New Home Solutions Reviews 207

Very prompt, and efficient service in buying my first home through persimmon homes, Tina was very pleasant to deal with, thankyou for a smooth transaction 😁

Recently bought our first house through new home soloutions and have had no issues at all. Very helpful.

New Home Solutions were very efficient and kept us informed of every stage of our moving progress. Georgia a member of the team who looked after us had a very pleasant and friendly telephone manner and answered all our queries and put us at ease.
Overall we would definitely recommend New Home Solutions to those looking to move and looking for an efficient and nonstressful experience.

All great so far!
Karly and everyone else has been lovely

Just wanted to share a huge thank you to Karly Bibby who has been absolutely amazing throughout our first home purchase.

From the moment we put in our offer, she has gone above and beyond to support us. She worked tirelessly over the weekend between myself, my partner, and the vendor to make sure all of our questions were answered quickly and clearly, which really helped put our minds at ease during what is a very stressful process.

When a second offer came in on the property and caused us to panic a little, she kept us fully updated at every single opportunity and reassured us throughout.

Even though she was due to finish on a Sunday evening, she still took the time to personally call us and let us know the fantastic news that our offer had been accepted, something we will never forget. It completely made our day and immediately took away all the stress we were feeling.

She has continued to be brilliant at keeping us updated on the next steps, and we genuinely couldn’t have asked for anyone better to guide us through buying our first home.

Thank you so much again, your support has meant everything to us.

Karly was really wonderful. She really listened how we wanted our dream home, guided us patiently through the process, and made us feel comfortable while we waited. You could tell she was genuinely happy for us, which made the whole experience even more special.

Avoid New Home Solutions like the plague. If you have the misfortune of buying a house through them, good luck. Below are just a few of the issues we encountered during the process of buying our first home.

(1) We opted for the most detailed survey due to the age of the property. The survey highlighted several issues, most of which we expected with an older house and were happy to deal with ourselves. However, two major problems were identified: the house required a full rewire and the roof needed to be completely replaced.

The surveyors advised us to go back to the estate agents and sellers to discuss either a contribution towards the work or a renegotiation of the purchase price. We chose not to request a contribution for the rewiring as we didn’t want to risk losing the house, but we did want to discuss the roof. As the sellers were a construction company (Lagan Homes), we felt they might be able to help in some capacity, even if not financially.

However, when we raised this with New Home Solutions, we were essentially told to ignore the survey and were pressured not to request any contribution at all. We were warned that the sellers would most likely pull out if we raised the issue.

(2) Following the survey, we arranged for a roofer to carry out a second inspection, hoping the issues might not be as serious as first reported. A date and time were agreed for access to the property. However, 10 minutes after the inspection was due to begin, New Home Solutions informed us that they could not locate the keys to the property. The inspection could not go ahead and we lost the £150 survey fee, with no reimbursement or apology.

(3) Eventually we were offered a £2,000 contribution towards the roof (quotes we obtained were just under £10,000). However, this offer came with another deadline, and accepting it would likely have required us to update our mortgage application, which risked missing that deadline. We therefore declined the offer. At this stage we were concerned about losing the house altogether. We had also just found out we were expecting our first baby and wanted the process with New Home Solutions and Lagan Homes to be concluded as quickly as possible.

(4) On our first day in the house we spent four hours clearing rubbish left by the previous occupants. There was rubbish outside the front of the property, the shed was full of chemical waste (multiple tins of paint and varnish), and the bins at the back were overflowing onto the neighbour’s property. Much of what we removed included medical waste, used nappies, and mouldy food. There were also items such as hi-vis jackets, lanyards, and building materials, which suggested the bins may have continued to be used after the previous occupants had moved out.

When we contacted New Home Solutions to ask why the property had been left in this condition, we were initially told that arrangements had been made for the waste to be removed. Nobody ever contacted us or showed up at the property to remove the waste and we were later informed that it was not their responsibility and were directed to take the matter up with the sellers (Lagan Homes).

We’re simply relieved that we will never have to deal with New Home Solutions again and would strongly encourage others to think carefully before using them.

Asked questions and never got any replies.
Property was left VERY dirty despite charging the previous owner a fee to ensure it was left in a presentable condition.

We were introduced to New Home Solutions through Bloor Homes as part of their assisted move scheme.

From the outset everything moved quickly. Photos were arranged promptly, the listing went live without delay and they recommended a realistic selling price which we agreed with and ultimately sold very close to. That gave us confidence we were positioned correctly in the market.

Their availability was also a big plus. Being open late seven days a week made communication much easier around work and family life.

Selling a leasehold property turned out to be far more stressful than expected, mainly due to delays in receiving information from the management agent and limited communication from our solicitor. During this time Helen Dyson was particularly helpful. She kept us updated, regularly chased all parties involved and worked hard to push things towards completion as quickly as possible. Having someone proactively keeping things moving genuinely took some of the pressure off.

Would I recommend using New Home Solutions? Yes I would.

Good Practice. I had a positive experience throughout my property viewing, and purchase process.
Communication was clear and professional.
Thank you to Karly, who kindly asked for my feedback and ensured all my questions were answered and everything was handled smoothly. I would happily recommend this company.

Had an amazing experience in the first couple days putting through an offer and getting the memorandum of sale. Karly is very kind and showed investment into our case:

Ashely Moore worked hard to keep us informed of progress on our house purchase and she was a pleasure to deal with. Thank you

Whole process was seamless to an extent with just a few hiccups.

I can honestly say that home Soloutions were with us every step of the way Ashley.Moore went obove and beyond to push everything through for us ..she is a credit to yr company 👏 definitely recommended her to help with anything thankyou

Helen at New Home Solutions was fantastic. She helped facilitate the sale of our new home very quickly and smoothly and the vendor was equally happy with this. From making an offer to moving in took just over 1 month. Would definitely recommend.

After a stressful couple of days we finally got there with the help of Karly ,taken the time to understand our situation and worked hard to get us through ,we truly appreciate all your efforts and staying later to ensure everything was complete for the purchase of our new home .

Great customer service throughout the purchase of my home.

Rude and nonchalant. You have to call several times to get a call back. I regret buying a home from them.

Helen Dyson was our sales progressor, she was fantastic. Always returned my calls promptly, and did everything within her power to get us exchanged. Am extremely grateful to her and would recommend her to anyone who asked.