New Home Solutions Reviews 207

I'd like to thank Helen at New Home Solutions, she is a true professional. Moving house the week before Christmas is stressful, but Helen was on hand every step of the process! Thank you for a great service, I love my new home.

Excellent from start to finish, delivered on everything they said they would do. Everyone who I had the pleasure of contacting at New Home Solutions were helpful, polite and knowledgeable. This is what all estate agents should be. They put us in touch with possibly the best conveyancing solicitor I've ever used! Also a big thank you to Gina Brookes she was in touch and updating us for everything!Fantastic agents would use again and highly recommended.

I don't understand how Helen Dyson managed to keep it all together during what was quite a stressful and confusing move. She did an excellent job and I genuinely felt like she knew what was going on and was driving everything forward. Not sure the same can be said for our's or the seller's solicitors...

Absolutely amazing experience I delt with Chantelle, Sarah and Samantha and I couldn't ask for a better team they made my whole experience so easy and smooth compared to other companies I've used

I've had some terrible buying/selling experiences in my life, but this was not one of them! New Home Solutions made the whole process easy & were always efficient and timely whilst maintaining the personal and supportive element. Thank you to Helen in particular, and Gina as well for all your help, and I would recommend NHS without hesitation.

Wouldn't hesitate to recommend using New Homes Solutions. Communication has been excellent, especially dealing with Helen Dyson - she is an asset to the company. When things were getting a bit stressful she was always very calming, reassuring and positive.

Very professional service. Our house was marketed and sold very quickly. Natasha and Sarah are lovely people who do their very best for the customer.

We have so far had a great experience with New Home Solutions. We are buying a new property and our builder appointed New Home Solutions to market our home. Within hours of our house going on to the market we had viewers and by the weekend we had over 18 viewers and received 10 offers. Our house sale has now begun progressing. The team at New homes have all been very helpful and have delivered excellent service.

I’d give 10 stars if I could! We were in the middle of a chain and Vicky from hew homes Soloutions was our vendors estate agent. Vicky was exceptionally amazing!! She was there to give us reassurance and advice when we were struggling with our estate agents. I don’t think we would have got through the process without Vicky! If we were to ever move again, I would be seeking out Vicky to sell for us! 😄

Purchased a new property through this company and I couldn't recommend them highly enough. Helen was absolutely fantastic to work with! Her communication was clear, prompt and reliable throughout the entire process. She was incredibly supportive, always going above and beyond to make sure everything went smoothly. Helen sticks to her word and gets things done efficiently, making the experience with New Home Solutions as stress-free as possible. Highly recommend her to anyone looking for a dedicated and trustworthy estate agent!

Vicky at this company is very rude had a property offer accepted. The property was not going to be ready till end of the year. I waited for a few weeks before instructed a solicitor due to how much time i had. All of sudden vicky rings me if your mortgage application is not sorted in 24 hours your property is on going back on the market. I was like no warning at all. She was very rude the way she come across. After that i mangaed to get the broker to sort it out. Then after the property was completed she told me someone will be there to give you the keys at half 1 i went there only to ring me to tell my the keys are not here yet and and i am wating outside in the cold.
Vicky deserves the sack the way she treated me.

Myself & my partner are first time buyers with no experience of the housing market. Helen from NHS made the whole experience easy for us, explaining everything in detail, keeping us updated & sorting things out for us in a matter of weeks. We have had the most stress free experience whilst purchasing our first home! After hearing all the horror stories of house buying we were initially nervous but Helen has made the whole process relaxing and stress free. Would definitely recommend. Thanks Helen!

Honestly, had a great experience with New Home Solutions during my house sale and new build purchase that I had to share. They were spot-on with their market knowledge and gave me a totally fair valuation of my property - none of that lowballing nonsense that I kind of expected from the builder.

New homes communication was brilliant though. They always kept in the loop with calls, texts, and emails. Never had to chase them once. Quite the other way round, lol.

They were basically the muscle of my home move, dealing with all the different parties (builders, solicitors, other agents where my house was listed) and actually getting things done.

What really blew me away was how they went the extra mile. When things got weird, they jumped right in to sort it out, even when it wasn't technically their job. They didn't just do their bit and disappear - they made sure the whole process kept moving.
If you're moving house, especially to a new build, these guys are absolute gems. They make what could be a proper headache into something totally manageable. Perfect service for a house move part exchange scheme.

Absolutely terrible company. AVOID.

Had a viewing for a property no one turned up , waited for a call back for 1hour to see what was going on. I drove 1 hour to view this property for them to tell me it had been sold. No calls, no texts, no emails. How can you call yourselves a good company and expect good feedback if you do this to customers. Will not be returning.

I would just like to say from booking my valuations all the way through to selling my property it’s been a wonderful experience, great service highly recommended Thank you New Home Solutions for helping me with my property sale so I could purchase my new build property.

Anne

We found the process really easy and the communication from all staff was amazing would highly recommend.

Recently listed and sold my house through this company. Can say overall 5* experience throughout the entire process from start to finish. Always kept up to date on progress of the sale. Have already recommended to friends!

I would highly recommend this business to progress the sale of your home, outstanding support , communicated every step of the way. And chased between buyers, estate agents and solicitors . You can be assured you are in safe professional hands with them. SOLD
Thank you so much Helen

Absolutely dreadful company. Firstly having to use them through Story to part exchange our house. They sent a photographer round to take pictures and send them to their valuation department who had never stepped foot in my town let alone my house. Valuing it at £185k. Two estate agents locally valued it at £240k so an absolute farce. Second dealing with them came this week as we booked and attended a viewing of a local property that they are selling. No prior information to say that we needed to have an offer on our house. We put in an offer on the property we loved to be phoned up and told it has been declined to due us unable to complete the chain at this moment in time. Once again a waste of time.

Me and my wife part exchanged our property and New Homes acted as the agent. Helen was absolutely amazing and kept us up to date throughout the whole process, she always got back to me when I left messages and went out of her way to help push things forward. Very happy with the service we received.