Banner for Newland Homes

Newland Homes Reviews 

75
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The customer care team / aftersales have just been really helpful, getting back to me the same day on a couple of queries I had and providing the documentation I needed urgently. Thank you so much... See more

Rated 5 out of 5 stars

Lived in our gorgeous Newland home for over 5 years now, emailed customer services for some advise regarding our garage, changing the roof. They responded in less than an hour, explaining they'd forw... See more

Company replied

Rated 5 out of 5 stars

Caz (Carole) was extremely pleasant and welcoming and very knowledgeable. We were very impressed with the standard of finish on the show house and all of the zero carbon features. We have Newland Hom... See more

Company replied

Rated 5 out of 5 stars

Everyone was incredibly welcoming to us. I took a small group of students from the local school as part of a careers day and the team really made a huge effort. We had a talk all about careers within... See more

Company replied

Company details

  1. Housing Development
  2. Construction Company
  3. Home Builder

Written by the company

With people at the heart of our focus, we understand that your home is your sanctuary. We appreciate that everybody is different, so whatever lifestyle you lead, we feel quietly proud of our passionate commitment to the details that matter to you the most. Award winning design touches evolve from an established talented team who understand that in our ever-changing world, your home has never been so important. Creating a sustainable legacy by engaging with the needs of our customers is what inspires our strategy and drives our curiosity. We’ve built a solid reputation for developing high quality homes and enhancing local communities. Never wanting to stand still, we constantly push the boundaries with an innovative approach to location, design, construction and environmental sustainability. Today, with our customers front of mind, we can truly celebrate the success of delivering net zero carbon homes into local communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

75 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(75)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A developer who is a breath of fresh air!

We've had a great experience buying our home at Great Oaks, Engine Common through Newland Homes.

Thank you to Jayne and Bev who kept in regular contact with us throughout the whole process, and were always happy to answer any questions we had.

We moved in before Christmas, and we know that Ron and team went the extra mile to make sure we could exchange on the date we wanted. We're really pleased with the finish of our home, and any snags which need rectifying are being dealt with efficiently by Tom, Ron and their team.

Thank you to everyone at Newland Homes for making the experience of buying our home a good one, and definitely better than we've experienced from other developers in the past - a breath of fresh air!

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

We completed on our property in…

We completed on our property in November 2024, both Caz and Evelyn were brilliant at ensuring a smooth process and kept us well informed throughout. We are very happy with the quality of the house, and aside from a few snags left to resolve, everything else has been dealt with promptly and to a high standard.

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

We moved into our Newland Homes house…

We moved into our Newland Homes house on 20th December 2024 after only 6 weeks from start to finish! The team were amazing to get us moved so quickly ready for Christmas in our beautiful house.
Shout out to Lesley and Jayne for their expert help.
We used their recommended solicitor too who were very efficient.
Also to Mark , site Manager, for his support which is ongoing now we are living here.
The whole experience was daunting for us as we are over 70 but Newland Homes helped us every step of the way.
Thanks to all the team

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service from Caz and…

Amazing customer service from Caz and Evelyn at the Heron Rise development. They were with us every step of the way, helping to ensure we completed after a few solicitor delays. They did everything they could to ensure a smooth completion date, I would really recommend them! They were so friendly, approachable and knowledgeable, nothing was ever too much. Also the guys on site are great, always friendly and helpful, we’re just waiting on a couple of small things to be rectified but nothing major. Thanks so much all, we love our new home!

December 30, 2024
Unprompted review
Rated 5 out of 5 stars

Newland Homes - Great so far!

Newland Homes have been great to deal with so far in our journey to purchase our beautiful new home with our family!
Bev and the team at Great Oaks in Yate have been super communicative over the last couple of months.
Moving house can be soooo stressful but Alison, Bev, Ron and the team on site have been great. They’ve kept us in the loop on all the developments through our purchase so far. So reassuring to have them as the team that’s making our dream move possible!
Can’t wait to finally move in, in the New Year!!!

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Newland Homes - Hinton

I am very pleased with my Hinton Newland Home. The experience from start to moving in went smoothly. The Sales Team were excellent, and most of my snagging issues have been resolved.

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

Is new build a leap of faith

Buying a new build property can be a leap of faith given the end product is not generally available when agreeing a purchase.

This was certainly not the case with Newland Homes as from our very first meeting with the sales consultant Charlotte we we guided to visit an existing development to understand the build quality.

The onsite team of Simon (site manager) and his team were extremely helpful as the build developed, willingly making adjustments that turned a standard design into something that met our individual needs. Build quality was excellent and we have experienced only nominal snagging that was quickly resolved.

This is our first carbon neutral property
but despite initial reservations we are now 9 months into our ownership and cannot speak highly enough of this.

A good experience and highly recommended

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Newlands have been incredible.

Newlands have been incredible.

From the point at which we moved in, Newlands have been avaialble, supportive and extremely friendly. They have gone - in our opinion - above and beyond to help make our time in our new home special. All work was completed on time and their attention to detail has been impressive. Highly recommend Newlands Homes.

September 17, 2024
Unprompted review
Rated 4 out of 5 stars

A good overall experience

The viewings, buying, snagging and the solutions have all been great. 4 stars because we are still living on a building site whilst the houses in our road are being completed. We are still waiting for some snagging to be finished but everyone has been great and very considerate.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Happy bunny!

So pleased with my new house! From when I first enquired about buying through to the purchase, snagging, and now after sales customer care, I can't fault them. The staff I have dealt with have been incredibly friendly, knowledgeable and helpful. I wouldn't hesitate to recommend Newland Homes.

October 16, 2024
Unprompted review
Rated 5 out of 5 stars

A great viewing experience - go take a look!

We went to look at a Newland home this weekend. We think they are the homes of the future, as they have all the equipment you need for a net-zero energy home - air source heat pumps, electric vehicle chargers, and solar panels. Not only does all that save you money, but it will also save around 3-4 tonnes from your carbon footprint. With an electric car you will be emitting zero, by charging the car through your solar panels. Your energy consumption will be close to net zero, and if you use a renewable energy supplier like Octopus or Ecotricity, your energy emissions will be zero. With allotments on the site you can eat locally and sustainably as well. But not only are the homes brilliantly sustainable, but when we went there Bev spent ages with us listening to what we wanted and thinking about which was the best house for us. Fantastic client service.

October 13, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with our beautiful Newland Home

So happy with our Newland Home! The sales team were great and the site manager was friendly and knowledgeable.

The standard specification is really high, so we didn’t have to fork out lots for upgrades like you do with the PLC’s . You can tell they’re a smaller company as they actually care about the build, their customers and the buying process was smooth & stress-free.

The snagging was completed quickly and I’d buy from them again!

October 5, 2024
Unprompted review
Rated 5 out of 5 stars

Cannot fault Newland Homes at all

Cannot fault Newland Homes at all! We were very impressed with our buying process from start to finish. Caz and Evelyn were amazing and very friendly, nothing was too much trouble.
We’ve been in our apartment now for a few months and we love it! It’s the perfect size and any issues we had at the beginning were resolved almost immediately.
We’ve already said we want our next purchase to be with Newland Homes.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

We have had a great experience with…

We have had a great experience with Newland. Lesley and Bev in the sales team were extremely helpful and thorough and Chris and Jane have been great site managers. We have had a really positive experience with Newland Homes.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Definitely wouldn’t hesitate to buy from Newland again!

Three years in and we still love our house. I was feeling a bit sceptical about buying a new build after hearing things from friends about other developers, but our house has exceeded expectations! Any issues we had were sorted out swiftly and they added some lovely touches to make it extra special as we moved in around Christmas.
Laura and Rachel were great from start to finish, happy to answer any questions or point us in the right direction. Nothing was ever too much trouble.
If and when we do move on, if the house was in the right area I would not hesitate to buy another home from Newlands!

September 3, 2023
Unprompted review
Rated 5 out of 5 stars

We’re very pleased with our Newland…

We’re very pleased with our Newland Home, we found the sales and site team really helpful throughout.

We have a ‘Tetbury’ house and the sun lounge is lovely; it’s nice to have that open-plan space and to be able look out onto the garden.

The finishes are much better quality than other new builds we looked at and any snagging issues were sorted quickly by the aftersales team.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great design and high quality specification.

We moved from Bath to Cheltenham which was an emotionally difficult move, but from the moment we met Bev and Lesley they made us feel at ease. The house design and specification was so much better than our previous new build, that it felt like a home we could instantly connect with.

We needed to move quickly as our buyer couldn’t wait, but Newland stepped up and made sure it happened within 4 weeks.

As with all man made products and technology, there are a few items being addressed, but the site manager Jane is straight on it and always in a friendly manner and with a smile.

The sustainability, high quality fixtures and fittings, the love and care Newland have put in, we couldn’t be happier with our new home.

June 27, 2024
Unprompted review
Rated 2 out of 5 stars

Reviews seem to be extremely positive… but goodness only knows why!

Reviews seem to be extremely positive about the purchase process and extremely negative about the actual product, the houses themselves.
This is a review of the actual product, the houses themselves at the Mendip Gate Development in Churchill, North Somerset.
The design and appearance of the houses is good, but Newland Homes seem to have struggled with building them.
Defects on the site have included innumerable plumbing leaks, collapsing walls, incorrectly inserted lintels, rainwater gutters running the wrong way, incorrect wiring, cracking garage floors, leaking front and back doors, incorrectly specified windows, flash flooding of gardens, mismatched tiles, bricks and pointing.
If the product Newland Homes was selling was a car, they wouldn’t sell any.
Now I appreciate this has to be balanced against the fact that most new build houses from volume house builders are of very poor quality and construction. Newland Homes are not unique in putting profit before quality.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Beautifully Designed Home and Devlopment…

Pear Tree Close, Cheltenham

Our experience with Newland Homes from the moment we stepped into their Sales Office was excellent. Bev and Lesley expertly helped us through the buying process.

We are very much impressed with the design of our house, particularly the Sun Room and the Open Plan Living Space, and appreciate the attention to detail especially the high-quality kitchen appliances and the electric garage door.

While there were a few minor snagging issues, they have all been dealt with by the Newlands on site Team, led led by Chris and Jane.

We look forward to many years in our new home and the surrounding area.

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Positive experience

We purchased our first home through Newland on the Heron Rise development. The sales team were amazing and any snags have the dealt with extremely quickly, the home has been built to a high quality & the finish amazing. The team couldn’t be more help if they tried.

Caz & Evelyn are a credit.

March 25, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look