Newbie and Me Baby Store Reviews 

I purchased from the Telford Store in July 2025. I was then informed that my order wouldn't be with me until 1st October at the latest.
I then received a call in September to say, the Telford store was going to be closing immediately and i could pick my order up from Crewe or Birmingham. I said this was not acceptable and they agreed to ship my order directly to me.
I have tried to contact via email and telephone a number of times now to be told they can't provide an update on my order even though it is now two weeks after the date it was supposed to be.
My husband has then called today to be told it will "probably be another two weeks or so" because they're busy. Nobody has made any attempt to contact me and inform me of this, when i have emailed asking to cancel the order they have completely ignored this. I would not recommend at all. We are over £1500 down, with no goods and a baby due imminently. The communication has been terrible, or non existent and the customer service matches. I would advise to go to a more reputable store for your Travel Systems and prams, as this has put a real dampener and stress on what should be a happy time.

I purchased a travel stroller set from this retailer, but the experience was disappointing. The pre-purchase service was much better than the post-purchase service, so don’t be fooled.

They promised the stroller would be ready by the start of September, but it was delayed multiple times. They didn’t update us at all, so we had to chase them down daily for updates, which they couldn’t provide.

I also don’t understand their refund policy. You only get seven days from the date of purchase? So, if you don’t even receive the item, you can’t dispute anything after it arrives. It doesn’t make sense at all.

I will give credit to the young blonde girl who dealt with the handover. She was helpful.

NO STARS – AVOID AT ALL COSTS!

Ickle Bubba Leeds is without a doubt the worst shopping experience I’ve ever had. The customer service is absolutely shocking. From start to finish, I was given conflicting information, constant excuses, and zero accountability regarding the delivery of my pram.

The manager, A, should be ashamed of the way he speaks to customers. The way he spoke to me, a 6-month-pregnant woman, was disgusting — rude, dismissive, and completely lacking compassion. I left the store in tears. No one should be treated like that, especially by someone representing a supposedly reputable brand.

To make things even worse, staff in the store quietly told me they wouldn’t buy from here either because of how poorly it’s run. That says everything you need to know.

Their return policy is a complete scam — only 7 days after purchase to return or refund, even when the product hasn’t even been received. How they can justify this is beyond me.

This company is a total disgrace. I genuinely can’t believe they’re still operating with service this appalling. Do yourself a favour and stay far, far away from Ickle Bubba Leeds — and especially from a manager like Ammeer.

Don’t trust the reviews. They make you do a 5 star review in store for hope you will win your full travel system - once they have your money they do not care at all!

Placed an order for a travel stroller and footmuff, totalling over £450. The stroller was delivered to the wrong address! The said they "made an error when creating the shipping label". I had to go retrieve the stroller myself (from the wrong address) AFTER we came back from holiday, and the box had been opened!

2 weeks after placing the order, no update on the footmuff. Contacted them only to be told its out of stock until November! Went on their website, it still said "in stock".

We visited Newbie and Me Baby Store in Shirley Sunday 5th October. We were greeted and let into the store by a friendly member of staff who identified the reason for our visit and then advised us accordingly. The store is set out well and the merchandise displayed positively. David assisted us and answered all our questions in a professional but friendly manner. We were impressed by his product knowledge and helpfulness. Without feeling pressured we placed our order. Thank you David for a great experience

I ordered a bassinet for over £200 from Newbie and Me for a pram purchased from another retailer. I placed the order several weeks ago and have heard nothing since. I have tried to call but their phone line says that the online team is not currently taking calls. I have not had a reply to my email. I'm now concerned that my baby's due date is fast approaching and we do not have the bassinet for the pram, nor any idea when it will arrive. The item is currently showing on their website as unavailable until November. I have requested a cancellation and refund so I can order from elsewhere.

UPDATE: I am grateful to Newbie and Me for issuing a refund on my order at my request. I think it is appropriate to leave this review up though to warn others that their delivery dates are very much just estimates and there is no guarantee that they will have the product you have purchased in stock, even if it is showing as in stock, nor be able to deliver it to you within the timeframe.

Ordered Cossato iso fix fitting for my car on Monday 29 September at roughly 9.30 am - it was delivered on Tuesday 30th September via courier. Fantastic service from Newbie & Me. Also the price was amazing too. It was on special with yourselves at 75 quid and that included the postage. Everywhere else are selling for 149 quid. Will definitely be looking on your web site for further purchases. Thank You.

Visited the Leeds store on Monday after making an apt online. Caitlin was so helpful giving us lots of useful information in helping us choose the right pram/pushchair option.
Lots of choice.
We are delighted with our purchase and want to thank Caitlin for all her help. Great customer service thank you Caitlin.

Poor service was told would get items within around 4 weeks then when about to order in store advised 7 plus week wait time for delivery. website said 5-7 days. Telford store is now showing as permanently closed on Google. Shop info disappeared from website and I am still waiting for my order that was due 20th September.

Served by emily @ the leeds store. Lovely & helpful :)

We visited the Solihull store today and we knew what we wanted to go for but we got some great advice from the staff. Stoh and Laura really make the store what it is, they really care about their jobs and the customers coming through the door. Not pushy but knowledgeable and relatable! I will recommend the store to anyone as they have a lot of choice and worth the travel to visit.

I have visited the Telford store a few time in preparation of our 2 children every single time we have been in it was a lovely visit. Staff are warm and welcoming. They spend time with you to talk through anything about products and can answer any questions. There’s no pressure when shopping or browsing to buy anything. Always very friendly.

I have done an order online recently, the carrier I purchased ended up being out of stock after a couple of emails the issue was resolved and I just chose a different colour. Aneesha was so helpful and efficient at resolving the issue.

We were having some trouble with the delivery time frame of our Pram bundle, it had been pushed back and that meant it wouldn’t be delivered in time. I emailed & spoke to Aneesha who by some miracle has managed to get our whole bundle delivered ahead of our time frame today. We are so grateful for her for what she did to make this happen, it has taken that little extra bit of stress away & now our minds are at ease! Thank you so much Aneesha!

STAY WELL AWAY FROM THIS STORE AND READ OTHER 1 STAR REVIEWS

In store - theyre helpful. But its all a contract, most staff just stood around anyway. They'll sell you, make you sign the invoice with a "estimated delivery date" but reassure you that the item will be delivered before then. They take payment without telling you the terms of the sale - basically you have 7 days from the date of purchase to request a refund if youre not happy with the product, however, you won't receive the item in this time (or at all) but they say you cant have a refund due to the T's & C's.

Use this store to have a look and trial items, but order elsewhere. The item we ordered was actually cheaper with the brands direct website and would've arrived within 3-5 days with 28 days return policy if unused. These guys took payment 7th Sept, and are now unable to give me a delivery date or update me on the order. Ive requested a refund and they said theyre rejecting it as I've gone beyond 7 days from purchase.

Shambles of a customer service

Spoke to Becky re travel prams. Really great service and just ordered the Kinderkraft nubi 2 as a result 👏

Poor customer service. They do not replace or refund for faulty products

Think this is amazing place to pick up baby items. The staff are friendly and don't apply pressure for a sale. But simply outline all the pros and cons. Each staff member have excellent knowledge of all the items. Was extremely happy with David today who helped by the next car seat. Highly recommend a visit.

Review for customer service only;

I want to acknowledge the outstanding customer service Aneesha has provided throughout this process. Despite the numerous issues—which were through no fault of her own—she has handled everything with professionalism, patience, and efficiency. Her support has made an otherwise difficult situation far more manageable, and I sincerely appreciate her efforts.

19/09/25 Updated after complaint received and responded to;

After the complaint was raised, Newbie & Me contacted me a week later to state they had been working with Babystyle to understand what had happened regarding my order; after investigation it showed that the Chassis problem was a Newbie & Me warehouse problem which was not picked up on for some reason. I was offered a partial refund for the inconvenience which i gratefully accepted and with that being said I agreed to update my review to reflect the honesty of my experience.

Overall the pram itself is of beautiful quality; I never did receive the car seat I had ordered within the bundle but a replacement close to colour which was helpful. And I was also missing the rain covers however this was easily fixed by me ordering a universal one from Amazon. Moving forward I would recommend a Babystyle pram, however would advise those ordering from 3rd parties to check it is in stock before ordering to avoid disappointment. I appreciate Babystyle working with Newbie & Me to fix the issues I have raised with my experience with them.

Reason for Complaint;

To give context on the need for customer service, i had to raise a complaint VIA Newbie & Me Customer Service when my pram bundle from Babystyle was not reaching the expected delivery timeframe. I wrote a complaint to Aneesha to provide to Babystyle regarding the repeated lack of clarity and misrepresentation of their products. In my view, the product has effectively been mis-sold:

- The original colour I ordered was described as “discontinued,” yet it is still being advertised as available.
- The base that was advertised has since been described as “unavailable” or “difficult to obtain.” (Update; after investigation it showed Newbie & Me Warehouse had made the mistake with the Chassis)
- The car seat part of the bundle was never actually shipped and I was told a week later it was “out of stock”. (Update; I did received a replacement car seat which was close to the colour of my bundle, but not an exact match)

We popped down to trial the Silvercross Cove, and carseat in person ahead of us buying online. They had a fabulous track with multiple terrain to test the pram on and after chatting to Amir and him really taking the time to explain his recommendations (from his experience with 5 kids!) and also understanding as first time parents the practicalities rather than just what the internet leads you to believe! We settled on a bundle priced far better than online and bought it all there and then.
Could not recommend more, Thank you!

We visited the Birmingham store and had an amazing experience. It was great to be able to try out the different prams, and staff were helpful and knowledgeable without being overbearing at all. Absolutely recommend!