I placed an order on the 25/11/23 and had no update of when it would be delivered so contacted customer service via email. on 04/12/23 i was informed via email they were extremely busy due to black fr... See more
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Items with lots of damages, contacted seller, been advised to email, however I received no response. Very poor service. Items are listed as nearly new with few scratches, but those I bought are smashe... See more
Company replied
We were looking at a Bosch dishwasher but couldn't get the one we wanted for love nor money. New Life had our model as 'nearly new' for best part of £100 less than new so decided to take a punt and... See more
Company replied
This was really a smooth delivery, I was kept informed all through the journey from ordering to delivery. The really great thing was that I was contacted via phone just half hour before the plann... See more
Company replied
Company details
About Newlifeappliances
Information provided by various external sources
Enjoy top branded Appliances at a fraction of the cost. We aim to lower the amount of appliance waste that goes to landfill as well as saving you money along the way!
Great for the planet! Great for your wallet!
At NewLife Appliances, we do our utmost to ensure that our customers are happy with the products they receive, the price they paid and the service they experience from the team.
Our Products
New Appliances
We are now able to offer you new appliances, still in the retail box for a great saving on other retailer's prices!Graded Appliances
Our ‘new & unused’ appliances are uniquely graded. As such, they are listed individually with a unique condition description and include photos specific to that particular item. In our listings, we indicate general cosmetic damages across these units because they come into us without packaging, transit through the workshop, valet, photography and the sales bay all without packaging. Therefore, although new and unused, they won’t look fresh off the manufacturers’ production line and may have minor marks that don’t show up in the photographs. Any specific dents, marks or scuffs will be described in the listing conditions and visible in the photographs. It’s because of these general non-specific and/or specific marks, dents or scuffs that NewLife Appliances is able to offer such great prices on such a range of great products. All appliances are tested so washing machines and dishwashers may contain residual water within the pipes from the wet test phase. Original instruction manuals aren’t something that travel with graded products, so your new appliance may not have one. However, these can be downloaded free of charge from the internet by searching under the product model number.Refurbished or (as we like to call them), Rejuvenated Appliances
At our core, we are keeping ‘thrown away white goods’ out of landfill and offering customers genuinely great prices on genuinely great products that still have plenty of life left in them. Call them what you will... ‘Second hand’...’Upcycled’... ‘Preloved’, we pride ourselves on doing the right thing by putting the best of these items back onto the market for a ‘NewLife’! When a re-use machine comes into our workshop we don’t have any information on its history, so we can’t be certain how old it is or what, if anything was wrong. What we can tell you is that every machine that passes through the NewLife workshop is PAT tested to ensure it is electrically safe, function tested by qualified engineers to make sure all the buttons & function work, and then valeted to ensure the machine looks and feels its absolute best both inside and out. Total reassurance on your rejuvenated appliance.Contact info
Spittlegate Level, Grantham, Lincolnshire, NG31 7UH, Grantham
- 0300 303 8280
- care@newlifeappliances.co.uk
- newlifeappliances.co.uk
3.5
Average
390 reviews
No recent history of asking for reviews
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Delivery was very quick and I was kept…very good serivce
Delivery was very quick and I was kept I was kept informed.
September 1, 2020
Unprompted review
Reply from Newlifeappliances
Dear Ann Jackson,
Thank you for your 5 star review on the service and delivery.
We are glad that you were happy with all.
Thank you
Efficient and quick
August 22, 2020
Unprompted review
Reply from Newlifeappliances
Mrs. Bidwell,
Thank you for your 5 star review on our service and quick delivery.
Your comments are much appreciated.
Ordered and Delivered as promised
Ordered and Delivered as promised, all good
August 22, 2020
Unprompted review
Reply from Newlifeappliances
Dear Andrew Haslam,
Thank you for taking the time to write this review. We appreciate your comments and really glad that you are happy with the product, service and delivery.
Thank you
Ver efficient service
Ver efficient service. Ordered dishwasher and within 3 days it was delivered and met all descriptions. Very pleased with the dishwasher and at a very competitive price. Only slight drawback was that I was advised that the old machine would be collected free of charge but delivery men could not collect the old dishwasher leaving me to dispose of it myself.
August 17, 2020
Unprompted review
Reply from Newlifeappliances
Dear Mr. Mike Good,
Thank you for your review. We are glad that you were happy with our service and that too of quick delivery.
However, our sincere apologies for the miscommunication between us and the delivery company about picking up your old dishwasher for recycling.
Thank you
Easy transaction, great product, awful delivery.
Product is first class. Experience with New Life Appliances was straightforward.
The delivery company used (Furdeco) was awful. Two lightweight ‘men’ who gave up before the fridge was off the van.
Furdeco delivery company was the only poor experience of the transaction.
August 14, 2020
Unprompted review
Reply from Newlifeappliances
Dear Guy Wikeley,
Thank you for your review and apologies about the service from our delivery company. I have passed on your comments for them to deal with the crew and make sure a proper training is given on lifting heavy appliances.
However, we are glad that you are happy with the appliance and the service from us.
Thank you
Very good price and quick delivery
Very good price and quick delivery. Very pleased.
August 14, 2020
Unprompted review
Reply from Newlifeappliances
Dear Mr. Jones,
Thank you for your feedback and we are glad that you were happy with the price and our quick delivery.
Thank you
Terrible experience
Terrible experience,
Company send me product not suitable for the UK market with 2 pin plug, when I call about it, I have been told they wasn't aware about it and told me to get it swap !!! Exact words was...ask your electrician to swap it! As well, product had been open before, polistyring inside all smashed and plastic bag with spare parts ripped off. Delivery service wasn't what they promised as well, no phone call, nothing, one man delivery and was treated the box like it was piece of wood, so I had to ask to be careful because it is electric appliance! Sorry not good experience! Wrong product and they wasn't interested or concern that they causing so much trouble to arrange this to send back, not even sorry!
August 14, 2020
Unprompted review
Reply from Newlifeappliances
Dear A Cooper,
Thank you for taking the time to write this review. However I would like to point a few things for others to read as your review is not entirely true.
The cooker hood you bought was brand new and packaged by the manufacturer, so we don't open boxes to see the contents. I am sorry that the manufacture has forgotten to include a "UK" 3 pin plug. As per our conversation I did say ask your electrician to change the plug and we will pay for the plug, you rudely declined.
As per no phone call to you by our delivery company, you did not include your contact number on the order form. You provided your phone number on 10 August via email. You were also told on Wednesday 12 August that the delivery will be on Wednesday 13 August between 1pm to 4pm. We use a 2 man delivery crew for heavier appliances and not for 10 kg cooker hood.
You did ask for a full refund we agreed to collect the hood one day next week and refund you in full once the hood is back in our warehouse, to which you rudely swore when I told you the terms and conditions of refunds.
However, we sincerely apologise for any inconvenience caused.
Thank you
Item was broken before departure
Item was broken before departure, full refund issued, but left without fridge!!!
August 13, 2020
Unprompted review
Reply from Newlifeappliances
Dear AB,
Thank you for your feedback. Yes we had to cancel your order due to the defective fridge you had bought from us. We test all our products (Graded and refurbished ones) before dispatch so to make sure everything should be in working order. Unfortunately we found that the fridge was not cooling down and was stuck on 9 degrees Celsius for 48 hours, where it should be 5 degrees. We phoned you and told you that we cannot send this fridge as its faulty and you happily asked for a refund.
We sincerely apologise to you for any inconvenience caused.
Condition was worse than expected
The fridge does work, but I'm afraid the condition was a lot worse than we had expected. The photos did not show all of the damage, and certainly did not show how worn the interior condition was. There was also no plumbing kit included, which would have been nice if they had mentioned this.
Delivery was fast and efficient though- the guys were very helpful.
August 11, 2020
Unprompted review
Reply from Newlifeappliances
Dear Customer,
Thank you for taking the time to write this review and please accept our sincere apologies for the way the fridge freezer was delivered. We have had words with our our quality control and will make sure now that every refurbished product will be counter checked by a second person before it is listed for sale.
Our apologies again for not mentioning that plumbing kit was missing, however we do put down that some accessories may be missing from our refurbished products.
However we are glad that you were happy with our fast and efficient delivery service.
Thank you
Mixed experience, but a working dishwasher
A mixed experience.
On the positive side:
1. Delivery on time, with excellent communication beforehand and physical distancing protocols observed throughout.
2. We have a functional dishwasher, with no operational issues so far.
On the negative side:
1. There was no opportunity to inspect the item before the delivery team left (and consequently no opportunity to identify damage).
2. The dishwasher was not really in the promised condition of "New, out of packaging". Although it wasn't in bad condition it had clearly been used before, as it contained a fair volume of water, and had marks of wear and tear in several places. One of the feet was absent and the other was damaged. There were also certain additional parts missing, including the hinges for fitting the door panel to the integrated dishwasher. Fortunately I had kept the hinges and feet from my previous Neff dishwasher, and refitted them to the replacement.
Generally very supportive of the aims and approach of NewLife Appliances, but this experience would cause me to reflect on buying the same way again.
August 9, 2020
Unprompted review
Reply from Newlifeappliances
Dear Artur,
Thank you very much for your 5 stars review. We appreciate it and wish you all the best for your new appliance in your new property.
The delivery guys were 5/5
The delivery guys were 5/5. Only gave 4 stars as experience overall was tainted by fact that when i phoned customer services I was kept on hold for 15 mins, I finally got through and was put through to answer phone! Left number but no one returned call!
August 4, 2020
Unprompted review
Reply from Newlifeappliances
Dear Florence,
Thank you for taking the time to write this review, its a shame we lost out on a 5 star review because our delivery company's customer service lines were busy and did not get answered either. I have investigated this and been told that the phone lines were getting changed due to a few of their staff are still working from home. We apologise for the phone lines.
We are happy that the delivery service was great.
Thank you
Lack of communication created delivery problems
Very happy with my fridge freezer and the saving I made. But, the damage was more extensive than was visible on the photos. There was a lack of communication from the company - (none of my email queries submitted were replied to - or even read?). The 2 delivery guys were unable to deliver the appliance to my kitchen upstairs (something I did mention in the delivery notes on purchase) and were unaware there was an appliance to remove (also something I'd enquired after in delivery notes and had confirmed with the seller before delivery). Luckily, between myself and my 3 adult children we were able to get it upstairs and unpacked, at which point we discovered the scrape in the door which, as there wasn't any damage done to the bubble wrap packaging it was wrapped in, I assume was the reason for it's discount. However, it was not visible in the small, poor quality photo supplied nor mentioned in the description.
August 3, 2020
Unprompted review
Reply from Newlifeappliances
Dear Penny B,
Thank you for taking the time to write this review. We must apologise for not replying to your emails, but they must have ended in the spam folder which we cannot monitor especially if the email was sent after our business hours or days. However our phone lines are open Monday to Friday from 9am to 5pm and we do also have a "chat to us" option on our website.
You were sent this email from our delivery company on 31 July 2020:
System Automated
31/07/2020 13:09:57
Outgoing Email Email Notification - Received
Subject: Your New Life Appliances Delivery - Products Received
Body:
Hello Penny Bxxxx.
COVID-19 UPDATE - All our deliveries will be contact free where possible. Any orders with our unpack and assembly service our teams will arrive and undertake a risk assessment to confirm the delivery will be safe for both our team and yourself. Where not possible we will deliver to your hallway only. All the time we will be practising strict social distancing rules. Please do make space available and properties ready for your delivery as much as possible at this time to assist a smooth delivery for our teams. Thank you
So this was made clear to you that the delivery crew will not be able to take the appliance up 1 flight of stairs due to COVID-19 regulations and keeping social distance.
We do also apologise for the extra imperfections you found on the fridge freezer which our quality control must have overlooked.
However, we are glad that you are happy with the product.
Thank you
While I didn’t end up ordering anything…
While I didn’t end up ordering anything due to my own personal circumstances, I did place an order and had to cancel it. There was absolutely no problem from their side. They were obviously a little upset but refunded me anyway.
Very polite about it.
Thank you
July 30, 2020
Unprompted review
Reply from Newlifeappliances
Dear Mr. David Hamilton,
Thank you for your time in writing this 5 stars review. We totally understood your position in this purchase and hope all was ok.
We look forward to be of any help in future.
Excellent service throughout
Excellent value and and was kept fully informed during the process between ordering and delivering product. The delivery company offered and helped us to check all was in order. Highly recommended
July 26, 2020
Unprompted review
Reply from Newlifeappliances
Dear Maz,
Thank you for taking the time to write this 5 stars review about our service and that too of our delivery company.
We are glad that you were happy with our communication during and after your purchase.
We appreciate your comments.
You sent me the wrong fridge freezer!
You sent me the wrong fridge freezer!! You cannot access the warehouse for 5 days, so I have been left with nothing!!!! Boohh
July 24, 2020
Unprompted review
Reply from Newlifeappliances
Dear Gina Cotching,
Thank you this review, however as communicated over the phone with our sincere apologies that a mistake has been made by our warehouse on dispatch. Due to Covid-19 and social distancing we are sharing our warehouse with other organisation and we all have been given days to attend the warehouse, ours being on every Monday and Thursdays. We did say that once we are back in our warehouse on Monday (closed over the weekend) we shall rectify this issue and get back to you.
You were ok with this and totally understood our position. Very surprised to read the 1 star review.
Thank you
Umm ....Product is great
Product is great. The price was great. Communication really was minimal and I had to chase them for an update after a week of no news following payment
receipt mail, this chase did get a quick reply. The delivery was a calamity, polite guys but a real comedy sketch. Went to wrong address first, not sure they would have made it without a lot of help.
July 21, 2020
Unprompted review
Reply from Newlifeappliances
Dear Michael Wight,
Thank you for taking the time to write this review. We are glad that you are happy with the product and above all the price you paid against any other high street store or any online retailer.
We do apologise for lack of communication, but we do put down on the order confirmation email that a further email will be sent when the the order is dispatched from our warehouse giving you more information on delivery, however we will make it very clear and obvious for all going forward.
We will pass on your comments to our delivery company so that a better training is given to their drivers and delivery team not to make mistakes .
Thank you
Great service had the appliance…
Great service had the appliance delivered in two days
July 16, 2020
Unprompted review
Reply from Newlifeappliances
Dear Travers Gage,
Thank you for your review on service. We are glad that you gave us 5 star review on our service and the fast delivery.
Much appreciated.
Really impressed!!
A little slip up at first as the item I ordered turned out to be out of stock. But communication was great, and they gave me 10% discount off another item of my choosing.
Really impressed!!
July 15, 2020
Unprompted review
Reply from Newlifeappliances
Dear Geoff Jacks,
Thank you for your 5 stars review. Our sincere apologies for the small technical hitch we had with your product. Our system sometimes take up to 6 minutes to refresh once a product gets sold, unfortunately your bought product happened to fall within this 6 minutes.
However, I a glad we could source another product for you and you were happy with our price and service.
Your comments are appreciated.
Excellent. Highly recommended.
Excellent. Highly recommended. Really pleased with everything. Many thanks
July 8, 2020
Unprompted review
Reply from Newlifeappliances
Dear Jay Al-Awar,
Thank you for giving us a 5 star review. We are happy that you were pleased with our overall service and the product you purchased.
Much appreciated
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