Horrendous company, avoid at all costs. The impressions were difficult to do and the company wanted to charge me to send another impression kit to try again. I decided the product wasn’t for me and as... See more
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See what reviewers are saying
The new smile team had always provided a very good service. However I did become a bit concerned when there’d been a delay in replying to my chase up emails to an issue I’d raised. This said, about a... See more
Company replied
My impression coach, Ivy, was exceptional. We had a little bit of a complicated upper tray fitting. She had great guidance, the utmost patience with me and offered excellent coaching throughout the wh... See more
Company replied
In the beginning, I did not have a good communication experience after I had asked for larger uppers. Then I was transferred to Mishaal, who was on the support team. He was responsive to my concerns,... See more
Company replied
Company details
Written by the company
Invisible braces for straighter teeth at 75% less cost.
Contact info
United Kingdom
- 1-888-231-7725
- team@newsmilelife.co.uk
- newsmilelife.co.uk
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This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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Koko was absolutely incredible
Koko was absolutely incredible. She made me feel relaxed and at home. She was a laugh and even though my wisdom teeth were quite hard to scan we did it together. I can’t recommend her highly enough. Thank you so much

Reply from NewSmile
I visited Oxford street and met Kokob…
I visited Oxford street and met Kokob today, super fast and friendly experience, very professional would recommend to anyone. Looking forward to rest of process

Reply from NewSmile
I visited Oxford street for my 3D scan…
I visited Oxford street for my 3D scan which was conducted by Kobub, she was incredibly friendly and helpful. I would recommend anyone to see her to get there impressions done.

Reply from NewSmile
Was great visiting the clinic today in…
Was great visiting the clinic today in Oxford street. Not just a lovely area but lovely staff.

Reply from NewSmile
Brilliant
Visited Oxford Street Office and great service from Kokab. Very personable and keeps you at ease whilst being a professional at her job. 5/5

Reply from NewSmile
Had my impressions session with Ivy…
Had my impressions session with Ivy from NewSmile. She was absolutely brilliant; very accommodating and helpful. Ivy was patient with me in explaining and showing how to get the best impression. Truly an asset to NewSmile!

Reply from NewSmile
Good experience
Koko was very friendly and made me feel comfortable during the scan. All went well

Reply from NewSmile
Oxford Street for a 3d scan
I visited Oxford Street for a 3d scan. Very easy to find and very friendly staff. I arrived early and was seen immediately. The scan is much easier than taking impressions at home. Was in a relaxed atmosphere and a thorough job. Look forward to receiving my aligners

Reply from NewSmile
I visited today
I visited today, Oxford street NewSmile life and it was a very good experience and Kokob was very helpful. Amazing!!!

Reply from NewSmile
Best experience during my scan.
Had the best experience at my scan appointment. The process wasn’t too long and the lady who performed the scan was welcoming and made sure I was comfortable at all times. Highly recommend to anyone seeking an alternative to Invisalign.

Reply from NewSmile
Great service for scans
I visited the Oxford Street branch for my scans, Kokob was very friendly and made the whole process very pleasant and stress free 🙂

Reply from NewSmile
3D scan experience was a joy
I wanted a 3D scan as opposed to the impression kit so booked time in their London location via the website. Koko was incredibly helpful, friendly and put me at ease. She was very knowledgeable and the technology is amazing. Really impressed with this Canadian company and looking forward to seeing the results.

Reply from NewSmile
Lou was super helpful!
Lou made the process smooth, comfortable, and easy. She is an excellent impression coach!

Reply from NewSmile
Visited Oxford street office
Visited Oxford street office, Koko was amazing. Was no pain and done a quick scan, looking forward to getting the retainers, thanks

Reply from NewSmile
Good second impression
This was a second session to create dental impressions. My first set didn't turn out okay. They were able to give me specific tips to get better results based on what was deficient about the original impressions. They were patient and friendly.

Reply from NewSmile
Ivy - A very warm, friendly and knowlegable person!
Ivy has a very warm and friendly personality. She was fun to do a video session with as she made me feel completely at ease even though I was nervous. Although the trays I had were not a good fit, she suggested alternative methods for getting an impression of my teeth. I would highly recommend her to those looking for someone to feel comfortable with.

Reply from NewSmile
Ivy is the Best Impression Coach
My impression coach, Ivy, was exceptional. We had a little bit of a complicated upper tray fitting. She had great guidance, the utmost patience with me and offered excellent coaching throughout the whole process. She really knows what she's doing and is pleasant and kind. She even made herself available on her day off so that we could finish the impressions after I received different trays. I would highly recommend Ivy for impression coaching, and would recommend the impressions not be done without a coach.

Reply from NewSmile
Process has been simple so far
Process has been simple so far. Received the kit in the mail and had a video call where Lou helped me make my impressions.

Reply from NewSmile
With the help of Lou…
With the help of Lou the process was a straightforward and easy process. Lou was amazing and a great person to have to show me how to properly complete my impressions.

Reply from NewSmile
Good experience
I visited Oxford street for the scan and had very good experience and would highly recommend .

Reply from NewSmile
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