NewDay Reviews 11,312

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,187 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent service and positive user experience, finding the application process straightforward and the tools provided helpful for credit management. Many appreciate the ability to set up installment plans and the regular credit limit increases for responsible payments. However, some people were dissatisfied with aspects of payment and customer service. There were mentions of unexpected changes to statement dates and issues with how payments were allocated to different plans. Additionally, a few customers reported difficulties with resolving disputes and concerns about the responsiveness and effectiveness of customer support in certain situations.

What people talk about most

Payment

Consumers find payment processes to be ambiguous, with many reporting issues after a system switch. Some... See more

Service

People report positive experiences with service. Many customers praise the excellent service, finding the app... See more

Customer service

Customers consistently note ambiguous experiences with customer service. While some reviewers praise helpful,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app easy to install, use,... See more

Product

Users describe positive interactions with the product. Many customers consider it one of the best cards they... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall, this is a strong credit card with generous credit limits, which makes it very useful for managing larger purchases and maintaining flexibility. However, the APR is on the higher side compared... See more

Company replied

Rated 4 out of 5 stars

I have found Aqua very helpful in guiding me towards better credit management. The rating calculator helps me clarify how small changes can make great changes for my personal credit rating. What I d... See more

Company replied

Rated 5 out of 5 stars

Excellent card and services very handy and app easy too use. Interest rates high however you can pay amounts you wish. Before date due .Excellent highly recommended.

Company replied

Rated 5 out of 5 stars

I love my Aqua Credit Card. It's pain free to apply and the customer service is faultless. I particularly like the fact that they don't just keep upping your credit limit, which can be tempting for so... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.


Contact info

4.2

Great

TrustScore 4 out of 5

11K reviews

5-star
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Asks customers to review

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So easy to use and the application was…

So easy to use and the application was easy to navigate. Always kept updated. Payments are easy made and personally I have no complaints

April 9, 2026
NewDay logo

Reply from NewDay

Hi Mrs Mcneilly,

Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊

Best,

Stephanie.

Rated 5 out of 5 stars

Excellent

I am glad with this card

April 9, 2026
NewDay logo

Reply from NewDay

Hi Zuleika, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Rated 1 out of 5 stars

Can't get into my account don't have a…

Can't get into my account don't have a card

April 9, 2026
NewDay logo

Reply from NewDay

Hi Joe, you can activate your card via your Online Account Manager, or you can activate it via your app. If you experience any issues in doing so, please call us on 0333 220 2532 and we'll be able to assist. Best, Elan

Rated 5 out of 5 stars

Very good company

Very good company, very accommodating, good Apr rates and easy to put money back onto card

April 9, 2026
NewDay logo

Reply from NewDay

Hi Terry, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Rated 5 out of 5 stars

100% positive

100% positive

April 9, 2026
NewDay logo

Reply from NewDay

Hi Simon, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Rated 5 out of 5 stars
NewDay logo

Reply from NewDay

Hi Saiqa, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Rated 5 out of 5 stars

MARBLE CARD THE BEST AND SUITABLE CARD I HAVE EVER USED?

Marble card has been so much beneficial for me. It’s there for me when I need to use it? Marble has given me so much and many ways of using it? I am very grateful for the marble card without having it, I don’t know how I would have done? Thank you so very much. 🙏🏾😍

April 9, 2026
NewDay logo

Reply from NewDay

Hi Lucinda, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Rated 5 out of 5 stars

Really good app and easy to use

Really good app and easy to use. Been with Aqua credit card for more than 5 years now . Would highly recommend based on my experiences.

April 9, 2026
NewDay logo

Reply from NewDay

Hi Edward, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan

Rated 5 out of 5 stars

You helped me out when most needed

You helped me out when most needed. so thank you and keep up the good work

April 9, 2026
NewDay logo

Reply from NewDay

Hi Daniel, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan

Rated 5 out of 5 stars

Very helpful

Very helpful, transparent costing, easy to use app.
Great service

April 9, 2026
NewDay logo

Reply from NewDay

Hi Graham, thank you for taking the time to leave us a kind review, we appreciate it! 😊 Thanks, Michelle.

Rated 5 out of 5 stars

Aqua are an amazing team I would…

Aqua are an amazing team I would recommend them to anyone thay keep you well informed about your account and you can build your credit score to.

April 9, 2026
NewDay logo

Reply from NewDay

Hi John, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.

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