Just wanted to say how helpful Lorraine was this week in booking our holiday to Italy next year. It was so nice to talk to an actual "human being" rather than an AI / digital assistant! That way we... See more
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Our trip to the Edinburgh Tattoo was fantastic from start to finish. Our tour guide Gordon Ross was brilliant. Very entertaining and knowledgeable abiut the history of Glasgow, Edinburgh and Loch Lomo... See more
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We spoke to Joyce in relation to changing our holiday booking for next year. Joyce was very attentive in listening to our requirements and very patient whilst we discussed the changes in the detai... See more
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Lovely weekend break to Scotland, highlight being the Edinburgh Military Tattoo. Everything went smoothly from beginning to end. Easy online booking, plenty of updates, again, via email. Our guide,... See more
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Company details
Written by the company
At Newmarket Holidays we've been making a difference to our clients' travelling experiences since 1983, providing superb value at affordable prices, excellent arrangements and the best in customer care, from the moment you book, to long after you return. Whether you choose a two-day trip to a special event, or a three-week exploration of the other side of the world, the Newmarket Holidays Difference is that we're with you all the way!
Written by the company
- Our Story
- Newmarket Holidays was founded in 1983. Since then we've grown to become one of the UK's largest independently owned escorted tour specialists.
- Our Tours
- Carefully chosen accommodation and travel arrangements, guided excursions and unforgettable experiences in the company of a friendly tour manager...There's more to our tours than just the places you'll visit.
- An Award-Winning Reputation
- At Newmarket Holidays, while our focus has never been on winning awards, we are especially proud of the 36 British Travel Awards we've won since 2011, because the nominations and votes came from the British public, not just from within the travel trade.
Contact info
Cantium House, Railway Approach, SM6 0BP, Wallington, United Kingdom
- 03303411927
- trustpilot@newmarketholidays.co.uk
- newmarketholidays.co.uk
4.8
Excellent
23K reviews
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Online booking hadn't gone through
Online booking hadn't gone through, range sales team all sorted within a few minuts
August 26, 2026
Reply from Newmarket Holidays
Dear Tracy,
Thank you for your feedback!
We’re pleased to hear that when your online booking didn’t go through, our sales team was able to step in and get everything sorted within just a few minutes.
It’s great to know the team made the process quick and hassle-free for you.
Thank you for choosing Newmarket Holidays, and we hope you have a wonderful holiday!
Kind regards,
Chris
Excellent Service by Mtee
Mtee gave me excellent service he resolved my challenge within a couple of minutes.
Excellent thank you Mtee.
September 2, 2026
Unprompted review
Reply from Newmarket Holidays
Good day,
Thank you for your excellent feedback!
We’re delighted to hear that Mtee was able to resolve your challenge within just a couple of minutes. It’s great to know he provided such efficient and effective service when you needed it.
We’ll be sure to pass your thanks on to Mtee — he’ll be pleased to know how much you appreciated his help.
Thank you for choosing Newmarket Holidays!
Kind regards,
Chris
Booking made easy
Kate was very helpful she listened to my request said she would have to make a telephone call and then call me back
As good as her word she called me back on the first working day after the bank holiday
She had confirmed that we would have double rooms throughout our trip
We then booked and she made it as easy as possible
A pleasant experience
September 1, 2026
Reply from Newmarket Holidays
Dear Gareth,
Thank you for sharing your experience!
We’re so pleased to hear that Kate listened carefully to your request and followed through with a call back as promised after the bank holiday. It’s wonderful to know she was able to confirm your double rooms throughout the trip and make the booking process as easy as possible.
Keeping promises and making sure everything is right for our customers is so important to us, so it’s lovely to hear that Kate made this such a pleasant experience.
We’ll be sure to pass your kind words on to Kate, and we hope you have a fantastic trip!
Kind regards,
Chris
Extremely helpful and patient plus…
Extremely helpful and patient plus very pleasant. Emphatic and understanding.
Excellent service. Would definitely recommend Neil.
August 28, 2026
Reply from Newmarket Holidays
Dear Sam,
Thank you for your wonderful feedback!
We’re delighted to hear that Neil was so helpful, patient, pleasant, and understanding. It’s particularly lovely to know that you felt listened to and supported throughout your conversation.
We truly appreciate your recommendation and will make sure Neil receives your kind comments. It’s fantastic recognition of the excellent service he provides.
Thank you for choosing Newmarket Holidays!
Kind regards,
Chris
Titanic Experience and Giants Causeway
At the beginning of the tour our flight was cancelled. The lady I spoke to in the emergency team couldn’t have been more helpful making sure the change of flight was properly arranged and the holiday put back on track.
From then on Tony the Tour manager spoke on the telephone and messaged regarding transport from the airport to make fresh arrangements. Over the rest of the holiday he was an excellent guide. He worked tirelessly to ensure that everything worked smoothly and on time. He was a credit to your organisation.
August 30, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Tony,
Thank you for sharing such a wonderful account of your Titanic Experience and Giants Causeway tour.
We’re sorry to hear that your flight was cancelled at the start of your holiday, but we’re delighted that our emergency team was able to step in quickly and help get everything back on track.
It’s fantastic to hear that Tony, your Tour Manager, continued to support you throughout the trip, keeping in touch about your airport transport and working tirelessly to make sure everything ran smoothly and on time.
Being described as “a credit to your organisation” is wonderful recognition of Tony’s dedication, and we’ll be sure to pass your kind words on to him.
Thank you for choosing Newmarket Holidays, and we hope you returned home with some fantastic memories of your trip!
Kind regards,
Chris
I phoned Newmarket Holidays to make a…
I phoned Newmarket Holidays to make a booking for a holiday in 2028. Kate B was so incredibly helpful in answering my myriad of questions about the holiday which were not stated in the website description. I've received all the paperwork and the link to manage my booking works perfectly. Thanks Kate!
September 2, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Lynn,
Thank you for such a wonderful review!
We’re delighted to hear that Kate was so incredibly helpful in answering all your questions and providing the extra information you needed beyond what was available on our website. It’s great to know that your paperwork arrived safely and that the Manage My Booking link is working perfectly too.
We’ll be sure to pass your thanks on to Kate — we’re sure she’ll be delighted to know how much you appreciated her help.
Thank you for choosing Newmarket Holidays, and we hope you have a fantastic holiday in 2028!
Kind regards,
Chris
Simple and fast booking process
Whole booking process very quick and simple.
Website very easy to operate and follow.
August 30, 2026
Reply from Newmarket Holidays
Dear John,
Thank you for your lovely feedback!
We’re pleased to hear that you found the whole booking process quick and simple, and that our website was easy to navigate and follow.
Making the booking experience straightforward from start to finish is exactly what we aim for.
We really appreciate you taking the time to share your experience, and we hope you have a wonderful holiday!
Kind regards,
Chris
Very helpful assistant did my booking
Very helpful assistant did my booking.
Talked me through everything clearly.
Answered my questions well.
Made it an easy process, unlike some online bookings I have tried to make!
Well done!
September 1, 2026
Reply from Newmarket Holidays
Dear Jenny,
Thank you for your fantastic feedback!
It’s wonderful to hear that our assistant talked you through everything clearly, answered your questions, and made the whole booking process so easy.
We know that booking a holiday online can sometimes feel frustrating, so we’re especially pleased that you had a smooth and straightforward experience with us.
Thank you for the “Well done!” — we’ll happily pass that on to the team. Wishing you a fantastic holiday!
Kind regards,
Chris
Our first booking with Newmarket Holidays'
The information we received by Emillia was well delivered and confirmed in emails. We had all our questions answered before we booked. Now looking forward to our first trip with Newmarket Holidays.
September 1, 2026
Reply from Newmarket Holidays
Dear Lynda,
Thank you for sharing your experience with us!
We’re delighted to hear that Emillia provided clear and well-delivered information, and that everything was confirmed for you by email. It’s especially pleasing to know that all your questions were answered before you made your booking.
We’re so pleased to welcome you for your first trip with Newmarket Holidays. We hope it’s the beginning of many wonderful journeys with us!
Have a fantastic time and enjoy every moment.
Kind regards,
Chris
Responsiveness and answers to booking queries
Answers to my questions were fully addressed rapidly. This was despite the need to consult with a colleague over the BH weekend. Very impressed as my expectations were well managed and promises to return with information were delivered early.
August 29, 2026
Reply from Newmarket Holidays
Dear Jane,
Thank you for taking the time to share such thoughtful feedback!
We’re really pleased to hear that your booking queries were answered so quickly and thoroughly, even with the need to consult a colleague over the bank holiday weekend.
It’s especially encouraging to know that your expectations were well managed and that the promised follow-up came earlier than expected. Keeping our customers informed and following through on our commitments is something we take seriously.
We truly appreciate your kind words and are delighted that you were so impressed with the service.
Kind regards,
Chris
Very helpful and covered all queries…
Tasha was very helpful and covered all queries and trip bookings including airport assistance and hotel.
September 2, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Paul,
Thank you for your lovely feedback!
We’re delighted to hear that Tasha was so helpful and took the time to cover all your queries, including the trip bookings, airport assistance, and hotel arrangements.
It’s great to know everything was explained and organised for you, making the booking process feel that much easier.
We’ll be sure to share your kind words with Tasha, and we hope you have a fantastic holiday!
Kind regards,
Chris
Tee was lovely, very experienced.
Tee was very knowledgeable experienced too. Lovely to talk with her. Answered my query. 10/10
September 2, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Diane,
Thank you for your fantastic 10/10 review!
We’re delighted to hear that Tee was so lovely to speak with and that her knowledge and experience helped resolve your query. It’s great to know you felt well looked after during your conversation.
We’ll be sure to pass your kind words on to Tee. She’ll be thrilled to know how much you appreciated her help.
Thank you for choosing Newmarket Holidays!
Kind regards,
Chris
Mtee was absolutely brilliant
Mtee was absolutely brilliant. I can’t praise him enough. Very friendly, very helpful, very patient, very professional.
September 2, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Joseph,
Thank you for such fantastic feedback!
We’re thrilled to hear that Mtee was absolutely brilliant and made such a positive impression. It’s wonderful to know that you found him friendly, helpful, patient, and professional throughout.
We’ll make sure Mtee sees your lovely comments — I’m sure they’ll mean a great deal to him.
Thank you for choosing Newmarket Holidays, and we wish you a wonderful holiday!
Kind regards,
Chris
Easy booking
Easy booking system with our advisor Grace Answered all our queries and holiday was booked in a stress free process
August 31, 2026
Reply from Newmarket Holidays
Dear Alexandra,
Thank you for your wonderful feedback!
We’re so pleased to hear that Grace made the booking process easy and stress-free. It’s fantastic to know that she was able to answer all your queries and help you feel confident throughout the process.
We’ll be sure to share your kind words with Grace.
Wishing you a fantastic holiday and a truly enjoyable trip!
Kind regards,
Chris
Excellent service simple and easy…
Excellent service simple and easy thanks to Grace.
September 1, 2026
Reply from Newmarket Holidays
Dear Caroline,
Thank you for your lovely review!
We’re delighted to hear that you found the service excellent, simple, and easy. Grace will be so pleased to know that she made your experience a smooth and enjoyable one.
We really appreciate you taking the time to recognise Grace and wish you a fantastic holiday!
Kind regards,
Chris
Thank you Mtee
I contacted with a query. Couldn't find my booking Mtee rang me straight back he was so helpful. I'd transposed 2 digits. He sorted that and gave me the info I wanted. He was so pleasant on the phone. A credit to Newmarket Holidays.
September 2, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Irene,
Thank you for your wonderful feedback!
We’re so pleased to hear that Mtee was able to quickly help locate your booking and resolve the mix-up with the transposed digits. It’s great to know he was so helpful and pleasant throughout the call.
We’ll be sure to pass your kind words on to Mtee. Feedback like this is a fantastic recognition of the care he puts into helping our customers.
Thank you for choosing Newmarket Holidays, and we hope you have a wonderful trip!
Kind regards,
Chris
the initial call back was very prompt
the initial call back was very prompt
although there were no single spaces remaining for a late booking the customer assistant said she would make inquiries with the hotel and get back to me the following day (as it was a bank holiday)
True to her word she contacted me the following morning having sorted out a room and i booked it then
August 30, 2026
Reply from Newmarket Holidays
Good day,
Thank you for sharing your experience!
We’re delighted to hear that the initial callback was so prompt and that our customer assistant went the extra mile to make inquiries with the hotel, despite it being a bank holiday.
It’s wonderful to know that she followed through as promised and contacted you the following morning with a room arranged, allowing you to complete your booking.
We really appreciate your kind feedback and hope you have a fantastic holiday!
Kind regards,
Chris
EfficientBooking Feedback
Efficient, knowledgeable and helpful response conveyed in a pleasant and welcoming manner
September 1, 2026
Reply from Newmarket Holidays
Dear Alan,
Thank you for your fantastic feedback!
We’re pleased to hear that you found the service efficient, knowledgeable, and helpful, while still being delivered in such a pleasant and welcoming manner.
It’s exactly the experience we aim to provide, and we really appreciate you taking the time to share your thoughts.
Kind regards,
Chris
Clarifying flight changes
Once again, excellent and prompt service by phone. Mtee, my contact was very helpful friendly and well informed. The call back was swift despite being just after 9am, full marks
September 2, 2026
Unprompted review
Reply from Newmarket Holidays
Dear Nancy,
Thank you for such wonderful feedback!
We’re delighted to hear that Mtee provided you with excellent, prompt service and was friendly, helpful, and well informed when assisting with your flight changes.
It’s especially great to know that your callback was so swift, even just after 9am. We’ll be sure to share your kind words with Mtee.
Full marks right back to you for taking the time to leave such a lovely review!
Kind regards,
Chris
Great service
August 7, 2026
Reply from Newmarket Holidays
Dear Stephen,
Thank you for your kind words!
We’re so pleased to hear that you received great service. Your feedback means a lot to our team, and we truly appreciate you taking the time to share it.
Wishing you all the best and many happy travels ahead!
Kind regards,
Chris
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