New Home Solutions Reviews 207

We used New Homes Solutions as part of the Redrow Help-to-Sell scheme, and from start to finish, Helen Dyson was absolutely incredible.

Our home was listed within 24 hours and, to our amazement, sold just 12 hours later. Helen was our main point of contact throughout and kept us informed at every stage – her communication was excellent.

Unfortunately, our first buyers proved challenging, repeatedly delaying the process. Helen worked tirelessly behind the scenes, coordinating with multiple external teams in an effort to get us to exchange. It was a very stressful time for us, but Helen remained calm, professional and unwaveringly supportive. She truly went above and beyond to try to make it happen.

After 13 weeks, the buyers unexpectedly pulled out. Helen was on the phone to us immediately, had our property relisted the same day, and sold it again within 12 hours – fast, efficient, and again incredibly reassuring.

By this point, our new-build Redrow home was ready, and we were understandably anxious. Helen rose to the challenge and somehow managed to work with the solicitors to complete everything just 13 days after the sale fell through.

We can’t thank Helen enough for all she did for us. Her dedication, professionalism, and commitment made all the difference during an incredibly stressful time. If you’re lucky enough to have Helen on your side, you’re in excellent hands.

Thank you so much, Helen – you were amazing!

Helen has been amazing support to us during our house sale. Helen has also gone above and beyond to assist us in making our house sale go as smoothly as possible. We highly recommend this service. Thank you for all your hard work.

Really pleased with the service , I had no hassle and they helped me from start to finish to buy my first home. I would recommend them to anyone who is looking for mortgage advise , insurances or protection etc. Fantastic people. Thanks again. They even sent me a card when I moved in my home, how canny is that ...

As a first time buyer, my experience with New Home Solutions has been very good.

In particular I would like to mention Karly Bibby who was always available and put me at ease throughout the buying process.

I wouldn’t hesitate to recommend this company to other purchasers.

Helen D has been brilliant supporting us through the process of selling our house - she was very helpful up and kept us updated throughout.

As a first time buyer, my experience with New Home Solutions has been very good.

In particular I would like to mention Helen Dyson who offered some really useful advice throughout and put me at ease throughout the buying process.

I wouldn’t hesitate to recommend this company to other purchasers.

Tom

Recently bought a home which New Home Solutions marketed and it was like pulling teeth. It took over a week to receive responses to offers, their communication was poor and added no value to the process whatsoever, in fact they made the purchase even more difficult.

Thankfully, New Home Solutions enlisted the help of a local estate agent who I began to contact to get answers to basic questions as New Home Solutions were uncontactable and when I did eventually speak to someone, they were of no use.

If we didn’t like the home so much I would have gone elsewhere due to the service. I would never buy a place which they are marketing again nor would I ever consider selling with them.

Don’t bother.

Tina at New Homes was great at keeping in touch with me whilst purchasing a property through them, especially as it ended up being more complicated than expected. She often rang me to give an update, so never felt I was always chasing. Thank you!

Our first home, cute and cosy!

Great to deal with, I requested to view a house one evening via the Rightmove website, received a call back within minutes and they booked me in to view the following day.

We were really impressed with New Home Solutions. Very easy to speak to and for everything done quickly. Highly recommend

We bought a house that was part-ex through them. Friendly and helpful, easy to deal with when making offers etc. Samantha was very good about chasing our solicitor for updates and pushing for completion. Pleased with the service we received

Extremely horrible company, takes all your details but never calls back and provides any update.
Have been chasing to book a viewing but they are not interested.
It seems like they take your details and then sell them to the fraudsters to run their shady business.
Avoid these cowboys at all costs.

This company was used for my part exchange, after them marketing the property for a month I received random phone call from an estate agent saying they were working for this company. I had to chase the company to check if this was legitimate and find out who else they had passed my details to as I received further calls from other companies. Communication was poor and had to chase for any updates or information. They also sent people to take photos 3 times despite saying it would only be once

Phoned to view a house, couldn't understand the person at all and was concerned if this was even a real estate agency.

I told them what days i'm free as you know need a job to buy a house but was completely ignored, they booked me in on a day both me and my partner are at work and i got the response "come after work then" we don't finish until 7-8pm at night! we was then told they will need to contact the vendor then put phone down and haven't heard anything since.

Lovely company. Every person I’ve spoken to has been helpful and so friendly. For what could be quite an overwhelming experience, the staff have went out of there way to make as straightforward as possible. Apologies to not remember all names but to Ollie, Natasha, Catherine and all of the staff, thank you so much.

Gina had made this experience so easy from the word go. Very professional and quick to answer our queries. Thank you Gina :)

Helen was just amazing!! Moving house is such a stressful time, but having Helen there to support us was invaluable! Helen always kept us fully aware of what was happening, even when we hit a little bump in the journey, Helen made sure we understood the process and assured us throughout, she was an absolute pleasure to work with! Thank you Helen! X

Helen and her team were amazing they were quick and so helpful thank you all so much we have now in our new home

Couldn’t of been a bigger help, we bought our house , and we had the deadline before the stamp duty and Vicky Richardson and her team could not of been big help everytime we called they called spoke to solicitors and we managed to get it over the line