Just wanted to say how helpful Lorraine was this week in booking our holiday to Italy next year. It was so nice to talk to an actual "human being" rather than an AI / digital assistant! That way we... See more
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Our trip to the Edinburgh Tattoo was fantastic from start to finish. Our tour guide Gordon Ross was brilliant. Very entertaining and knowledgeable abiut the history of Glasgow, Edinburgh and Loch Lomo... See more
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We spoke to Joyce in relation to changing our holiday booking for next year. Joyce was very attentive in listening to our requirements and very patient whilst we discussed the changes in the detai... See more
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Lovely weekend break to Scotland, highlight being the Edinburgh Military Tattoo. Everything went smoothly from beginning to end. Easy online booking, plenty of updates, again, via email. Our guide,... See more
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Company details
Written by the company
At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!
Written by the company
- Our Story
- Newmarket Holidays was founded in 1983. Since then we've grown to become one of the UK's largest independently owned escorted tour specialists.
- Our Tours
- Carefully chosen accommodation and travel arrangements, guided excursions and unforgettable experiences in the company of a friendly tour manager...There's more to our tours than just the places you'll visit.
- An Award-Winning Reputation
- At Newmarket Holidays, while our focus has never been on winning awards, we are especially proud of the 36 British Travel Awards we've won since 2011, because the nominations and votes came from the British public, not just from within the travel trade.
Contact info
Cantium House, Railway Approach, SM6 0BP, Wallington, United Kingdom
- 03303411927
- trustpilot@newmarketholidays.co.uk
- newmarketholidays.co.uk
4.8
Excellent
23K reviews
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Mtee
Mtee was very helpful and patient and sorted out my .
questions very clearly.
Very good sevice.
September 4, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Clive,
Thank you for your lovely feedback!
We’re delighted to hear that Mtee was so helpful and patient, taking the time to answer your questions clearly and make sure everything was sorted for you.
It’s great to know you received such good service. We’ll be sure to pass your kind words on to Mtee.
Thank you for choosing Newmarket Holidays, and we hope you have a fantastic holiday!
Kind regards,
Chris
Laura was great she sorted out all my…
Laura was great she sorted out all my problems ten out of ten to her
September 4, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Elizabth,
Thank you for your fantastic feedback!
We’re so pleased to hear that Laura was able to sort out all your problems and make everything right for you. It’s wonderful to know that her help made such a positive difference.
A ten out of ten is certainly praise worth celebrating! We’ll make sure Laura receives your kind comments.
Thank you for choosing Newmarket Holidays, and we hope you have a wonderful trip!
Kind regards,
Chris
Really nice to do the booking on the…
Really nice to do the booking on the phone with someone able to provide useful information.
September 3, 2026
Reply from Newmarket Holidays
Dear Susan,
Thank you for your lovely feedback!
We’re delighted to hear that you enjoyed being able to make your booking over the phone and speak with someone who could provide useful, helpful information along the way.
There’s something reassuring about having a friendly person on hand to answer questions and make the booking feel straightforward.
Thank you for choosing Newmarket Holidays, and we hope you have a fantastic holiday!
Kind regards,
Chris
Provided all the information
Provided all the information, in order to enable a decision to book.
September 3, 2026
Reply from Newmarket Holidays
Dear Robert,
Thank you for your feedback!
We’re pleased to hear that you were provided with all the information you needed to make your booking decision. Having clear and helpful information makes such a difference when planning a holiday.
We really appreciate you choosing Newmarket Holidays and taking the time to share your experience.
We hope you have a wonderful trip and enjoy every moment!
Kind regards,
Chris
Excellent tour manager
The initial and subsequent booking process, the instalment plan,The location of the hotel, the trips offered and a super tour manager, Monica Debernardi
September 2, 2026
Unprompted review
Reply from Newmarket Holidays
Good day,
Thank you for your wonderful feedback!
It’s fantastic to hear that everything came together so well, from the initial booking and instalment plan through to the hotel location and the excursions on offer.
And of course, we’re delighted that Monica Debernardi was such a highlight of your experience. A great Tour Manager can make a real difference to a holiday, and we’ll be sure to share your kind words with Monica.
Thank you for choosing Newmarket Holidays, and we hope to welcome you on another memorable journey in the future!
Kind regards,
Chris
Lake Como
I have to commend Eleonora Cipollina (tour rep) on her work ethic. She was exceptionally knowledgeable, kind and courteous. An absolute asset to Newmarket Holidays. Thoroughly enjoyed the excursions
The hotel staff were all exceptionally pleasant & nothing was a trouble.
The hotel was let down by the pool area, which needs tidying up.
Breakfast was good but the evening meal was often cold.
August 26, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Rachael,
Thank you for taking the time to share such detailed feedback about your Lake Como experience.
We’re delighted to hear that Eleonora Cipollina made such a wonderful impression. Her knowledge, kindness, and courteous approach are exactly the qualities we value in our Tour Representatives, and we’ll be sure to pass your generous praise on to Eleonora.
It’s also lovely to hear that the hotel staff were so pleasant and accommodating, and that you thoroughly enjoyed the excursions.
We’re sorry, however, that the pool area was not as well maintained as you would have expected and that the evening meals were sometimes served cold. We understand how disappointing this can be, particularly when you’re looking forward to relaxing and enjoying a meal after a day of exploring. Your comments are appreciated and will be shared with the relevant team.
Thank you again for your honest and balanced feedback. We hope the many highlights of your Lake Como trip left you with some wonderful memories.
Kind regards,
Chris
Tried to book a trip to Wimbledon "on…
Tried to book a trip to Wimbledon "on line" and couldn't tailor a package with the full requirements we wanted so gave up and made a call. What a difference when we spoke to Lorraine, who listened carefully for the full details of the package we wanted, went away for a couple of minutes and came back with two or three options which fully suited our needs
Refreshing to speak to someone who took pride in looking after us. Now we are really looking forward to seeing some tennis live, with a nice hotel to relax in, both before and after. Ten out of ten. Thank you
August 29, 2026
Unprompted review
Reply from Newmarket Holidays
Dear David,
Thank you for such a fantastic review!
We completely understand how frustrating it can be when an online booking doesn’t quite allow you to tailor a package to your requirements. We’re therefore especially pleased that you decided to give us a call and that Lorraine was able to make such a difference.
It’s wonderful to hear that Lorraine listened carefully to what you wanted, took the time to explore the options, and came back with several packages that suited your needs. We love hearing that you felt genuinely looked after — that personal service is exactly what we strive for.
We’ll be sure to share your “ten out of ten” with Lorraine. We hope you have an amazing time at Wimbledon, enjoy the live tennis, and make the most of your relaxing hotel stay!
Kind regards,
Chris
Very helpful staff
I recently had to deal with Newmarket customer services, and Jerry was very helpful and professional, in assisting me with a logistical problem when joining a new tour in the US.
September 1, 2026
Unprompted review
Reply from Newmarket Holidays
Hi
We appreciate you sharing your feedback. We're happy to hear that our team member was very helpful and professional in assisting you with a logistical problem when joining a new tour. Thank you for your kind words!
Carl
Yesterday I contacted Newmarket and had…
Yesterday I contacted Newmarket and had the pleasure of talking to Musa. What a helpful,cheerful, professional lady she is. Sorted my problem out within a few hours. Newmarket is very lucky to have Musa. If only every company was like her.
September 3, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Philip
We're so pleased to hear about your excellent experience. It's wonderful that our team member was so helpful, cheerful, and professional, and sorted out your problem so quickly. We appreciate your kind words.
Carl
Octavia was very helpfull and answered…
Octavia was very helpfull and answered all my pre holiday queries.
September 4, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Steve
Thank you for your wonderful 5-star review! We're delighted to hear that our team member was very helpful and answered all your pre-holiday queries. We'll be sure to pass on your kind feedback.
Carl
Reply from Newmarket Holidays
Dear Thomas,
Thank you for your feedback!
We’re pleased to hear that you found the booking process easy and straightforward. Making things simple from the very beginning is exactly what we aim to achieve.
We really appreciate you choosing Newmarket Holidays and taking the time to share your experience.
We hope you have a wonderful holiday!
Kind regards,
Chris
I would like to compliment Musa on her…
I would like to compliment Musa on her excellent telephone manner. She was very professional and extremely helpful. I can thoroughly recommend this company. Thank you very much.
September 4, 2026
Unprompted review
Reply from Newmarket Holidays
Thank you for your wonderful feedback! We're so pleased to hear that our team member provided such professional and helpful service. It's great to know you had such a positive experience.
Carl
Had a problem with checking in and this…
Had a problem with checking in and this lovely lady talked me through it step by step
Thank you Musa
September 4, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Pat
We're so pleased to hear that our team member was able to assist you step-by-step with your check-in. It's wonderful to know that you received such helpful service.
Carl
Lake Como
Potential flight delays were handled efficiently. Hotel transfer was good. Rep (Ellie) was knowledgeable and approachable. Benefits of booking optional excursions together should be clearer (eg Bernina Express included 2 other excursions). But the hotel was "tired". Bathroom definitely needed updating. No USB charging points or modern power outlets (standard EU power adaptor did not fit). Dining room staff were excellent but let down by the quality of the evening meal main course.
August 26, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Keith
Thank you for your feedback. We're pleased to hear that the potential flight delays were handled efficiently and that your hotel transfer was good. It's also wonderful to know that our representative was knowledgeable and approachable.
We appreciate your comments regarding the clarity of optional excursion benefits and will review how we present this information. We are sorry to hear that the hotel felt "tired" and that the bathroom needed updating, as well as the issues with power outlets. Your feedback on the quality of the evening meal's main course has also been noted. We're glad to hear the dining room staff were excellent.
Carl
Spoke with Mtee this morning regarding…
Spoke with Mtee this morning regarding an update regarding personal information for forthcoming holiday.
Mtee was very professional and explained everything to me and informed me of when I would receive my documents and other holiday information.
A very pleasant and well spoken young man, thanks.
September 4, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Dawn
We are delighted to hear that our team member was professional and clearly explained everything regarding your forthcoming holiday. It's wonderful to know you had such a pleasant experience and received all the information you needed.
Carl
Neil was fantastic
Neil was fantastic, very friendly and informative about the trip. A very pleasant booking experience. We look forward to our holiday to Memphis.
September 3, 2026
Unprompted review
Reply from Newmarket Holidays
Hi Catherine and Wayne
Thank you for your wonderful feedback! We're delighted to hear that your booking experience was so pleasant and that our team member was friendly and informative. We hope you have a fantastic holiday to Memphis!
Carl
Our second experience with Newmarket…
Our second experience with Newmarket and Neil was absolutely brilliant. Helpful, knowledgeable and he made the booking process seamless.
Thankyou so much.
September 1, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Angie,
Thank you for your wonderful feedback!
We’re delighted to hear that your second experience with Newmarket Holidays has been such a positive one. It’s especially lovely to know that Neil made the booking process seamless with his helpful and knowledgeable approach.
We’ll be sure to pass your kind words on to Neil — he’ll be thrilled to know how much you appreciated his assistance.
Thank you for choosing Newmarket Holidays again, and we hope this next holiday is every bit as enjoyable as your first!
Kind regards,
Chris
Customer Service
I haven't been on my holiday yet but my pre-travel request was dealt with by Mtee. Great customer service, friendly, helpful and efficient.
September 3, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Nicola,
Thank you for your lovely feedback!
We’re delighted to hear that Mtee handled your pre-travel request with such great customer service. It’s wonderful to know that he was friendly, helpful, and efficient, making sure everything was dealt with smoothly ahead of your holiday.
We’ll be sure to pass your kind comments on to Mtee.
We hope you have a fantastic holiday and that everything goes just as smoothly when you travel!
Kind regards,
Chris
Belfast Titanic tour
We are first time Newmarket tour customers and we booked a trip to Belfast for the Titanic experience. Our tour Manager Tony made the trip extremely enjoyable from start to finish with his exceptional knowledge of the areas we were passing through. Tony even offered suggestions for when we did have some free time, unfortunately not enough time to do everything he suggested. The choice of the Titanic Hotel as an upgrade hotel was also worth it. High praise indeed for Tony our tour manager, Martin our coach driver and Newmarket for putting this tour in its itinerary.
August 30, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Jamie,
Thank you for such a fantastic review!
We’re delighted that your first Newmarket Holidays tour was such a memorable one. It’s wonderful to hear that Tony made your Belfast and Titanic Experience enjoyable from start to finish, with his exceptional knowledge and thoughtful suggestions helping you get even more from your time there.
We’re also pleased that you felt the Titanic Hotel upgrade was well worth it. And of course, we’ll make sure Tony and Martin receive your high praise — it’s great to know that both our Tour Manager and coach driver contributed so positively to your experience.
Thank you for choosing Newmarket Holidays for your first tour. We’re thrilled you enjoyed it and hope it’s the first of many adventures with us!
Kind regards,
Chris
Tony was excellent in all respects
Tony was excellent in all respects, helpful, informative, courteous, and had a n overall pleasant nature. In addition Martin the driver was just as pleasant and kept us safe in our travels
August 30, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Robert,
Thank you for your wonderful feedback!
We’re delighted to hear that Tony was excellent throughout your experience. His helpfulness, informative approach, courtesy, and pleasant nature clearly made a real difference to your trip.
It’s also lovely to hear such positive comments about Martin. Knowing that he was friendly while keeping you safe and comfortable on your travels is fantastic to hear.
We’ll be sure to share your kind words with both Tony and Martin. Thank you for choosing Newmarket Holidays!
Kind regards,
Chris
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