New Cavendish Jewellers Reviews 

67
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, reviewers overwhelmingly had a great experience with this company. Many loyal customers frequently mention that the staff are exceptionally helpful, professional, and knowledgeable during every single visit to the store. People deeply appreciate the warm, welcoming atmosphere and the thoughtful personalized guidance provided when selecting special items. Reviewers also express strong satisfaction with the remarkably high quality of jewelry repairs and watch resizing services. Shoppers note that the wonderful selection of traditional and modern pieces makes finding the ideal gift effortless. Many consumers plan to return for future purchases because of the consistently reliable, efficient, and friendly process.

What people talk about most

Staff

People report positive experiences with staff, highlighting their welcoming, professional, and honest... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional support for both... See more

Product

Clients share positive opinions on product quality, highlighting great prices and items arriving immaculate... See more

User experience

Customers had positive experiences with user experience, highlighting a welcoming, luxurious, and polished... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the repair work on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed the batteries changed in two vintage watches. The team at New Cavendish Jewellers could not have been more helpful, finding the best and most cost effective way to get the watches running ag... See more

Rated 5 out of 5 stars

Delighted with the service received. I was emailed with updates every step of the way and delivery was next day. Item immaculate and beautifully wrapped. Actually the only jeweller I could find who ha... See more

Company replied

Rated 5 out of 5 stars

Repaired a couple of gold chins and heirloom bracelets beautifully - never seen them so clean either which was an added bonus. Lovely friendly and helpful service - I highly recommend this shop and lo... See more

Rated 5 out of 5 stars

Had a stone reset, they did a fantastic job, explained exactly what was involved, took the time to hide a small chip so the ring looks better than when it came in. Friendly, professional and knowledge... See more


Company details

  1. Jewelry Store

Written by the company

Established in 1982, New Cavendish Jewellers has become one of London’s destination Boutique’s for luxury Watches & exquisitely curated fine Jewellery. Independent and family owned to this day, we are proud to offer a range of beautiful items all under one roof. Official agents for Breguet, Cartier, IWC, Jaeger-LeCoultre, Officine Panerai, NOMOS Glashutte and Tissot. Alongside our prestigious watches, we offer an extensive range of luxury Jewellery using stones as wide ranging as Rubies to Amethysts. A fully rounded Jeweller, we offer a full repair service from watch batteries on site to full Jewellery restorations in our dedicated workshop - discover more in-store and online.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

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4.8

All reviews

(67)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used New Cavendish Jewellers on…

I have used New Cavendish Jewellers on several occasions over the past 25yrs fir repairs and adjustments They’ve helped redesigning various pieces and always provided great courteous efficient service Thank you

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

New Cavendish Jewellers provide an…

New Cavendish Jewellers provide an amazing service. I have been going there for years and constantly recommend them to friends. A trustworthy and friendly service at reasonable prices. Highly recommend

August 18, 2025
Unprompted review
New Cavendish Jewellers logo

Reply from New Cavendish Jewellers

Thank you for your kind words, we look forward to seeing you again for many years to come!

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