastic

Ben was fantastic. Explained everything and allowed time for questions. Excellent service thank you.

October 14, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Samantha,

We appreciate you taking the time to share your feedback on Ben's excellent service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

George was really helpful and easy to…

George was really helpful and easy to contact. Made renewing our insurance easy and stress free

October 13, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Charlie,

We appreciate you taking the time to share your feedback on George's great service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

James and Lawrence where excellent and…

James and Lawrence where excellent and very helpful with sorting out my home insurance.

October 10, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Joe,

We appreciate you taking the time to share your feedback on James and Lawrence's service. Thank you!

Love the Nest team.

Rated 5 out of 5 stars

George from Nest GI was brilliant

George from Nest GI was brilliant. I had some complex requirements for my buildings and contents insurance and he managed to secure me a good provider. He was friendly, professional and responsive. Really good service. Would recommend.

October 9, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Beth,

We are delighted to hear you are happy with your insurance cover and the service delivered by George!

Thank you for the recommendation. We will look forward to assisting you again next year!

Love the Nest team.

Rated 5 out of 5 stars

A great service!

I was recommended this company, Nest GI, by a mortgage broker that I also discovered through TrustPilot and couldn’t be happier with the service I received.

My broker, the delightfully named Dew, was ever so professional and so knowledgeable about insurance products and the marketplace in general, and was also really amenable and friendly. Following a very pleasant initial call, she reiterated via email all of the information items that she needed from me. The following day she found some great insurance options and with the aid of a quick follow-up meeting fully explained the cover, terms and conditions of each of them, giving me all of the information I needed to make the right choice.

The alternative to this would have been filling out a bunch of Internet forms and doing lots of comparison mathematics myself. No thanks. Nothing beats the human touch, most especially when you have a knowledgable professional at the other end of the phone line.

To Dew and Nest GI - a sincere thank you! You saved me a headache and I shall be recommending you to all and sundry.

October 8, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Alvin,

Thank you for taking the time to share your feedback and your recommendation. Our ethos is 'Real people, delivering service with passion', so it's fantastic to hear your appreciation of speaking with a genuine human!

It sounds like Dew got you a great deal in the process. We will ensure we pass on your kind words.

Love the Nest team.

Rated 5 out of 5 stars

George provided an outstanding service…

George provided an outstanding service from start to finish. He was professional, knowledgeable, and made the entire insurance process smooth and easy to understand. I highly recommend George for anyone looking for home or life insurance — he’s absolutely brilliant!

October 6, 2025
Unprompted review
Nest GI logo

Reply from Nest GI

Hi Prince,

Providing an outstanding customer service and helping you secure the right product for your needs is what we do best!

I will ensure that George knows he has done a brilliant job!

Thank you for the recommendation and for choosing Nest GI!

Love the Nest team.

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