Nest Pensions Reviews 15,360

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 4,184 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease and simplicity of managing their pensions, especially when transferring funds from other providers. Many appreciate the user-friendly website and the clear, jargon-free explanations provided, making it easy to track savings and contributions. The process of setting up payments and accessing information is often described as straightforward and stress-free. However, some people were dissatisfied with the service, particularly regarding payment processing and customer support. There were mentions of delayed payouts, unfulfilled promised callbacks, and difficulties in getting clear answers from call centers. Some customers also experienced issues with the online transfer request form and found communication from customer service to be inconsistent or unhelpful.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Service

Reviewers mention ambiguous feedback about service. Many customers report positive experiences, highlighting... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers found it very easy to transfer money... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers report significant frustration,... See more

Website

Clients share ambiguous opinions on the website. Many customers praise its user-friendliness, ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think it is ok, the fee's are quite expensive for each deposit and over time can eat into your returns quite significantly. I would like to see more fund options as well as you don't have much contr... See more

Company replied

Rated 5 out of 5 stars

All done on line with Nest Pensions. Very straight forward easy questions as long as you have all the necessary information at hand it doesn't take long. It's a great feeling when you're in control of... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Nest Pensions. My pension has consistently performed very well over the last 9 years, since I signed up. The web site is excellent and easy to navigate which is a huge plus too. I’ve... See more

Company replied

Rated 5 out of 5 stars

I recently transferred a few pensions into my Nest, something I'd been wanting to do for a long time but kept putting off as I thought it would be a long and hard process. However after logging on to... See more

Company replied


Company details

  1. Pension Fund

Written by the company

Nest was set up by the government to give every UK worker somewhere good to save after the introduction of auto enrolment. Since then, it’s grown to become the largest workplace pension scheme in the country with more than 13 million members. As a not-for-profit pension scheme, Nest doesn't answer to shareholders. It’s set up to serve its customers’ interests and aims to help millions of people enjoy a better retirement. Nest’s members benefit from an award-winning investment strategy and one of the most diversified DC portfolios in the industry. It practices responsible investment to help manage long-term growth and risk while also helping contribute towards the world its members want to live and retire in.


Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

5-star
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Rated 5 out of 5 stars

Easy to use the app

Easy to use the app and is a good investment.

March 16, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Nick. We're happy that you find Nest app easy to use and appreciate your trust in Nest Pension. We appreciate your positive feedback very much. Thanks, OZ

Rated 5 out of 5 stars

I make monthly additional payments…

I make monthly additional payments really easy I just went on to my account and set up a direct debit for the amount I wanted

April 24, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Mrs Adams,

We’re honoured to be helping millions of people, like yourself, build up pension pots. Thanks for sharing your experience on making additional payments with us.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

grate service and everything was made…

grate service and everything was made easy

April 24, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi David. We appreciate your positive feedback and are happy to hear that our service was easy for you. Thank you for taking the time to share. Thanks, OZ

Rated 5 out of 5 stars

Easy to access and see how my pension…

Easy to access and see how my pension is growing in the app. Note would like more information about pension transfer into nest and due to my age how safe is it as I’m approaching my pension retirement age

April 24, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Richard. We're happy to hear that you find the Nest app easy to access and helpful for monitoring your pension's growth. We appreciate your feedback and will consider including more details regarding pension transfers and the security for those nearing retirement. Thanks, OZ

Rated 5 out of 5 stars

It is always so easy only prob…

It is always so easy only prob sometimes hard yo get old of someone to talk to on the phone

April 24, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Maxine. We're glad you find our services easy to use. We apologize if it's sometimes difficult to reach someone by phone. We'll use your review to improve our contact center services. We appreciate your feedback. Thanks, OZ

Rated 5 out of 5 stars

Nice and easy to set deposit limits as…

Nice and easy to set deposit limits as and when you want.

April 24, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Shaun. We're glad setting deposit limits is easy for you. Thank you for the positive feedback; we appreciate you sharing your experience. Thanks, OZ

Rated 5 out of 5 stars

The dedication into sourcing the best…

The dedication into sourcing the best options for their members.

April 24, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Angela. We're happy to hear that our dedication to sourcing the best options resonates with you. Thank you for your positive feedback. Thanks, OZ

Rated 5 out of 5 stars

very easy to use

April 24, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Stephen. We're happy to hear that you find Nest Pensions services easy to use! Thank you for your positive feedback; we appreciate it. Thanks, OZ

Rated 5 out of 5 stars

Second to none

January 8, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Wayne. Thank you so much for appreciating Nest services. We appreciate you taking the time to leave a review. Thanks, OZ

Rated 4 out of 5 stars

Simple to make a one-off contribution

It was simple to make a one-off contribution

January 28, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Alex. We're happy to hear that making a one-off contribution was simple for you. Thank you for your positive feedback; we appreciate it. Thanks, OZ

Rated 5 out of 5 stars

Very easy to use

Very easy to use, which is useful for some of us!

April 24, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Lee. We're happy our platform is user-friendly for you. We appreciate your feedback and work to make things simple for everyone. Thanks, OZ

Rated 3 out of 5 stars
Nest Pensions logo

Reply from Nest Pensions

Hi there,

We send requests for reviews to many of our customers. We're sorry if you didn't want to receive the review. It is useful to know what are customers feel about Nest. We apologise if this is something you don't want to share.

Thanks,
ZA, The Nest Team

Rated 5 out of 5 stars

Payment update is very prompt

Every payment to the pension pot is timely updated and the pot has been growing.

April 3, 2026
Nest Pensions logo

Reply from Nest Pensions

Hi Ola,

We’re honoured to be helping millions of people, like yourself, build up pension pots. Thanks for sharing your experience with us.

Thanks,
AJ, The Nest Team

Rated 1 out of 5 stars

Chat bots

Chat bots
No one to talk to

December 15, 2025
Nest Pensions logo

Reply from Nest Pensions

Hi Allan,

I’m sorry that we haven’t earned a better review from you.

I’ve looked into this and asked someone from our customer service team to reach out to you. If you don’t hear from them, please call us on 0300 020 0090, Monday to Sunday, 8am to 8pm.

Thanks,
AJ, The Nest Team

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