Just wanted to say how helpful Lorraine was this week in booking our holiday to Italy next year. It was so nice to talk to an actual "human being" rather than an AI / digital assistant! That way we... See more
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Our trip to the Edinburgh Tattoo was fantastic from start to finish. Our tour guide Gordon Ross was brilliant. Very entertaining and knowledgeable abiut the history of Glasgow, Edinburgh and Loch Lomo... See more
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We spoke to Joyce in relation to changing our holiday booking for next year. Joyce was very attentive in listening to our requirements and very patient whilst we discussed the changes in the detai... See more
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Lovely weekend break to Scotland, highlight being the Edinburgh Military Tattoo. Everything went smoothly from beginning to end. Easy online booking, plenty of updates, again, via email. Our guide,... See more
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Company details
Written by the company
At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!
Written by the company
- Our Story
- Newmarket Holidays was founded in 1983. Since then we've grown to become one of the UK's largest independently owned escorted tour specialists.
- Our Tours
- Carefully chosen accommodation and travel arrangements, guided excursions and unforgettable experiences in the company of a friendly tour manager...There's more to our tours than just the places you'll visit.
- An Award-Winning Reputation
- At Newmarket Holidays, while our focus has never been on winning awards, we are especially proud of the 36 British Travel Awards we've won since 2011, because the nominations and votes came from the British public, not just from within the travel trade.
Contact info
Cantium House, Railway Approach, SM6 0BP, Wallington, United Kingdom
- 03303411927
- trustpilot@newmarketholidays.co.uk
- newmarketholidays.co.uk
4.8
Excellent
23K reviews
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A Reassuringly easy, comfortable full on experience.
Apart from a minor administrative hiccup with the logging on details ( no email address given) everything was straightforward. From the moment we met Beverly everyone went into immediate relaxation mode. She took control and breezed us through every experience. She made us feel assured and protected. We felt she went above and beyond to help and to keep us informed. She shared her extensive knowledge of not only the experiences but of the area it's history and it's customs but lots of tips that guided us from being caught out, like the better places for currency exchange. All the transfers were on time, safe clean and comfortable. Beverlys added interesting commentary of local interest as we traveled made every journey a treat.
The hotel was perfect in everyday. Rooms were compact but clean with all essentials catered for. We very much enjoyed the trip and would, and have, recommend Newmarket to others.
September 1, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Mark,
Thank you for such a wonderfully detailed review. We’re thrilled to hear that, aside from the small issue with the login details, your experience with Newmarket was so easy, comfortable and reassuring.
It’s fantastic to hear how much of a difference Beverly made to your trip. Her knowledge, thoughtful advice and willingness to go above and beyond clearly helped you feel relaxed and well looked after from the moment you met her. We’ll be delighted to pass your lovely comments on to Beverly.
We’re also pleased that the transfers ran smoothly and that you enjoyed the added local insight along the way. It sounds as though the hotel was a great fit too.
Most importantly, thank you for recommending Newmarket to others. We’re so pleased you enjoyed your trip and hope to have the pleasure of welcoming you back on another adventure!
Kind regards,
Chris
Good experience
I phoned because I had some questions about a christmas trip. I spoke to Neil who was very helpful, he answered all my questions. The booking was easy and he was polite and courteous all through. This will be our second trip with the company.
September 5, 2026
Reply from Newmarket Holidays
Dear Maggie,
Thank you for sharing your experience with us. We’re delighted that Neil was able to answer all your questions about your Christmas trip and make the booking process so straightforward.
It’s great to hear that you found Neil polite, courteous and helpful throughout your conversation. We’ll certainly pass your kind feedback on to him.
And welcome back for your second trip with Newmarket! We really appreciate your continued trust in us and hope your Christmas getaway is a wonderful one.
Kind regards,
Chris
First time i have used newmarket…
First time i have used newmarket holidays . And first time i have had a holiday from any tour operater . All booking process were execlant no probs . Bev the tour guide was excellant so were the other guides on each tour to krakow city ,aushwitz & birkenau and the salt mine . Will use newmarket agine
September 1, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Stephen,
What a fantastic first experience with Newmarket Holidays! We’re delighted to hear that your first tour-operator holiday went so smoothly, from the booking process right through to the excursions.
It’s lovely to know that Bev made such a great impression, and that the guides for Krakow, Auschwitz & Birkenau, and the Salt Mine all helped make the experience special. We’ll be sure to share your kind words with Bev and the wider team.
Thank you for choosing Newmarket for your first organised holiday, and even more so for saying you’ll travel with us again. We look forward to welcoming you back!
Kind regards,
Chris
Fantastic guide
The booking process was very straightforward although it wasn’t always easy to find the details of the holiday once booked.
The holiday was excellent. Hotel was in a great position and all the tours were really well organised with excellent guides.
Our guide Bev was considerate, informative, helpful, funny and efficient. She made the holiday really.
August 31, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Debbie,
Thank you for such a fantastic review! We’re delighted that you had an excellent holiday and enjoyed the hotel’s great location, as well as the organisation of the tours and the quality of the guides.
It’s especially wonderful to hear your praise for Bev. Being considerate, informative, helpful, funny and efficient is quite the combination, and we’re thrilled she helped make your holiday so memorable. We’ll be sure to pass your lovely comments on to her.
We also appreciate your feedback about finding your holiday details after booking. We’ll share this with the relevant team as we’re always looking for ways to make the experience even easier for our customers.
Thank you for travelling with Newmarket Holidays— we hope to see you again soon!
Kind regards,
Chris
Highly recommended tour.
Excellent tour, the Titanic Experience is outstanding and well worth a visit. Good hotel, and tour guide Tony was very well organised and entertaining 😄
September 2, 2026
Unprompted review
Reply from Newmarket Holidays
Thank you for such a lovely review! We’re delighted you enjoyed the tour and agree that the Titanic Experience is a truly memorable highlight.
It’s also wonderful to hear that you were pleased with the hotel and that Tony kept everything so well organised while adding plenty of entertainment along the way. We’ll make sure your kind words reach him.
We really appreciate the recommendation and hope to welcome you on another Newmarket adventure soon!
Kind regards,
Chris
First time with newmarket…
The booking was held while I decided upon which airport to yravel from. A second booking for a trip by mistake was promptly removed
August 28, 2026
Reply from Newmarket Holidays
Good day,
Thank you for sharing your first experience with Newmarket Travel. We’re pleased we could hold your booking while you decided which airport was most convenient for you, giving you the time to make the right choice without pressure.
It’s also good to hear that the duplicate booking made in error was removed promptly and without any fuss. We hope this smooth start is the first of many enjoyable experiences with Newmarket, and we look forward to welcoming you on your trip!
Kind regards,
Chris
The booking I made was.good...but
The booking I.made was.good
Agent was helpful
My main reason for 4 star rather than 5 is the single supplement charge, which was nearly £300 and this just gets me a smaller single room
The single supplement should make up for the other half cost of the double room. But aparently, it does not. Most hotels sell rooms at a room rate. Disappointing but hoping the trip will be good.
September 4, 2026
Reply from Newmarket Holidays
Dear Marilyn,
Thank you for sharing your feedback. We’re pleased to hear that your booking went smoothly and that our agent was helpful.
We completely understand your disappointment regarding the single supplement, especially when the charge was close to £300 while you’re allocated a smaller single room. We appreciate you taking the time to explain your expectations, and we’ll certainly pass your comments on to the relevant team.
We hope you have a fantastic trip and that the experience itself exceeds your expectations. Enjoy your travels!
Kind regards,
Chris
Immediate helpful and appropriate response
Immediate recognition of the implication of the request.Very quick uptake. And then action taken appropriately and very satisfactorily. Extremely helpful and pleasant manner.
September 4, 2026
Reply from Newmarket Holidays
Dear Diana,
Thank you for your excellent feedback. It’s great to know that your request was understood straight away and that the appropriate action was taken quickly and satisfactorily.
We’re particularly pleased that you found the service both extremely helpful and pleasant. That combination of efficiency and a friendly approach is exactly what we aim for when assisting our customers.
Thank you for taking the time to share your experience with Newmarket Travel!
Kind regards,
Chris
I had great customer service from Joyce
I had great customer service from Joyce. She answered my query quickly and we had a good laugh. A great sense of humour.
September 5, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Deborah,
Thank you for your lovely feedback! We’re so pleased to hear that Joyce was able to sort out your query quickly — and even better that you had a good laugh along the way!
A great sense of humour can certainly make a difference, and we’ll be delighted to pass your kind comments on to Joyce. We’re sure she’ll be pleased to know her friendly approach made your experience that much more enjoyable.
Thanks again for taking the time to recommend Joyce and Newmarket Travel!
Kind regards,
Chris
Again I give praise to Newmarket…
Again I give praise to Newmarket Travel. Today I have been corresponding with Linda who replied promptly to my queries and dealt with them in a professional way.
I certainly would recommend this company
Nothing is too much trouble for them
5 stars, definitely!
September 5, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Lesley,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that Linda was able to respond promptly to your queries and assist you in such a professional and helpful manner.
We’ll be sure to share your kind words with Linda — it’s always lovely to know when a member of our team has made a positive impression. Your recommendation means a great deal to us, and we’re thrilled that you feel nothing is too much trouble.
Thank you again for choosing Newmarket Travel, and we look forward to helping you with many more memorable journeys!
Kind regards,
Chris
A great trip to Belfast with Newmarket and guide Tony
A great trip to Belfast with Newmarket. Appreciated the prompt and helpful assistance when our flight was cancelled at short notice. Tony, our tour manager and guide was great. From his reassuring welcome text confirming numbers and giving transfer instructions, his texts and very reassuring phone call regarding our changed travel arrangements and advice on obtaining a taxi to our hotel to his friendliness, efficiency, incredible knowledge, story telling and jokes and recommendations. He packed as much as possible into our tours and at each pick up would run ahead of the coach to gather everyone before the coach arrived. A great asset to the company ably assisted by coach driver Martin.
August 30, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Lynne,
What a lovely review — thank you for sharing it! We’re delighted that, despite the unexpected flight cancellation, our team was able to provide prompt support and help keep your Belfast trip on track.
It’s fantastic to hear how much you enjoyed having Tony as your tour manager and guide. His reassuring communication, local knowledge, storytelling, humour and thoughtful recommendations clearly made a lasting impression. We’ll be sure to pass your kind comments on to Tony, as well as to Martin for his excellent support behind the wheel.
We’re so pleased you had such a memorable trip to Belfast with Newmarket, and we hope to see you travelling with us again soon!
Kind regards,
Chris
Patience was excellent.
Patience was polite, thorough and very helpful. she made up for the fact that Newmarket had not provided any checkin details wiyth their info pack. also the vueling website wpould not log me in even though I had enterted the booking ref number correctly. Patience actually booked us on to out and return flight herself and emailed the documents to us.
this is our second holiday with Newmarket. 1st flight also failed to brovide adequate check ion details. This is an area the company needs to get a grip on. Bujt Patience. excellent.
September 5, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Jeremy,
Thank you for taking the time to share such detailed feedback. We’re especially pleased to hear that Patience was so polite, thorough and helpful. It’s wonderful to know she stepped in, arranged your outbound and return flights, and made sure you received the necessary documents.
We’re sorry, however, that you were left without clear check-in information and then had difficulty accessing the Vueling website. We understand how frustrating that must have been, particularly as you experienced a similar issue on your first Newmarket holiday. Your comments are valuable, and we’ll make sure this feedback is highlighted to the relevant team.
Thank you for choosing Newmarket again, and please pass on our thanks to Patience for her excellent service. We hope you have a fantastic holiday!
Kind regards,
Chris
Great tour,everything went like…
Great tour,everything went like clockwork,hotel excellent plus also the tour guide Tony very knowledgeable in all aspects from start to finish.
September 3, 2026
Unprompted review
Reply from Newmarket Holidays
Good day,
Thank you for the fantastic feedback! We’re thrilled to hear that the tour went like clockwork and that you were so pleased with the hotel.
It’s especially lovely to hear your kind words about Tony. His knowledge and guidance clearly made a real difference throughout the trip, and we’ll be sure to share your appreciation with him.
We’re delighted you had such a great experience and hope to welcome you on another adventure in the future!
Kind regards,
Chris
I had a query which was quickly…
I had a query which was quickly resolved. Booking was easy. Thank you
August 21, 2026
Reply from Newmarket Holidays
Dear Jeana,
Thank you for your kind feedback! We’re delighted to hear that your query was resolved quickly and that you found the booking process easy.
It’s great to know everything went smoothly, and we really appreciate you taking the time to share your experience. Wishing you a wonderful trip and many happy travels!
Kind regards,
Chris
We really enjoyed it from start to…
We really enjoyed it from start to finish. The booking process was easy. Everything was really well organised. We were always collected on time and reached each destination on schedule. Our hotel was in a perfect location and was well above what we expected. Tony was a great informative guide and blended just the right mixture of historical facts with amusing stories. He made lots of helpful suggestions about where we could go in our free time. Our cheerful driver made us feel safe even on some of the more twisty, rural roads.
August 30, 2026
Unprompted review
Reply from Newmarket Holidays
Good day,
Thank you for your wonderful review! We're delighted to hear you enjoyed your experience from start to finish. It's fantastic that the booking was easy, the organization was excellent, and that your hotel exceeded expectations. We're especially pleased that Tony and our driver made such a positive impression.
Linda,
Customer Ops, Newmarket Holidays
Flight details
I had a query about flight times and spoke to Linda. She promised to check the details and get back to me. Linda also offered to help me with checking in online. I found her to be really helpful and felt reassured after speaking with her.
September 5, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Audrey,
We're pleased to hear that Linda provided helpful assistance with your flight query. It's wonderful to know that you felt reassured after speaking with her. We appreciate you sharing your positive experience.
Patience,
Customer Ops, Newmarket Holidays
Our tour to Molvano
Molvino and surroundings is such a beautiful place with lots to do and see.
Our hotel, the Ariston was very good, good food, nice rooms and excellent staff who were always fun and very helpful. Our tour guide Mariangela was excellent, she was knowledgeable, very well organised and fun to be with.
August 26, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Geoff,
Thank you for your wonderful feedback! We're delighted to hear you enjoyed the beautiful surroundings and all that Molveno has to offer. It's fantastic to know that the hotel, its food, rooms, and staff contributed to such a positive experience. We're especially pleased that Mariangela made your trip so memorable with their knowledge and organization.
Linda,
Customer Ops, Newmarket Holidays
Helpful and knowledgable staff
September 5, 2026
Reply from Newmarket Holidays
Dear Owen,
Thank you for your feedback. We are pleased to hear that you found our team to be helpful and knowledgeable. We truly appreciate you taking the time to share your experience with us.
Linda,
Customer Ops, Newmarket Holidays
Had a query about my forthcoming trip
Had a query about my forthcoming trip. Jerry answered swiftly and gave reassurance. Brilliant service and am now so excited for my holiday!
September 5, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Wendy,
We're happy to hear that Jerry was able to swiftly answer your query and provide reassurance for your forthcoming trip. We're delighted you're now excited for your holiday!
Linda,
Customer Ops, Newmarket Holidays
I had a query about the luggage…
I had a query about the luggage allowance for my holiday. Jerry dealt with this quickly and informed me within 24 hours. Excellent customer service.
September 5, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Pauline,
We're delighted to hear that your query about luggage allowance was dealt with quickly and efficiently by Jerry. Providing excellent customer service is something we always strive for, and we're glad this was reflected in your experience.
Linda,
Customer Ops, Newmarket Holidays
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