New Star Care Limited Reviews 64

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

New star is like a family and workers are not just workers but members of this family. Lots of flexibility and fun. You can directly get in touch with the manager on WhatsApp. Responsive employer and... See more

Rated 5 out of 5 stars

The New Star Care agency has been a breath of fresh to me. Always offering me shifts locally where possible. Very responsive Managers/Proprietors. Very helpful. Would highly recommend to anyone seekin... See more

Rated 5 out of 5 stars

Top notch heads-up on Client’s requirements and expectations. Melissa is kind and considerate, looks out for staff well-being and training (100%). It’s a super experience here. Thank you Melissa for y... See more

Rated 5 out of 5 stars

Getting on board with New Star Agency and Melissa was very straightforward and easy. What is required of you is to have all your paper works in check and to undergo some trainings to prepare you for t... See more

Company details

  1. Recruiter

Written by the company

New Star Care Limited is a care agency that has been running since May 2021. We provide reliable, experienced and fully trained Healthcare workers to Nursing Homes, Hospitals and Learning Disability Homes. Response time is 10 out of 10. We have competitive rates and work closely with our clients in order to give them the service they require.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happreciation

Good day Ma.

I want to use this medium to sincerely thank you for everything you have done for me. Your help and support during this period have meant a lot, and I truly appreciate every single effort you've made on my behalf.

Within this short time, you have really done so much for me. The few moments and opportunities you’ve given me have had a great impact not just concerning my finances, but in other areas of my life as well. Your support has made a real difference, and I’m grateful from the bottom of my heart.

Thank you very much, Ma. I truly appreciate everything you've done for me.

Samson!

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Truthfully am so amazed about the…

Truthfully am so amazed about the company and to the Manager (Melissa) I got her contact from a friend before I moved to Norwich and I put a call through to her, she welcome me well and gave me all the necessary guidance I needed immediately I got to Norwich which at least gave me a rest of mind but unfortunately for me most times the shift are longer hours or far distance which at times doesn’t go with my schedule . But I do appreciate it anytime am going for work and the transport is provided it really makes me feel good. Though the cost for the transport at times do choked after receiving the payslip.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

A model of a good agency

Melissa has been very straight forward in her dealings with staff, from recommending and ensuring staff are properly trained before being onboarded, to prompt resolution of any on-the-job issues to timely and accurate pay, this agency really stands out for good.

December 19, 2024
Unprompted review
Rated 4 out of 5 stars

A Supportive Place to Work

Working at New Star is incredibly worth it. From day one, I felt welcomed and supported by the management team. The training provided is very relevant and detailed which enables employees to succeed in their roles. It's clear that the management is dedicated not only to the well-being of the service users but also to the professional development and happiness of the staff.

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

New Star Care Agency’s communication is…

New Star Care Agency’s communication is top-notch, always keeping us in the loop and addressing any concerns promptly. A top class agency and I truly appreciate how smooth working with them is too as a support worker. I would highly recommend New Star Care Agency for everyone!

March 16, 2024
Unprompted review
Rated 4 out of 5 stars

D’Star Agency…

New Star Care Agency is an incredible one to work with. The level of flexibility,professionalism and inclusivity makes it an interesting place. They understands their mission and works strongly to meeting it by providing well trained and experienced staffs to their service users, ensuring they get the proper and adequate care and support needed.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

A place for opportunities

Diversity, non discrimination,and respect for all ethnicities, a place to grow and learn.a place for opportunities. New star agency has been one amazing place to work and highly recommendable.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

TOP CARE AND SUPPORT PROVIDER

Quality service and professionalism are top priority for New Star Care . The agency provides staff with trainings and needed support to carry out their jobs effectively. I am a better care and support worker because of the series of trainings and all-round support I have received from New Star Care Agency. Kudos!

March 14, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look