I placed an order on the 25/11/23 and had no update of when it would be delivered so contacted customer service via email. on 04/12/23 i was informed via email they were extremely busy due to black fr... See more
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Items with lots of damages, contacted seller, been advised to email, however I received no response. Very poor service. Items are listed as nearly new with few scratches, but those I bought are smashe... See more
Company replied
We were looking at a Bosch dishwasher but couldn't get the one we wanted for love nor money. New Life had our model as 'nearly new' for best part of £100 less than new so decided to take a punt and... See more
Company replied
This was really a smooth delivery, I was kept informed all through the journey from ordering to delivery. The really great thing was that I was contacted via phone just half hour before the plann... See more
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Company details
About Newlifeappliances
Information provided by various external sources
Enjoy top branded Appliances at a fraction of the cost. We aim to lower the amount of appliance waste that goes to landfill as well as saving you money along the way!
Great for the planet! Great for your wallet!
At NewLife Appliances, we do our utmost to ensure that our customers are happy with the products they receive, the price they paid and the service they experience from the team.
Our Products
New Appliances
We are now able to offer you new appliances, still in the retail box for a great saving on other retailer's prices!Graded Appliances
Our ‘new & unused’ appliances are uniquely graded. As such, they are listed individually with a unique condition description and include photos specific to that particular item. In our listings, we indicate general cosmetic damages across these units because they come into us without packaging, transit through the workshop, valet, photography and the sales bay all without packaging. Therefore, although new and unused, they won’t look fresh off the manufacturers’ production line and may have minor marks that don’t show up in the photographs. Any specific dents, marks or scuffs will be described in the listing conditions and visible in the photographs. It’s because of these general non-specific and/or specific marks, dents or scuffs that NewLife Appliances is able to offer such great prices on such a range of great products. All appliances are tested so washing machines and dishwashers may contain residual water within the pipes from the wet test phase. Original instruction manuals aren’t something that travel with graded products, so your new appliance may not have one. However, these can be downloaded free of charge from the internet by searching under the product model number.Refurbished or (as we like to call them), Rejuvenated Appliances
At our core, we are keeping ‘thrown away white goods’ out of landfill and offering customers genuinely great prices on genuinely great products that still have plenty of life left in them. Call them what you will... ‘Second hand’...’Upcycled’... ‘Preloved’, we pride ourselves on doing the right thing by putting the best of these items back onto the market for a ‘NewLife’! When a re-use machine comes into our workshop we don’t have any information on its history, so we can’t be certain how old it is or what, if anything was wrong. What we can tell you is that every machine that passes through the NewLife workshop is PAT tested to ensure it is electrically safe, function tested by qualified engineers to make sure all the buttons & function work, and then valeted to ensure the machine looks and feels its absolute best both inside and out. Total reassurance on your rejuvenated appliance.Contact info
Spittlegate Level, Grantham, Lincolnshire, NG31 7UH, Grantham
- 0300 303 8280
- care@newlifeappliances.co.uk
- newlifeappliances.co.uk
3.5
Average
390 reviews
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The service was brilliant and so nice…
The service was brilliant and so nice to have someone on the end of a phone to answer any questions..
July 6, 2020
Unprompted review
Reply from Newlifeappliances
Hello Dawn,
Thank you for your review and so happy to be of any help over the phone before your purchase. We are happy that you were pleased with our customer service.
Much appreciated.
WASTE OF TIME 2 ADDWASHER IN TWO WEEK…
WASTE OF TIME 2 ADDWASHER IN TWO WEEK DAMAGED Mouldy draw ONE DIDNT EVEN HAVE POWER Would never recommend this company bad communication bad service
July 2, 2020
Unprompted review
Reply from Newlifeappliances
Dear Sue Wood,
Thank you taking the time to write this review. We must apologise for first washing machine that was faulty on arrival and the second washing machine was not to your liking as the replacement we had was a "Graded" unit.
Our sincere apologies to you for this and for any inconvenience caused. As discussed on the phone you will have a full refund.
Thank you
Nearly
Would have been 5 but screw on terminal block won't tighten so have had to order new one but won't be delivered for 2 weeks so can't use the cooker until fixed!
July 2, 2020
Unprompted review
Reply from Newlifeappliances
Dear Helen,
Thank you for your 5 star review and shame we missed on 5 star as the screw on the cookers terminal block wont tighten, obviously this was beyond our control, and I sincerely apologise for this. I hope you are happy with our service and the price you paid for the cooker. If there is anything we can help in future do let us know.
Thank you
Poor Communication
After placing our order I called to confirm that the appliance had no defects and was told it was in perfect condition. Despite this our appliance arrived damaged and we had to refuse delivery. Whether this was caused by the delivery company I don't know but we are now without an oven. Initially the customer services were apologetic and helpful, stating they would get back to us in 24hrs. However no one did bother to get back to us and I only happened to check my emails to see I had a refund by PayPal. It would have been nice for them to have the courtesy confirming they in fact do not have an alternative appliance to offer me instead.
July 1, 2020
Unprompted review
Reply from Newlifeappliances
Dear Stephanie Jackson,
Thank you for taking the time to write this review. However, on the day of the delivery our customer services manager spoke to your partner and apologised for the damage caused by the delivery crew as they may have put something heavy on the oven for the aluminium to have buckled, which was also the opinion of your partner. Your partner was also told that if there is no direct replacement for the damaged oven we will refund you in full within 24 hours. This was agreed as your partner did say that the oven you had was sold and someone was coming down that afternoon to collect it and you will be without an oven. So it was mutually agreed that a full refund would be ideal and quick solution as you would need the funds to buy another oven straight away.
We do sincerely apologise to you and your partner about the damage to your oven and putting through the inconvenience of looking and purchasing another one.
great customer service
July 1, 2020
Unprompted review
Reply from Newlifeappliances
Dear Ali Hashem,
Thank you for your 5 star review. We are glad that you were pleased with our service.
Much appreciated
Pleased with service and my item
June 27, 2020
Unprompted review
Reply from Newlifeappliances
Hello Ann,
Thank you for your 5 star review. We are happy that you were pleased with our service and the product you bought.
Thank you
Cancelled order without telling me
I ordered an oven, and waited patiently for my delivery date. After a week without any contact, I happened to check my credit card statement and the payment had been refunded 2 days after my order. I got in touch only to be told that I had been contacted via PayPal to let me know their "forklift driver had an accident in our warehouse whilst dispatching your order". I mentioned that I had paid directly using my credit card and the E-commerce Manager then sent me a screenshot of the message they sent - a message that didn't arrive because I hadn't used PayPal (nothing in Spam folder either). I double-checked my PayPal account and there are no transactions recorded to this company at all, and my credit card statement just has the payee as "APPLIANCES" and not "PayPal *APPLIANCES". I've been made to feel it was my fault I didn't know they'd cancelled the order. Very disappointed.
June 22, 2020
Unprompted review
Reply from Newlifeappliances
Dear John,
Thank you for taking the time to write this review. It is true that we had to cancel your order due to an accident in the warehouse, in fact 6 appliances were damaged. Our sales team do not have access to customers payment methods for obvious reason and we deal with PayPal as a gateway for all payments and refunds. So not to avoid any delay our sales team sent one message to all customers using the PayPal system to inform of this accident and refund the monies too as we did not have a replacement to offer.
We sincerely apologise to you for any inconvenience caused.
Thank you
Still waiting for my dishwasher
Still waiting for my dishwasher. Had to contact the delivery company as didn’t hear anything from them after my delivery had been in their warehouse for three days! Sorry not impressed so far!
June 20, 2020
Unprompted review
Reply from Newlifeappliances
Hello Chris.
Thank you for your review and apologies for the delay from our delivery company. We have passed the message on to them and will make sure that they (delivery company) to call customer regarding any delay in delivery due to short of staff since a lot of delivery crew are self isolating. I also believe you have booked your delivery of your product on Friday (19 June) for Wednesday 24 June.
Please accept our sincere apologies for any inconvenience caused.
Excellent service
Excellent service, very quick and price was much cheaper then elsewhere. Very happy With my appliance and would definitely recommend this company.
June 20, 2020
Unprompted review
Reply from Newlifeappliances
Hello Stacey,
Many thanks for your 5 star review on our service and the product. We are happy that you were pleased with your purchase.
Thank you
i pad did not fit
May 14, 2020
Unprompted review
Reply from Newlifeappliances
Dear Mr. Steel,
Thank you for your review, but looks like you may have made a mistake as we do NOT sell iPads. The appliance you bought from us was a MICROWAVE.
Thank you
Well priced products and helpful staff
Well priced products and helpful staff. Would recommend them if they have what you need.
May 12, 2020
Unprompted review
Reply from Newlifeappliances
Dear M. Goundal,
Thank you for taking time to write this review. We are glad that you were happy with the pricing and our service. We look forward to be of any help in future.
Thank you
Reply from Newlifeappliances
Hello Gee Jadu,
Thank you for your review and we are glad that you were happy with our service and you liking the product too.
Thank you
Reply from Newlifeappliances
Dear Lynda Moore,
Thank you for taking the time to write this 5 star review on our product and service. We are glad that you found the ordering and delivery was efficient and quick.
Much appreciated.
A far from perfect washing machine!
We ordered a washing machine, in good faith and according to the original advertising, that, apart from missing its original outer packaging, it would be perfect and in good working order. The delivery company were excellent and kept us informed of our allotted delivery time. However from that point it all went wrong...
As soon as we took off the bubble wrap, we noticed scratches and dents, particularly to the front of the (apparently perfect) machine. I took photos of the damage but, because we were desperate to use the machine and start on our back log of washing, we plumbed it in and put in our first wash load. However the washing machine would not work. A troubleshooting code appeared which stated in the manual that the door was not closed properly. On closer inspection we realised that the door was not fitted properly and therefore it would be impossible to close. (Even the manual, that was in the drum, was saturated with water and we had to peel the pages apart!) I immediately phoned NewLife Appliances but was told by the phone operator that all of the staff are on furlough and no one can deal with any problems until they return to work.
Obviously I realise that the staffing situation, due to Covid-19, can’t be helped but I am so frustrated that this company has my money and I have a faulty product.
April 14, 2020
Unprompted review
Reply from Newlifeappliances
Dear Barbara McDowell,
Thank you for your time to write this review and really sorry to hear about the problems with your washing machine.
As mentioned by yourself the company and its employees have unfortunately due to the COVID-19 have put into Furlough and currently not trading. This is an unfortunate situation for thousands of workers in the UK and cannot be helped.
As mentioned to you on the phone by the operator that if we were in normal trading situation the company would have taken immediate steps to rectify your situation by offering an exchange. But as soon as the company is back trading, the staff will make sure a solution is offered.
We appreciate your understanding in these difficult times.
Thank you
Didsapointed that it did not come with…
Didsapointed that it did not come with cable!!
April 14, 2020
Unprompted review
Quick and safe with the delivery.
April 10, 2020
Unprompted review
As described
As described, New, Only missing packaging, included all accessories and manual. very precise time of delivery. Will certainly consider checking on this website first before I purchase any future appliances
April 7, 2020
Unprompted review
Reply from Newlifeappliances
Dear Aemn Ismail,
Thank you for your 5 star review. We are glad that you are happy with the purchase and our delivery service. We look forward to be of any help in future.
Thank you
The washer is great and service was…
The washer is great and service was amazing. Loosing a star as my washer didnt come with transport bolts which I feel are quiet important
April 4, 2020
Unprompted review
Reply from Newlifeappliances
Hello Laura Williams,
Thank you for your review and your kind words regarding our service and the washing machine. We are glad that you are happy. However all our all Graded appliances are tested so washing machines and dishwashers may contain residual water within the pipes from the wet test phase. Due to these getting tested we have to remove the transit bolts or some do not come with them in the first place.
Thank you
fantastic saving
Had to get a new fridge to allow my mother some additional storage, great price was concerned that this might have been missing internal bits but i called and my concerns were dealt with efficiently. great price and saving for my elderly mother!
March 23, 2020
Unprompted review
Reply from Newlifeappliances
Hello Nicholas Madden-Kenny,
Thank you again for taking time to write this review. We are glad that we could help you and your mother to get this fridge delivered on time.
Much appreciated.
Faswt easy And reliable service
Faswt easy And reliable service. Was delivered within a week of ordering. Would recommend and use again.
March 20, 2020
Unprompted review
Reply from Newlifeappliances
Dear Glyn,
Thank you for taking the time to give us a 5 star feedback.
We are glad that the transaction was easy and delivery was quick too. We look forward of any help in future
Thank you
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