New Home Solutions Reviews 207

New Home Solutions have been fantastic throughout our sale and purchase.
Helen has been an absolute superstar dealing with a long chain that was very problematic she really went the extra mile week in, week out, well actually, month in and month out.
Helen went above and beyond to get us through the process to completion.
We really can’t thank her enough!

This has been the most easiest move for us. New home solutions have taken away all the stress of moving so we could just concentrate on the excitement of it. Our progression manager Helen has been amazing throughout so professional and always kept us up to date so we didn’t have to chase. Highly recommended

⭐️⭐️⭐️⭐️⭐️We cannot speak highly enough of Helen Dyson, Sales Progression Manager at New Home Solutions. From the very beginning of our house sale, Helen has been nothing short of exceptional. Her professionalism, efficiency, and genuine care have made what could have been a stressful process feel smooth and well-supported.

Every phone call and email was answered promptly—often within minutes—and always with clarity and reassurance. Helen’s attention to detail and proactive communication kept us informed at every stage, and her calm, confident approach gave us peace of mind throughout.

It’s rare to find someone so dedicated and responsive in this industry. Helen is a true asset to New Home Solutions, and we’re incredibly grateful for everything she’s done to help us. If you’re selling your home and want someone who truly goes above and beyond, Helen is the person you want in your corner.

Helen Dyson at new home solutions has been absolutely fantastic from start to finish, she has been so efficient and determined from the get go. Helen has been continuously available and handles herself with the upmost professionalism. Helen is a credit to new home solutions and I couldn’t sing her praises any louder. If you need progression Helen is working tirelessly on that same day to make sure your needs are met and your file is moving along. Thanks Helen at new home solutions you have been brilliant.

We had many dealings with Vicky Richardson during our purchasing process and she was an absolute joy to deal with!! Happy to deal with our emails and ultimately act as a go between for us and the builders who we purchased the house off over a 4 month conveyancing period!!! 5 * service :D

Samantha Smith was our contact representing the seller of a property we were trying to purchase. Our solicitors, Howells Legal, put every barrier possible to try to stop the transaction (for unknown reasons) and Sam fought valiantly, thinking outside the box and suggesting fixes to try and proceed. Even securing us an amazing deal with the seller, that was eventually refused by our solicitor! Her manner was friendly but professional and she was very knowledgeable in her field. Unfortunately, our will broke and we had to withdraw from the purchase but we were more worried about letting Sam down after all her efforts. I would definitely recommend Samantha Smith and New Home Solutions

Hello.
I tried to do this via the complaints procedure on the website but unsurprisingly it does not work.

The way this company has completely and utterly messed us about is disgusting and they should be embarrassed and ashamed.

On July 4th me and my family went to view the house on Thirlmere Avenue in Workington. We were the very first people to view the house and the first people to put in an offer which was accepted. Under the impression that the house was ours as our offer was ACCEPTED we put our house on the market. Only to find out weeks later, after having to contact the company ourselves as they did not have the decency to inform us, that they had sold the house to someone else supposedly before our offer had gone in.

My first issue here. They told us that someone else had viewed the house and put in an offer before us. Now this cannot be true and it’s not a good impression lying to customers like that. Here’s how I know that’s a lie, the owner of the house was away on holiday and the house was put up for sale while they were away. Therefore NOBODY could have viewed the house in that time like they said they had (they said someone viewed the house and put in an offer on the 3rd July which as I have just made clear could not have happened) The owner of that house currently is my dads friend - so yes, I’ve fact checked this. He also did inform us we were the first people to view the house.

My second issue here is that if that was true it would mean you accepted our offer of the full asking price after accepting another offer- ultimately screwing one of us over. Extremely unprofessional.

My third issue is that they didn’t even bother to contact us - as they originally said you would- to inform us the house had gone, knowing our house was on the market purely so we could move into this house.

This is absolutely ridiculous, the way they have handled the situation was atrocious, the fact that they had no decency to inform us that the house had been sold is disgustingly especially considering you are a business that is supposed to help people with situations like this and the fact they have blatantly lied to us and messed us about is beyond me

They called me often on the status of the house I was buying and called back if I missed or called them. They were very helpful

Wouldn’t really want to buy if these were dealing with the sale again. Amber constantly pestered us, when there were issues or questions she should have gone to the solicitor about. We informed her we were on holiday one week and got about 3-4 calls that week alone from her. Every week we would get 2-3 emails and calls from her asking us to chase our solicitor for simple things she could have chased him herself for. We sent an email to her to inform her that if she had more info she needed then to go to the solicitor direct. This was ignored. Thankfully she didn’t end up staying on our case until the end of the purchase and Lauren took over, as to why this isn’t a 1*. We got left alone until the house completed.

Really impressed with service!
Karly has been really kind and helpful

Thank you

Helen Dyson at new homes was fantastic, she went above and beyond in the sale of our property, she kept us up to date at all times. She really did all she could to make sure everything went as smoothly as possible. When people needed to be chased she did this, when we had issues she sorted them. She really fought our corner and for that we cannot thank her enough.
We wouldn’t have got to this point without her help. She really is a credit to new homes.

Helen D at New Homes Solution was exceptional. Her professionalism and dedication stood out, and she supported us far beyond our expectations.
She handled every issue from the buyers’ solicitors quickly and thoroughly, and when communication stalled, her persistence was remarkable. Helen chased responses tirelessly, keeping the sale moving when we feared it might fall through.
At our most stressful point, Helen was calm, empathetic, and completely committed—going above and beyond to keep everything on track. Her support made a huge difference.
Helen is a true asset to New Homes Solution, and we’re incredibly grateful to have had her with us on this journey. We can’t thank her enough.

Answering my queries, sorting the viewings as many times as i need It.

I’ll explain to everyone here what New Home Agents (solutions) are. They’re a company that work with building companies to sell their part exchanged homes for them. We had our offer accepted, knowing we were in a chain, and was given 4 weeks to complete. I did explain this wouldn’t be feasible as we’d only just begun proceedings selling our house. I was told that this would be fine as long as everyone in the chain could show that they were doing all that they could to speed things along. Nonetheless, everyone in our chain (4 homes) had signed their contracts, apart from the first people in the chain, who are waiting on a patch of grass being added onto their title plan from Land Registry. They had paid extra to expedite this quicker. It is expected to come back with the full report next week, and be due to exchange contracts NEXT WEEK. Today I have received a phone call to say that the builders wish to remove their sale and pull out of the chain. With ONE WEEK to go. Absolutely heartbroken, and so infuriated. If we’d have known it was a part exchange company, we’d have never have gone with them, knowing what building companies are like and how pushy they are. It was Story homes for reference. Avoid at all costs if you want to save your solicitors fees and put them towards a house you’ll actually get in the end.

We received top service & communication from New Home Solutions. Thanks again for all your efforts. Kind regards Ian & Sam

i was on the side of buying and house and the service was good enough. There were some small hiccups but they were very understanding. For example, i was waiting for 1 extra day to get my bank statements and they threatened to drop out of the deal for taking too long but after we explained the situation they were very accommodating. I would use them in the future if i need their services.

Firstly I have to start by saying we where sceptical of using New Home Solutions (particularly as our house builder recommended doing so).

However, we put our home on the market with New Home Solutions on the Friday and had over 18 viewings booked in on the Sunday.

We had multiple offers over asking price by noon, and more by the end of that same day. (Not bad, particularly as our house was valued at over £40k more than we originally anticipated ourselves). Their pictures and marketing of the property were superb!

After instructing first and best offers to be in by the Monday night, we had a buyer and were able to put the deposit down on our new property then next day.

We couldn't believe how quick it was, and the interest our property had received made us question if we were right in selling it!

That was the easy part for us. The hurdles came when navigating the exchange of contracts expectations between our buyer and our house builder (which we could see both sides of). Step in Helen...

Helen kept us fully updated throughout the process and took all the stress away from ourselves, communicating with both parties and offering much appreciated advice at every step - She is a credit to New Home Solutions!

I would definitely recommend their services, particularly if you are new to buying a new build. In hindsight we can see there would have been a few pitfalls along the road had we not had Helen in our corner.

Really great experience with New Home Solutions as a first time buyer, particularly Helen who was attentive and reassuring throughout the whole process. Would happily recommend to a friend

I would not hesitate to use the New Home Solutions if I am ever brave enough to sell property again.

Helen Dyson worked tirelessly with me though the entire process, where people needed to be chased Helen did this for me.

From the very first moment I met anyone from NHS I knew I was in good hands. That was Saturday, and I had photographs of my house on the Monday with it on all the major sites by Wednesday.

The viewing process is easy as they keep you informed of requests and they follow up for feedback.

The team got me a buyer within 3 weeks! They assisted both sides, and as I bought a Redrow house they worked with the builders to get everything in place with the sale of my house.

As always things go a little awry during the process, but Helen was on top of this. The slightest hiccup and Helen had already sorted it before I knew about it most of the time.

If you are looking to sell your home then NHS are the best people to do it. If you're looking at a new build and NHS are involved in the assisted move you will be moving before you know it.

Thank you to the entire team.

Recently sold a house through New Homes Solutions and they have been absolutely fantastic. The property valuations were organised efficiently and the marketing price was what we expected. As soon as we had confirmed the marketing price the property was listed and we accepted an offer within 2 weeks! Following accepting an offer Helen Dyson has been an absolute superstar co-ordinating our exchange of contracts and has been incredibly supportive through out! We were kept informed at all times and exchanged and due to complete in record time!!!! Absolutely fantastic thank you for all your help!!!