Had issues with a home test, the service desk email replied to myself fo fast the issue has been resolved in under 24 hours! Dealt with mark so Thankyou!
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Found first test difficult but retested after washing hands in hot water and hanging hands down for a few mins. The lancet only does a small prick and it doesn't hurt. Quick result, very easy to read.... See more
Company replied
I've updated this review to 5 stars. I had originally thought the pack was missing an essential item but have only recently discovered that it had fallen out of the pack on opening and disappeared und... See more
Company replied
I wanted a second opinion on my HbA1c score from the NHS, as there is some controversy over the accuracy of particular analysers. There's quite a lot to take in with the instructions for this blood... See more
Company replied
Company details
Written by the company
With over 100 million tests sold worldwide, Newfoundland Diagnostics is a market-leading provider of medical devices and diagnostic tests, predominantly self-use/at-home lateral flow test kits. We aim to make high quality healthcare products more affordable and accessible to everyone, offering tests for a wide range of illnesses and diseases, including cancer markers, fertility checks, and blood tests for intolerances and deficiencies. Fast results that are clearly and easily interpreted facilitate accurate and early diagnoses, allowing people to seek medical advice and treatment sooner than they otherwise may have done.
Contact info
London, United Kingdom
- tel:+44 (0)7935 577 464
- info@newfoundland.io
- newfoundland.io
4.4
Excellent
75 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rubbish iron deficiency test
Rubbish iron deficiency test. Both lancets were defective.
May 8, 2025
Unprompted review
Brilliant idea
Brilliant idea, the test came back with a result within 5 minutes, the instructions are clear and takes a small number of minutes to do, saved me alot of worry
January 15, 2025
Unprompted review
Reply from Newfoundland
Thank you, Tricia! We're delighted the test provided fast, clear results and helped ease your mind quickly. It's fantastic to hear our instructions made everything straightforward for you. We appreciate your feedback!
Best wishes,
The Newfoundland Team
100 percent recommend
So great! Was incredibly convenient and reliable!
January 14, 2025
Unprompted review
Reply from Newfoundland
Thanks, Courtney! We're thrilled you found our tests convenient and reliable. Your recommendation means a lot to us—we look forward to helping you again!
Best wishes,
The Newfoundland Team
Very impressed
Bought several tests, wasn’t sure what to expect as I hadn’t used a self test kit before. These are fantastic, convenient, quick and just really very helpful. I had a small problem working the lancet on the first kit, contacted Customer Service, they got back to me practically straight away and were really really helpful. Sorted the issue out no problem (it was me not the kit.) Couldn’t have had a better experience. Very very impressed and will definitely use more of their kits in the future
January 13, 2025
Unprompted review
Reply from Newfoundland
Thanks so much, Lucy! We're delighted to hear you found our kits convenient, quick, and helpful, especially as it was your first time using a self-test. It's great to know our customer service team resolved your query promptly. Your feedback really makes our day, and we look forward to supporting you again in the future!
Best wishes,
The Newfoundland Team
Great company and products
Great company and products - I found the test easy to use and the service from the company was great thank you
January 14, 2025
Unprompted review
Reply from Newfoundland
Thank you, Elise! We're thrilled you found the test easy to use and enjoyed our service. Your kind words mean a lot to our team. We look forward to helping you again in the future!
Best wishes,
The Newfoundland Team
Great products
Wow easy to use and very quick result thank you for these test you produce and their efficiency.
January 11, 2025
Unprompted review
Reply from Newfoundland
Thank you for your fantastic feedback! We're delighted you found our tests easy to use and appreciated the speedy results—that’s exactly what we strive for at Newfoundland Diagnostics. Your positive experience motivates us to continue providing efficient and user-friendly diagnostics. Thanks again for choosing us!
Best wishes,
The Newfoundland Team
My third purchase - quick results when I need them.
This is my third purchase from Newfoundland. I have found these tests so helpful to give me a quick result when i've wanted to get an answer quickly about my health. I haven't had to wait for a doctors appointment or results to be sent off which has saved me so much time.
I used the Strep A tests for my children before we went away as I was worried they may have needed antibiotics which would have been really difficult when we were travelling. Luckily I was able to take the test and let my GP know and they administered antibiotics over the phone so we were able to travel without them being contagious and feeling better which meant the holiday wasn't ruined! Thank you!!
January 1, 2025
Unprompted review
Reply from Newfoundland
Hi Alice,
Thank you for sharing your experience! It’s fantastic to hear that our tests have been such a convenient and time-saving solution for you and your family. We’re especially glad to know that our Strep A tests helped you manage your children’s health before your trip, allowing you to travel with peace of mind and enjoy your holiday.
We truly appreciate your continued trust in us, and we’re here anytime you need quick answers about your health :)
Fab!!!!
I had a private health check and the doctor suggested I did various blood tests to follow up for my tiredness. They included Thyroid and Vitamin D and these would have cost me hundreds of pounds through them. For about £15 I was able to get both done with the Newfound Tests and had immediate results. Was such a cost and time saver. Thank you!! I’ll absolutely be reusing for quick checks in future. 👏
January 14, 2025
Unprompted review
Reply from Newfoundland
Hi Gracie,
Thank you for your kind words! We’re so glad we could help you save time and money while getting the tests you needed. It’s great to know you found our service useful, and we’ll be here whenever you need us again.
Wishing you the best,
Newfoundland Team
Impossible to get any blood into the…
Impossible to get any blood into the capillary for Cholesterol test. A waste of money. Use Superdrug's own. Much easier. Very disappointed.
January 5, 2025
Unprompted review
Reply from Newfoundland
HI Hazel
Thank you for sharing your feedback. I’m so sorry to hear the test didn’t meet your expectations—we’d love the chance to make things right and ensure a better experience for you.
We’d be happy to provide a replacement or refund, and if you’re open to it, we can also offer some guidance to make the process easier. Please don’t hesitate to get in touch with us at info@newfoundland.io, and we’ll sort this out for you straight away.
Your feedback is invaluable in helping us improve
Highly recommend!!!
Highly recommend, such an easy and painless test without the hassle of leaving your home.
November 2, 2024
Unprompted review
Reply from Newfoundland
Thanks Fraser! We really appreciate your review and glad you were pleased with the kits and the experience!
10/10
Highly recommend and was very easy to use. A great range of different tests and pain free!
November 3, 2024
Unprompted review
Reply from Newfoundland
Thanks for the great feedback Grace!
Really easy to use and really good…
Really easy to use and really good idea. Would highly recommend.
November 5, 2024
Unprompted review
Reply from Newfoundland
Hi MF, thanks very much for the review, really pleased we could help!
Both Lancets won’t work after twisting…
Both Lancets won’t work after twisting carefully off. Like another reviewer this couldn’t be done. Waste of money.
November 5, 2024
Unprompted review
Reply from Newfoundland
Hi Julia, Sorry to hear you had difficulty with the lancet. We have helpful how-to videos on our app and youtube page: https://www.youtube.com/watch?app=desktop&v=Lr8N4Bu_a-o
Its a twist and release motion rather than pull. Please reach out to us on info@newfoundland.io and we will supply you with a replacement kit
Got my vit D test
Got my vit D test - can't open the lancet case! tried every which way and the cap won't budge. Imagine there is a secret to this part of the kit, or is it faulty,
Can you help
October 29, 2024
Unprompted review
Reply from Newfoundland
Hi Jean, Hope you are well! Sorry to hear you had difficulty with the lancet. We have helpful how-to videos on our app and youtube page: https://www.youtube.com/watch?app=desktop&v=Lr8N4Bu_a-o
Its a twist and release motion rather than pull. We also have a second lancet in each kit incase there are any issues. Please reach out to us on info@newfoundland.io if you are still struggling and the team will be able to assist.
Great little kit
Happy with the test kit and the help from customer service when I was a little unsure about it they helped within 15 mins great kit designed to give you piece of mind
October 7, 2024
Unprompted review
Reply from Newfoundland
Hi David, thank you so much for this review, it is really appreciated - we pride ourselves on our customer service and listing to feedback :)
Allergy Test
My first Allergy test didn't work. I emailed customer service with photos and they told me that it appeared I got blood in the wrong place. They did however send me a new test and it worked perfectly. Pleased with the result. The test is very simple to use, just be careful with the blood deposit tube. Great customer service!
October 3, 2024
Unprompted review
Reply from Newfoundland
Hi Adrienne, thank you very much for this review, I am really pleased we could help :)
Order never received
It’s been 6 days and I have not received my order or any dispatch notifications, despite emailing customer support. Please help!
September 21, 2024
Unprompted review
Reply from Newfoundland
Hi Hollie, I am really sorry to hear you had a delay in your order. I have checked with our customer care team and believe all was resolved after your email? Apologies for any inconvenience caused. Please let us know if theres anything we can do further to assist, thanks
I just purchased the vitamin d and the…
I just purchased the vitamin d and the iron deficiency test as I have previously had low levels, I found the lancet very hard to get the cap off and had to use force which then left the stick poking out and now cannot use as the spring mechanism don't work, had to throw away so complete waste of money
September 20, 2024
Unprompted review
Reply from Newfoundland
Hi Heidi, I am really sorry to hear you had trouble with the lancet, for future reference we have a helpful how-to video on our website & youtube. I have put a request in for your info and we will be happy to send you replacement kits :)
Inconclusive
Unfortunately my test was inconclusive and did not give me a clear answer despite following the instructions provided. Great idea and would have been really helpful & convenient if there was a clear result.
September 14, 2024
Unprompted review
Reply from Newfoundland
Hi Victoria, I am really sorry to hear you had difficulty with the kit, I have put a request in for your information and would be happy to send you a replacement kit. Please reach out to us if you have anymore questions/require any more support
Really easy to use the test which gives…
Really easy to use the test which gives results in minutes, clear instructions and very accurate.
July 25, 2024
Unprompted review
Reply from Newfoundland
Dear Customer,
Thank you for the positve review, we are pleased we could help :)
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