Enfield Council Reviews 

Blue Bin Collection
My Blue bin was not collected on the 26th March 2025 and i raised a ticket with Enfield Council on the 27th March for a missed collection
I got the email confirmation telling me a ticket was open and that this would be passed over to the relevant teams to revisit.

Unfortunately, due to a non show of the council bin men, i had to make a call on the 3rd April 2025, 1 week later as my Blue bin has still not been collected, almost 2 weeks since the original collection time and date.

It is now Monday the 7th April and there is still a no show, a very poor response indeed given that Enfield council has just raised its council tax again my the max amount without special dispensation

This needs to be resolved as my blue bin is overflowing and am sure when the bin men next come to collect, they may well refuse due to the bin overflowing

Enfield council and its bin men, get your act together

a vey poor show

John the carpenter was a lovely man. Fixed the communal door that has been constantly broken for the 2 years I have lived in this block. Took his time to make it right and knocked to make sure I was happy. A+
Also Mel dealt with a complaint and swiftly kept me informed and got things sorted. Not always bad reviews.

Hi I'm sharing this to support others who are experiencing this level of bullying and dictatorship by their local council. I have been suffering harassment and bullying by Enfield Council tax office for the past five years almost causing suicidal thoughts because there's mo accountability for their mistakes? I must surely not be the only one raising this awareness? I even had to involve our local MP until it was resolved, the issues I still had no apology from the Enfield Council tax department which shows the standards have dropped. I hope to see my validation by more people coming forward? Yours truly

ENFIELD COUNCIL, the worst council who have normalised not caring about people. Bums on seats, all working from home to cut cost on leasing buildings, minimal training, working at home for new generation means they can’t learn or be professional and learn from the more advanced staff. Therefore no customer service, old school professional staff made redundant to cut cost.
Rude customer services, phone cuts off, no help and when you finally get through they can’t help, they also lie and gaslight us because they can’t be bothered as that must be part of their training. They take over 3 months to answer an email. They say they have no money so now they want council tax money from the vulnerable in our society, causing more mental health. Customers receiving court summons 2 days before Xmas for errors caused by yourself, wasting court time. 4k summons a month are sent, shame on you. Enfield council do you not know there is a cost of living crisis, you are creating more problems for you community and wasting staff time sorting out unnecessarily situation, which is costing you more money which you then want from us. But you have money for firework display and other useless stuff. WHAT DO WE DO!
Who ever is at the top of this corrupt organisation you are a disgrace.
Even Martin Lewis on TV says that the council are a disgrace when dealing with council tax. I suggest you watch his show you might learn something, humility for a start.
My experience is not on a particular day, it’s all the time.
Does anyone think they care or take any notice? NO!

I owe enfield council tax £600 and I’ve been in and out of the mental health hospital for the last couple of months. I offered to pay them £100 a month out of the £500 a month I receive and today they emailed once again refusing demanding £168 a month. I’m a vulnerable person with mental health and also a wheelchair user, there aware of my situation and it’s like there trying to bully me. I’m currently attending the mental unit once a week and this is causing me so much stress there not understanding at all, I feel like £100 a month is reasonable. Some people don’t even pay it at all and I’m trying but it’s putting me in a bad place mentally and it’s hard to cope. I’m already on antidepressants antipsychotics and sleeping tablets.

The worst UX and an absolutely useless platform. I wonder how much we paid for it! How is the rating higher than 1 when every single review is a 1? It’s so bad, it’s beyond explanation.

If there was 0 star I will click but starting with 1 no choice the same they left me with noo choice.500 pounds for cigarette butt even I did no put on the floor on purpose I was 3 min next to the bin I finish the cigi switch my cigarette on the top of the bin and soo much rubbish inside outside I didn't put in to not made bigger trouble like fire no sighs no suitable bin for smoking there is 20 or more bins in Southgate how I know in the last 15 years but there is not even one suitable for smokers and the fine is 500 hahaha shame shame and you can't even appeal they are not giving you are choice no face to face no phone number just email you need to pay or treat like court paying more and criminal record.but if you want people to pay 500 then please just put suitable bins and few sighs as well and trained your officers to ask for spelling correct names and to not adress the people with wrong gender.on the penalty is saying female on the letter is Mr and you are telling me the fine is correct by the evidence hahaha everything is correct you saw the video but still you go with Mr.good job

Confused how they have a rating higher than 1 when all reviews are 1 star.

A shocking excuse for a council. Services across the board are sub par and contacting them is a full time job in and of itself.

Council tax miscalculated and abruptly, incorrectly changed. Bins regularly missed. Recycling centre permits not issued despite hundreds of requests and many phone calls. Streets not kept tidy. Trees and shrubbery overgrown and not kept. Proposed permit schemes seemingly only implemented to take more money.

A joke.

they still issue a council tax bill after i notified them moving out, i send email to them about this but never got any reply for 2 months, now they send me sms chasing for the council tax

i remember it tooks 3 months to setup direct debit because their website is rubbish and malfunctioning at the time i move into enfield

Absolutely appauling in all respects.
Phones are a joke, face to face staff are rude and dismissive and the Complaints system is so corrupt.

Disgraceful across the board - minus 10 !!!

Section 38L failing to comply with a sign! Omg we are being robbed

Incompetent staff the department for council tax in Enfield are terrible have been sending 10 different bills and been told to go with a recent one only to my surprise I’m being told I have an outstanding debt from the year before and all this cause they are incompetent and can’t just stick with one bill and be gaslighting people to just stick with a recent bill only for them to stick it on you that you are in arrears so disgusting

I have had to request my council tax bill several times. I am now told that I still owe money from last year but have not had any letters that they claimed has been sent. I have tried calling them so many times. When I finally got through the man hang the phone up on me.
Customer Service is very poor.

My neighbour has committed housing fraud I have informed council over and over a nothing has been done about ,I told the council that he makes out his daughters visit him and stay over night at his two bed Council house,he is a single man in a two bed house which he has moved his dad and another woman in,he does not pay bedroom tax as everyone else has to,I think it is disgraceful as a family could be living there instead,I don't know how he getting away with this.

Road diversion given to one network from September to 10/10/2023
Noise pollution is unbearable
We have had sleepless nights
With cars hooting large lorry trucks and and all the buses being diverted
I am becoming ill and very stress
Please note no notice was given to the residents 🤬😡😡😡😡😡

Can you pick up the phone, when customers are calling or answer the emails please. When you need to collect money without any explanation you send court letter to the people. When is your mistake even you not pick up the phone.

Worse council I have live, I bought my flat 6 years ago, 3 years ago they brought 2 neighbour with mental healt issues, One lives above me the other one next to me,

I t has been a nightmare since then, they are violent aggressive, shouting crying, one of them broke all the communal windows 4 times! And now he burnt his netting proteccion in his balcony. Last Christmas, he flooded the whole building, and now he is being threatened, saying that he wants to set the building on fire

This has been reported to the police and council for 3 years emails, calls and the same answer all the time

One person from the council told me to find somewhere if I could to not stress out, another one told me to have faith, like they are having a laugh

I had to sleep at work,friends and hotel, because I am scared everyday to be I'm my own house or come back from work.

This people don't really care.

A part of that the area where I live is completely abandoned, a mess, the roads the streets are very bad alwsys dirty and rubbish everywhere very dirty area. My building is isln so bad conditions that when you enter it looks like needs a renovation, and they are charging me £10000 for works they did when all the time everything is broken, and 300 pound of service charge! You expect the building to be in good conditions for this money

They are very quick to ask for money but then you don't see results.

I live before in another areas in London l, this one the worse one and the council horrible service and horrible system.

Very rude customer service when you contact the Enfield Council. Maybe provide them with some additional training on customer service skills.

Worst council bourough ever! The streets are crawling with prostitutes and drug users at night and early hours of morning for many years now, this council still hasnt tackled the problem but they always tackle the problem of giving PCN notices and towing cars, yellow lines everywhere over crowded i cant even find parking near my house.
I was out of employment for 3months and filled out form for help with my housing n tax benefit and its 3 months iv had no response so caused me to go in arreas with rent n tax, enfield council deserves not even a 1 star rating.
Terribly run borough, should be ashamed of themselves