NewSmile Reviews 

Very patient with helping me get the impressions done just right.

Lou was very nice and patient. She guided me quickly to creating quality impressions.

Ivy made me feel very comfortable from the very beginning. She is very easy to work with and made the whole experience a breeze.

I already wrote a bad review here because it took 6 months to get my anligner and I thought it was a scam. It was an extremely long process. To clarify, the initial consultation was excellent and prompt, very professional and the person who assisted me over the video call was so good it felt unreal as a customer service. The process of getting them made was too long, I think my case got stuck in the process somewhere. I am in my 4th week and it is working. So, I haven’t finished it yet but I feel much better about it, having thought I lost this money for so long. Everything else about this service such as packaging, the aligners, the video call etc is much better than the UK Invisalign’s I had 10 years ago through my dentist, which costs a fortune compared to this. The actual aligners feel better quality and they have all the numbering (I have 15 sets) written on them which is helpful. I think, given it is a US company, the UK service needs more development, logistics and their communication (they work US hours and they call during the night) is not yet at the standard of the the actual product. I think the UK expansion is recent, hence such a mix of bad and good reviews. I hope this is helpful to somebody and might explain some of the difficulties they are experiencing. Having experienced a US dental product quality, I now understand why American laugh at British people’s teeth.

Lou T. was excellent at helping me and giving me great feedback and advice during the consultation and retainer tray fitting. She was very friendly and professional. I was even having a hard time logging in and she gave me a call to see if she could help. She was very patient and kind!

Ivy is the best! So knowledgeable. So helpful. So very patient. Always professional.

Really good experience

Lou was very helpful, giving tips and recommendations to improve each practice mold. Very friendly as well!
Thank you!

I got my impression call with Ivy and she was simply AMAZING !! ---- she was so patient with me and hopefully I got my impressions right this time, but she made the whole experience easier during our calls --- I will update once I receive my treatment plan, but so far I want to give a big Thank you to Ivy --- I really appreciated your help, patience and humour !

-Putty Expert :)

Lou was very helpful! We did a few practice rounds to boost my confidence then I think we got four successful impressions. Fingers crossed! Thanks Lou!

I visited the Oxford St location and had a great experience. Kokob was very friendly and talked me through the whole process and made sure I was feeling comfortable before we started the scan. Overall it was a great experience and I would recommend people coming to get the scan here rather than send in impressions

Excellent service, would recommend.

Lou was absolutely amazing to work with! So friendly and helpful getting my impressions done. Made the process simple and easy. She made sure that I had everything I needed to get those sent off.

Joanna is the best customer service person I’ve ever interacted with. She’s unbelievably tentative and helpful. Wasn’t even sure about going through with my purchase but her quick responses and thorough responses convinced me.

This is a great company, giving patients great opportunities to look & feel their best! NewSmile is affordable, simple to use/ follow, and work with (prompt responding). I truly appreciate the orthodontic treatment received from them. Supporting attendees like James and Julie (to name a few) made the experience much more reassuring, which built trust and confidence of the process. Wonderful People, Wonderful experience, Wonderful company. I love [my] NewSmile!!!!!
THANK YOU

Good experience - very affordable and convenient. Just make sure to order extra retainers when you are done to keep your teeth straight. Lou helped coach me through the impression process - she was very helpful

Lou was very patient and informative. I was very nervous at first but she made me feel very relaxed throughout the process.

Really easy - Lou the impression specialist was great

she's very kind and professional. she made me feel very comfortable!

Ivy was great. She got me scheduled for the day and time I needed and when I realized I typed the wrong number for myself she changed it quickly. I’m really excited about my appointment. I’m ready to start this journey.