NewSmile Reviews 

224
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Horrendous company, avoid at all costs. The impressions were difficult to do and the company wanted to charge me to send another impression kit to try again. I decided the product wasn’t for me and as... See more

Rated 5 out of 5 stars

The new smile team had always provided a very good service. However I did become a bit concerned when there’d been a delay in replying to my chase up emails to an issue I’d raised. This said, about a... See more

Company replied

Rated 5 out of 5 stars

My impression coach, Ivy, was exceptional. We had a little bit of a complicated upper tray fitting. She had great guidance, the utmost patience with me and offered excellent coaching throughout the wh... See more

Company replied

Rated 5 out of 5 stars

In the beginning, I did not have a good communication experience after I had asked for larger uppers. Then I was transferred to Mishaal, who was on the support team. He was responsive to my concerns,... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

Invisible braces for straighter teeth at 75% less cost.


Contact info

2.9

Average

TrustScore 3 out of 5

224 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.9

All reviews

(224)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Koko was absolutely incredible

Koko was absolutely incredible. She made me feel relaxed and at home. She was a laugh and even though my wisdom teeth were quite hard to scan we did it together. I can’t recommend her highly enough. Thank you so much

June 7, 2024
Unprompted review
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Reply from NewSmile

Your 5-star rating has made our team's day, Abigail! We strive to make each interaction special, and your feedback motivates us to keep raising the bar.

Rated 5 out of 5 stars

I visited Oxford street and met Kokob…

I visited Oxford street and met Kokob today, super fast and friendly experience, very professional would recommend to anyone. Looking forward to rest of process

May 31, 2024
Unprompted review
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Reply from NewSmile

Hi Russ, thank you for this awesome review! Our main goal is to ensure that our customers get the service they deserve throughout the process.

Rated 5 out of 5 stars

I visited Oxford street for my 3D scan…

I visited Oxford street for my 3D scan which was conducted by Kobub, she was incredibly friendly and helpful. I would recommend anyone to see her to get there impressions done.

May 23, 2024
Unprompted review
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Reply from NewSmile

Hi Jack, thank you for this awesome review! Our main goal is to ensure that our customers get the service they deserve throughout the process.

Rated 5 out of 5 stars

Brilliant

Visited Oxford Street Office and great service from Kokab. Very personable and keeps you at ease whilst being a professional at her job. 5/5

May 18, 2024
Unprompted review
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Reply from NewSmile

This means the world us, Mr Humzah. Thank you for sharing!

Rated 5 out of 5 stars

Had my impressions session with Ivy…

Had my impressions session with Ivy from NewSmile. She was absolutely brilliant; very accommodating and helpful. Ivy was patient with me in explaining and showing how to get the best impression. Truly an asset to NewSmile!

April 2, 2024
Unprompted review
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Reply from NewSmile

How exciting, Carys! We can’t wait to see that NewSmile™️.

Rated 5 out of 5 stars

Good experience

Koko was very friendly and made me feel comfortable during the scan. All went well

May 8, 2024
Unprompted review
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Reply from NewSmile

This review just made our day, SY! Thank you for sharing.

Rated 5 out of 5 stars

Oxford Street for a 3d scan

I visited Oxford Street for a 3d scan. Very easy to find and very friendly staff. I arrived early and was seen immediately. The scan is much easier than taking impressions at home. Was in a relaxed atmosphere and a thorough job. Look forward to receiving my aligners

May 2, 2024
Unprompted review
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Reply from NewSmile

Hi Mich, thank you for this awesome review! Our main goal is to ensure that our customers get the service they deserve throughout the process.

Rated 5 out of 5 stars

I visited today

I visited today, Oxford street NewSmile life and it was a very good experience and Kokob was very helpful. Amazing!!!

April 30, 2024
Unprompted review
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Reply from NewSmile

How exciting, Baris! We can’t wait to see that NewSmile™️.

Rated 5 out of 5 stars

Best experience during my scan.

Had the best experience at my scan appointment. The process wasn’t too long and the lady who performed the scan was welcoming and made sure I was comfortable at all times. Highly recommend to anyone seeking an alternative to Invisalign.

April 27, 2024
Unprompted review
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Reply from NewSmile

Your 5-star rating has made our team's day, Pedro! We strive to make each interaction special, and your feedback motivates us to keep raising the bar.

Rated 5 out of 5 stars

Great service for scans

I visited the Oxford Street branch for my scans, Kokob was very friendly and made the whole process very pleasant and stress free 🙂

April 16, 2024
Unprompted review
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Reply from NewSmile

Thank you for your positive feedback, Jim!

Rated 5 out of 5 stars

3D scan experience was a joy

I wanted a 3D scan as opposed to the impression kit so booked time in their London location via the website. Koko was incredibly helpful, friendly and put me at ease. She was very knowledgeable and the technology is amazing. Really impressed with this Canadian company and looking forward to seeing the results.

April 13, 2024
Unprompted review
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Reply from NewSmile

We’re honored to be part of your NewSmile™️ glow-up, Derek.

Rated 5 out of 5 stars

Lou was super helpful!

Lou made the process smooth, comfortable, and easy. She is an excellent impression coach!

April 10, 2024
Unprompted review
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Reply from NewSmile

Thank you for sharing your experience, Braden. We’re all smiles!

Rated 5 out of 5 stars

Visited Oxford street office

Visited Oxford street office, Koko was amazing. Was no pain and done a quick scan, looking forward to getting the retainers, thanks

April 12, 2024
Unprompted review
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Reply from NewSmile

Hi Josh, thank you for this awesome review! Our main goal is to ensure that our customers get the service they deserve throughout the process.

Rated 5 out of 5 stars

Good second impression

This was a second session to create dental impressions. My first set didn't turn out okay. They were able to give me specific tips to get better results based on what was deficient about the original impressions. They were patient and friendly.

April 9, 2024
Unprompted review
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Reply from NewSmile

This review just made our day, Phoebe! Thank you for sharing.

Rated 5 out of 5 stars

Ivy - A very warm, friendly and knowlegable person!

Ivy has a very warm and friendly personality. She was fun to do a video session with as she made me feel completely at ease even though I was nervous. Although the trays I had were not a good fit, she suggested alternative methods for getting an impression of my teeth. I would highly recommend her to those looking for someone to feel comfortable with.

April 5, 2024
Unprompted review
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Reply from NewSmile

Thank you for your positive feedback, Colleen! We're dedicated to making every customer's experience exceptional, and we're delighted to know we hit the mark for you.

Rated 5 out of 5 stars

Ivy is the Best Impression Coach

My impression coach, Ivy, was exceptional. We had a little bit of a complicated upper tray fitting. She had great guidance, the utmost patience with me and offered excellent coaching throughout the whole process. She really knows what she's doing and is pleasant and kind. She even made herself available on her day off so that we could finish the impressions after I received different trays. I would highly recommend Ivy for impression coaching, and would recommend the impressions not be done without a coach.

April 4, 2024
Unprompted review
NewSmile logo

Reply from NewSmile

Your 5-star rating has made our team's day, Julie! We strive to make each interaction special, and your feedback motivates us to keep raising the bar.

Rated 5 out of 5 stars

Process has been simple so far

Process has been simple so far. Received the kit in the mail and had a video call where Lou helped me make my impressions.

April 8, 2024
Unprompted review
NewSmile logo

Reply from NewSmile

Thank you for sharing your experience, Jonathan. We’re all smiles!

Rated 5 out of 5 stars

With the help of Lou…

With the help of Lou the process was a straightforward and easy process. Lou was amazing and a great person to have to show me how to properly complete my impressions.

March 30, 2024
Unprompted review
NewSmile logo

Reply from NewSmile

How exciting, Bram! We can’t wait to see that NewSmile™️.

Rated 5 out of 5 stars

Good experience

I visited Oxford street for the scan and had very good experience and would highly recommend .

April 6, 2024
Unprompted review
NewSmile logo

Reply from NewSmile

Hi Consumer, thank you for this awesome review! Our main goal is to ensure that our customers get the service they deserve throughout the process.

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