This company doesn’t have good product support. I bought the R3 and have some problems with the core features like Ping Optimizer which doesn’t work (among other things). They released a beta firmware... See more
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⭐⭐⭐⭐⭐ Outstanding support and customer service! I would like to express how impressed I am with Netduma’s support. Even though my device was out of warranty, I was trea... See more
I liked the Adblock feature very much, it works across all devices and its not strict it just blocks anounying ads. Also how easy DumaOS to use is impressive. You can use it with no experience a... See more
Company replied
I recently got a Netduma R3 and it is absolutely incredible. Absurdly easy setup and I'm getting 20-30% better performance on hardwired download speeds. It has a built in adblocker, it looks like a sp... See more
Company replied
Company details
Written by the company
The only Gaming Router in the world that will fix lag. Get the best connection possible with the greatest Gaming features on the planet. Unleash the full potential of your home network with the Netduma R3 gaming router. Designed for gamers, streamers, and power users, the R3 harnesses cutting-edge technology to eliminate lag and deliver flawless performance on all your devices. With advanced features like Geo-Filter 2.0 and Ping Optimiser, enjoy lightning-fast, low-latency gaming and buffer-free streaming. Plus, its intuitive interface gives you complete control of your network with ease. Get ready to dominate online. Join the R3volution.
Contact info
9 Journey Campus, The Quad, CB3 0AX, Cambridge, United Kingdom
- netduma@netduma.com
- netduma.com
3.8
Great
106 reviews
Hasn’t replied to negative reviews
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The Definitive Gamer / Streamer…
The Definitive Gamer / Streamer Production Router
I have logged over 3,000 hours now on my R3 and it's been absolutely amazing with extreme levels of demand for my production for streaming.
5/5 stars, and absolutely fantastic UI design.
December 25, 2023
Unprompted review
Reply from NETDUMA
Hi Sheldon, it's great to hear you're getting the most out of your Netduma R3! Thank you for your kind words and we hope you continue to enjoy everything the R3 has to offer. We're always there if you need us for support!
Best regards,
Netduma Team
The best Gaming router 2024
The best gaming router without a doubt
Which gives exceptional and amazing advantages to the online gaming community
With a modern and beautiful shape with different lighting
The most important thing is that it can be modified manually according to what suits you.
The improvements continue due to constant updates to the device.
December 26, 2023
Unprompted review
Reply from NETDUMA
Hi Walid, it's great to hear you're getting the most out of your Netduma R3! Thank you for your kind words and we hope you continue to enjoy everything the R3 has to offer. We're always there if you need us for support!
Best regards,
Netduma Team
Great company always working hard to…
Great company always working hard to improve gamers experiences online and the features they come out with to stabilize your in game ping and improve your connection is just amazing they really do work hard and listen to what their customers are saying and always looking for many more ways to continue to be the best out there keep up the awesome work Netduma you guys rock!
March 12, 2024
Unprompted review
Reply from NETDUMA
Hi Luis, it's great to hear you're getting the most out of our software! Thank you for your kind words and we hope you continue to enjoy everything the R3 has to offer. We're always there if you need us for support!
Best regards,
Netduma Team
Well worth the price
Not only is the router priced better than the competition but it outperforms them too from my previous experiences.
Any issues I've run into have been solved quickly, I dont really use forums anymore but I dmed the support team and they were really fast getting back to me and friendly.
Cant recommend it enough, my connection feels so much smoother than it used to and I can actually enjoy gaming now. Shipped fast too
March 1, 2024
Unprompted review
Reply from NETDUMA
Hi L F, it's great to hear you're getting the most out of your Netduma R3! Thank you for your kind words and we hope you continue to enjoy everything the R3 has to offer. We're always there if you need us for support!
Best regards,
Netduma Team
Happy To Be Part Of The Netduma Team!
I've been a Netduma customer since 2017 when I purchased the R1 and was blown away by the effectiveness of the software. I've had issues with the R2 and could never bring out it's full potential. The R3 with DumaOS 4 is straight out the gate leaps and bounds ahead of the two previous iterations. I appreciate how smoothly the interface runs on my PC and the customizable fearures of the hardware. Looking forward to purchasing the R4, R5, R6, R7 and so on.
February 25, 2024
Reply from NETDUMA
Hi David, thank you for being our customer since the R1. It's great to hear you're getting the most out of your Netduma R3! Thank you again for your kind words and we hope you continue to enjoy everything the R3 has to offer. We're always there if you need us for support!
Best regards,
Netduma Team
Netduma - the one and only solution to home networking!
I have been a consumer of the Netduma products and an early adopter of the original R1. I consider myself to have a very decent understanding of networking.
I have always been a harcore gamer more specifically call of duty. I couldn't put a number on how many things I have tried when it comes to ensuring I have the best possible online gaming experience.
Over the years I have had different living situations and the Netduma products have never failed me. This has ranged from a busy household with a heavy Internet usage to only me and even when living alone I have benefitted from the Netduma as the geo filter is hands down the best feature you can have for gaming and benefit from whether living alone or with others. I have used many other routers over my time and no router has ever crushed congestion like the Netduma series of routers.
I couldn't ever recommend the Netduma products enough, if you are a serious gamer and want an edge in online gaming then I would seriously considering buying one. Above all else, the Netduma team have been nothing but beyond brilliant. The team has grown considerably from the days of me owning my little white box (R1) but to this day (many years later) the core team remember me and many others. My concern from the beginning were that as the years go by and the team continue to grow, they will forget the gamers and become more business driven. I can hand on my heart say the team have stayed humble. They are still true gamers themselves and truly only want the best for every one of their consumers. They listen and take on board and feedback, good or bad and look.
I am not affiliated with Netduma in anyway, I simply want others to improve their own connection which in turn makes my personal experience better.
March 11, 2024
Unprompted review
Reply from NETDUMA
Hi Wade,
Thank you for being with us from the beginning.
We're glad that you've found our geo-filter to be an essential feature for gaming, and it's great to know that our products have provided you with the best online gaming experience compared to other routers you've tried.
Your kind words about our team's dedication to our customers and our commitment to staying true to our gaming roots are truly appreciated.
Best,
Netduma Team
2nd netduma router and I regret it
2nd netduma router and I regret it. don't seem to do anything right imo. from the xr1000 to the r3 I had nothing but a bad experience. the features don't even work right. the xr1000 I could never see the ping heat map. also dropped Wi-Fi. the r3 improved with ping heat map. but I don't really feel this has done anything for me. the Wi-Fi drops on this router too and increased my ping by ten over the xr1000. personally, I will never buy a netduma/netgear product again. feels like a sales pitch more than anything. the ping optimizer says it lowered my ping but still have a high ping with this router in games. I normally would see a 20ms ping in battlefield but now I am seeing 30 or higher. other options out there but people really swear by open wrt so just buy an off the shelf router and install that. avoid this product and save your money. think this is cash grab.
March 10, 2024
Unprompted review
Reply from NETDUMA
Hi Anthony,
One of the new features on the Netduma R3 is Steady Ping. By using Steady Ping, an unstable and jittery ping will be smoothed out, leading to better gameplay.
In order to achieve this, packets are delayed by a small amount. This delay amount is dynamically chosen based on the tick rate of the game.
This will show up in-game as a slightly higher ping, however gameplay will in most cases be smoother than before.
It seems likely that this is what was causing your ping to increase. You can turn off this feature by pressing the Steady Ping button at the top of the Geo-Filter frontend.
The ping reduction mentioned in Ping Optimiser demonstrates how we will improve your ping when the network is congested. Where before your ping may have increased under load, DumaOS will prevent this from happening. The ping listed here may appear slightly higher in-game due to Steady Ping smoothing, but this can be disabled.
Best,
Netduma Team
Reply from NETDUMA
Hi Alisher,
We take customer feedback very seriously, and I assure you that we are constantly working to improve our products and services.
To better understand the problems you've encountered and to assist you in resolving them, we ask you to contact our customer support team directly on our forum - https://forum.netduma.com/.
Alternatively, you can reach us via email at netduma@netduma.com or on X (Twitter) @netduma.
We will be more than happy to investigate your reported issues and provide assistance.
Netduma Team
Game changer
Completely fixed my connection, can’t recommend the R3 enough. Amazing customer support too!
March 5, 2024
Unprompted review
Reply from NETDUMA
Hi Liam, it's great to hear you're getting the most out of your Netduma R3! Thank you for your kind words and we hope you continue to enjoy everything the R3 has to offer. We're always there if you need us for support!
Best regards,
Netduma Team
Got the product and been using it…
Got the product and been using it since. Don't think I'll go away from it for a while.
February 21, 2024
Reply from NETDUMA
Hi Jegarajan, it's great to hear you're getting the most out of your Netduma R3! Thank you for your kind words and we hope you continue to enjoy everything the R3 has to offer. We're always there if you need us for support!
Best regards,
Netduma Team
Ping has increased by 8-12ms
Only gripe I have is that my ping has increased by 8-12 ms by switching to this router. I’ve seen in the forums a lot of people bring this up and no one has really addressed the issue.
February 20, 2024
Reply from NETDUMA
Hi Pierfrancesco,
We want to explain the Netduma R3 Steady Ping features in more detail to you.
One of the new features on the Netduma R3 is Steady Ping. By using Steady Ping, an unstable and jittery ping will be smoothed out, leading to better gameplay.
In order to achieve this, packets are delayed by a small amount. This delay amount is dynamically chosen based on the tick rate of the game.
This will show up in-game as a slightly higher ping, however gameplay will in most cases be smoother than before.
It seems likely that this is what was causing your ping to increase. You can turn off this feature by pressing the Steady Ping button at the top of the Geo-Filter frontend.
Moreover, we are actively engaging with our customers on our forum as well as social media channels. You can reach us through our forum at https://forum.netduma.com/, by email at netduma@netduma.com, or on Twitter @netduma.
Kind Regards,
Netduma Team
I will never ever ever buy a NETDUMA…
I will never ever ever buy a NETDUMA router again
February 26, 2024
Reply from NETDUMA
Hi Alejandro,
We noticed you had left us a review without explaining your issue with the product. Please explain what problems you are having so we can assist you further.
We take customer feedback very seriously, and I assure you that we are constantly working to improve our products and services. To better understand the problems you've encountered and to assist you in resolving them, we ask you to contact our customer support team directly on our forum - https://forum.netduma.com/. Alternatively, you can reach us via email at netduma@netduma.com or on X (Twitter) @netduma. We will be more than happy to investigate your reported issues and provide assistance.
Regards,
Netduma Team
Gemduma 💎
I got my hands on the Netduma R3 router, And setting this thing up was no hassle at all. The interface is smooth and easy to navigate. Plus, they keep rolling out updates, which is pretty cool because it feels like it’s only going to get better with time.
One thing I absolutely love is how you can mess with the settings straight from your phone with their app. They shipped it out fast too, and the way it was packed, tells they really care about what they do.
The customer service team is awesome as well. They’re super quick to respond, really friendly, and honestly, they just seem to want to help you out.
It’s not the ultimate router for super complex network setups, but that’s not really a big deal for me. It does exactly what I need, keeps my connection stable and my ping low while gaming, which is perfect.
Overall, the Netduma R3 is solid. It does what it’s supposed to do without making things complicated. Plus, the support from the team makes it even better. Definitely a good buy if you’re into gaming and want something reliable without needing a degree in network engineering to use it.
March 5, 2024
Unprompted review
Reply from NETDUMA
Hi Kareem, it's great to hear you're getting the most out of your Netduma R3! Thank you for your kind words and we hope you continue to enjoy everything the R3 has to offer. We're always there if you need us for support!
Best regards,
Netduma Team
Great Product Overall
Great product, quick shipping and decent support. A little complex to get the best out of it, but otherwise I’m pleased!
February 24, 2024
Reply from NETDUMA
Hi Duncan, it's great to hear you're getting the most out of your Netduma R3! Thank you for your kind words and we hope you continue to enjoy everything the R3 has to offer. We're always there if you need us for support!
Best regards,
Netduma Team
Excellent Customer Service and Great Product
Was on the fence about buying this but the features are great and the customer support was responsive and they were there to guide me.
February 22, 2024
Reply from NETDUMA
Hi Chimdi, it's great to hear you're getting the most out of your Netduma R3! Thank you for your kind words and we hope you continue to enjoy everything the R3 has to offer. We're always there if you need us for support!
Best regards,
Netduma Team
10/10
I love the R3 router! It definitely improves my game! Thanks Netduma team!
March 1, 2024
Unprompted review
Reply from NETDUMA
Hi Tomas, it's great to hear you're getting the most out of your Netduma R3! Thank you for your kind words and we hope you continue to enjoy everything the R3 has to offer. We're always there if you need us for support!
Best regards,
Netduma Team
Reply from NETDUMA
Hi Lukasz, it's great to hear you're getting the most out of your Netduma R3! Thank you for your kind words and we hope you continue to enjoy everything the R3 has to offer. We're always there if you need us for support!
Best regards,
Netduma Team
Reply from NETDUMA
Hi Matthew, it's great to hear you're getting the most out of the R3! Thank you for your kind words and we hope you continue to enjoy everything the R3 has to offer. We're always there if you need us for support!
Best regards,
Netduma Team
My ping optimizer doesn't work and my…
My ping optimizer doesn't work and my latency is higher then it was before I started using your product...it went from 20 ms on average to 28-35ms
February 22, 2024
Reply from NETDUMA
Hi Prince,
We appreciate you taking the time to share your experience and provide feedback about the Netduma software. We understand that you've encountered several challenges and frustrations while using the product, and we apologize for any difficulties you've faced.
We take customer feedback very seriously, and I assure you that we are constantly working to improve our products and services. To better understand the problems you've encountered and to assist you in resolving them, we ask you to contact our customer support team directly on our forum - https://forum.netduma.com/. Alternatively, you can reach us via email at netduma@netduma.com or on X (Twitter) @netduma. We will be more than happy to investigate your reported issues and provide assistance.
Netduma Team
The R3 router has been really good but
The R3 router has been really good. The range on it is a lot better than the R2 from my experience. The only thing is when devices like my TV is hooked up to 5G wifi or 2.4 wifi. My screen mirror does not work. I would have to have my other device on the opposite wifi. So if the tv was on 5G my phone would have to be on 2.4 to screen mirror. Same with printer. For my computer to connect. I would have to have my computer hooked up to the opposite wifi then the printer. Annoying, hope it gets fixed soon.
February 29, 2024
Unprompted review
Reply from NETDUMA
Hi Percy, it's great to hear you're getting the most out of DumaOS! Thank you for your kind words and we hope you continue to enjoy everything the R3 has to offer. We're always there if you need us for support!
To better understand the problems you've encountered and to assist you in resolving them, we ask you to contact our customer support team directly on our forum - https://forum.netduma.com/. Alternatively, we are on X (Twitter) @netduma. We will be more than happy to investigate your reported issues and provide assistance.
Best regards,
Netduma Team
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