New Home Solutions Reviews 207

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting specific individuals who went above and beyond. The service provided is frequently described as excellent, with many appreciating the efficiency and smooth process, especially during potentially stressful times. People also commend the outstanding customer service, noting that staff are knowledgeable, communicative, and responsive. However, some customers experienced dissatisfaction with the company's contact and response times. A few people mentioned difficulties in reaching staff, slow responses to inquiries, or a lack of proactive communication, leading to frustration and delays in their processes.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the efficiency and professionalism,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised agents for clear, timely,... See more

Customer communications

Clients share ambiguous opinions on contact. Some reviewers praise specific individuals for being calm,... See more

Response time

Consumers find response times to be ambiguous. While some reviewers praise prompt communication, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great experience with New Home Solutions so far. Gina has been very helpful in the conversations I’ve had with her and explained everything clearly, which has been reassuring. The team has been profes... See more

Rated 5 out of 5 stars

New Home Solutions have been fantastic throughout our sale and purchase. Helen has been an absolute superstar dealing with a long chain that was very problematic she really went the extra mile we... See more

Rated 5 out of 5 stars

This has been the most easiest move for us. New home solutions have taken away all the stress of moving so we could just concentrate on the excitement of it. Our progression manager Helen has been ama... See more

Rated 5 out of 5 stars

Helen Dyson at new home solutions has been absolutely fantastic from start to finish, she has been so efficient and determined from the get go. Helen has been continuously available and handles hersel... See more


Company details

  1. Property Management Company

Written by the company

New Home Solutions specialises in the nationwide sale of residential property by offering a complete and comprehensive Part Exchange and Assisted Move service to UK Housebuilders.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

207 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I had the most smoothes stress free…

I had the most smoothes stress free experience, any changes, i would get an update from Vicky who has been absolutely splendid throughout this whole process. Any enquires i had she would answer them straight away, and return my call back, i had no chasing to do as i was being updated frequently. She was absolutely amazing. Couldn't have asked for anything better. Very pleased with the service i received.

June 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great Communication

Amie at New Homes Solutions was fantastic at communication, checking in every week during the purchase of our property. The long wait paid off and I was happy with the service provided.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

New home purchase

I made the mistake of using another solicitor, however New Home Solutions acted on behalf of the seller, they kept the ball rolling with my solicitors and helped me with questions throughout, if it wasn’t for them I would have had to wait a few more weeks. I will definitely be using the next time I move. 👌🏻

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 experience

Vicky has been absolutely fantastic to work with! Wayyy better at keeping in touch than my own solicitors. As a first time buyer, I found it very helpful and she helped keep my mind at ease. She answered all my questions and made the process so much better! I can’t imagine if I didn’t have her through the process, an absolute gem fr, 10/10 would recommend in an instant ❤️

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Dean Johnson

Dean Johnson
Ledbury Road Blackpool
Helen and her team at new home solutions were excellent throughout the whole process of my purchase .
Excellent communication and patience with everything as my buyers solicitors delayed things.
Overall I can highly recommend new home solutions Helen and her team are brilliant.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great support

What a great experience we have had with New Home Solutions. Vicky, our Sales Progressor, was fantastic. She gave us weekly updates on the progress of our sale and offered us advice and guidance for any questions or queries we had. She always had a positive can do attitude that made what was a very stressful process much easier to digest. I had a lot of questions due to being a first time buyer, and Vicky was very patient with me and gave me the information I required.

Thank you to Vicky and New Home Solutions for making our first time purchase a smooth one!

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Our recent move…

We have recently had the experience of working with new homes solutions and I can honestly say it was a great experience, Amie was absolutely fantastic, I’m the sort of person that likes to be kept updated whether it be a small or big update and Amie did exactly that, she kept us all in the loop with everything, responded to emails and calls promptly and was just pro active with getting us exchanged and completed as soon as we could! Thank you so much Amie!

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout the whole…

Excellent service throughout the whole selling and buying process. House sold at asking within a week. Following the sale, the team kept in touch every step of the way. Calls and emails were always answered within minutes which is really reassuring. Particular thanks to Helen Dyson who was absolutely amazing to work with. Thanks to the whole team. You were all great.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Amie

Full Marks for Amie for her professional help and friendliness in the process of keeping us informed on how our house move was going. Thanks again.

March 30, 2024
Unprompted review
Rated 5 out of 5 stars

Aimee of new home solution's is a true…

Aimee of new home solution's is a true professional she was in constant communication with me from the beginning of me putting in an offer in one of their properties , she is friendly and always available for any advice , she went above and beyond right up to me exchanging contracts . I would defiantly recommend her , Massive Thank you .

March 26, 2024
Unprompted review
Rated 5 out of 5 stars

Amie at New Home Solutions is an…

Amie at New Home Solutions is an amazing member staff. We can’t thank her enough for all her help in getting our sale completed. It was a difficult sale and Amie kept on pushing and without her help I don’t think the sale would have completed. Thank you so much

March 18, 2024
Unprompted review
Rated 1 out of 5 stars

Thank god it’s over

Not sure where to start but from the beginning I found them to be rude and dismissive. We were issued with endless deadline and told if we didn’t meet them the house would be put back on the market, only to be told on the day that we MUST exchange they couldn’t as The sellers new house wasn’t ready. They were rude to my solicitors who are thankful this horrible experience is almost finally over!

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful

Wonderful. All the way through a difficult process Gina and Helen have been our constant care and help. Nothing has been too much trouble. Once we had a buyer Helen has been amazing, and consistent and has given her all to get our sale through. It was never an issue contacting her even though I was doing it daily, our sale was her priority. I would not hesitate to recommend New Home Solutions.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Superb service with Vicky being the…

Superb service with Vicky being the only one on the ball for whole process. She chased up solicitors, documents, kept me informed and rang me with the news that completion was done 2 days early. Really grateful for the brilliant service and personal support offered. Thank you 🙏

December 20, 2023
Unprompted review

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