New England Design Reviews 

118
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The staff were brilliant, from explaining the different qualities of fabrics and the foam fillings to the pricing. My two seater and large footstool look like new after reupholstery! Collection of... See more

Rated 5 out of 5 stars

Beautiful footstool which is clearly teally well made with quality materials. Customer service has been wonderful as needed it to arrive earlier than stated (for a birthday present). The company went... See more

Rated 5 out of 5 stars

Wow. We wanted one of their other fabrics on footstool we wanted. Customer Service was extremely helpful. Sample material was sent out and we placed our order. They've just turned up really quickly &... See more

Rated 5 out of 5 stars

I bought a footstool and cushion covers which I am so delighted with. I discussed the options available on the phone and was sent samples to help me choose. My order arrived within a couple of weeks a... See more

Company details

  1. Furniture Maker

Written by the company

We've been crafting sofas handmade by us since 1985 and specialise in upholstery on sofas, chairs, dining seats etc. Offering full recovers, loose covers, cushion covers & new inners. Available in Fabric or leather with 1000s to choose from.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

118 reviews

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No recent history of asking for reviews

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4.7

All reviews

(118)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and product

I asked the company if they could do a footstool in a colour they didn’t offer. Within 2 days I had several fabric samples sent to me - one was perfect. 3 days later I had the footstool delivered. Amazing!

March 13, 2023
Rated 5 out of 5 stars

Quality product at a competitive price.

I have just purchased my second footstool, and once again the quality and finish is beautiful, and the colour is exactly what I wanted to match a piece of furniture I already have. The service was excellent, with delivery in just a few days, and competitive pricing and the added bonus of free delivery for this item. Thank you once again. I am so glad I returned to you.

February 21, 2023
Rated 5 out of 5 stars

Brilliant Service

Great response to my initial enquiry and good communication throughout. Speedy delivery and the product purchased is excellent quality,

February 8, 2023
Rated 5 out of 5 stars

Well made product & excellent service

Bought a footstool as a Christmas present & was so impressed with how well made it was I bought one for myself! Excellent customer service too. Ordered Sunday and was delivered Tuesday with a nice touch with a handwritten note and a lovely biscuit to have later with my cup of tea and feet up. Would definitely recommend this company, I love attention to detail & good service. Thank you.

February 6, 2023
Rated 5 out of 5 stars

I stumbled across New England Design…

I stumbled across New England Design via Google when searching for a footstool.

As with all unknown companies I go straight to Trustpilot to check out their reputation.

There was a good choice of designs available and nicely presented on the website (despite a few spelling errors!)

It was easy to order and my footstool was despatched really quickly.

Unfortunately the UPS delivery was not great. They didn't deliver to my address as agreed and I ended up having to collect the package.

December 21, 2022
Rated 5 out of 5 stars

So Pleased

I went to New England to have 2 chairs reupholstered, they have turned out beautifully.
Whilst there, I saw this absolutely lovely curtain material, and decided to indulge in a made to measure pair of curtains. These look absolutely stunning.
This will certainly not be my last visit.

November 9, 2022
Rated 5 out of 5 stars

happy customer

really nice stool and just what we needed - most stools are not wide enough for footstools and we had a lovely note with the stool which made us feel connected to the family business

November 28, 2022

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