NextDayMobiles.com Reviews 111

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Ordered a grade C Samsung phone, had low expectations but was very pleasantly surprised, literally one or two small marks and the battery life is very good. Very happy with it.

Company replied

Rated 5 out of 5 stars

I bought a refurbished Pixel 8 Pro from Next Day Mobiles which arrived in great condition. Unfortunately it suffered from some sort of hardware issue which caused the phone to overheat and turn off... See more

Company replied

Rated 1 out of 5 stars

Bought a phone from this company via Back Market which I would advise to stay clear of.this company sent me a phone a Samsung galaxy z flip4 for £212 WHICH WAS NOT FIT FOR PURPOSE AND UNCHECKED CORREC... See more

Company replied

Rated 5 out of 5 stars

My wife urgently needed to replace her failing mobile phone and found one on the Next Day Mobiles website. We ordered it around lunchtime on Thursday and it arrived within 24 hours, meaning that she... See more

Company details

  1. Cell Phone Store

Information provided by various external sources

https://t.co/LVIVjTfNAy | Specializing in second hand mobile phones.


Contact info

4.2

Great

TrustScore 4 out of 5

111 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

DAMAGED phone - Had to return and get a refund!

I placed an order through eBay for the Samsung Galaxy A70 Coral in very good condition (I paid extra to receive the better condition phone). Once it arrived, it was packaged poorly and could have easily got damaged in transit with only a little bit of bubble wrap. The phone was damaged with chipped paint all around the charging point. Their OWN description stated "very good condition" as "The casing may have some scratches. But will not be dented, chipped or have chunks of paint missing". My phone had CHUNKS OF PAINT MISSING... The company doesn't check Its phones properly before posting. Save yourself the hassle and go elsewhere!

June 11, 2022
Unprompted review
NextDayMobiles.com logo

Reply from NextDayMobiles.com

Hi Kierron,

Very sorry for any inconvenience caused.

We received your returned phone and whilst the screen and back was in perfect condition, there was some wear around the charge port area which must have been missed during testing. Sincere apologies for this. We provided a free tracked returns label so you could return the item at no cost, and issued a full refund on the same day we received it back.

With regards to our packaging, our phones are all packed in sturdy boxes with Airkraft jiffy bags. We have sent 1000's of items this way without them incurring damage, but I appreciate your feedback on the matter.

Apologies again for any inconvenience caused and hope you have a great weekend.

Best regards,

Rated 5 out of 5 stars

Thanks a million

This is the third time I’ve used this company, and each time it’s been absolutely first class. I’m an older tech user, over 80!, who loves gardening and keeping busy. In the past two or three years I’ve broken 3 phones, and they’ve come to the rescue. I’ve recommended them to friends and family and wouldn’t buy a phone from anywhere else. Thanks a million.

May 24, 2022
Unprompted review
Rated 4 out of 5 stars

Incredibly fast delivery and my…

Incredibly fast delivery and my category A phone was as good as new. No scratches etc and healthy battery. Came well protected and wrapped in bubble wrap and cardboard. My only complaint would be that the charging cable they supplied is quite low quality and doesn't work great. But that's a small issue, the phone itself is brilliant.

May 19, 2022
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Very satisfied, phone arrived promptly and in good condition, just what I wanted to replace my phone which stopped working due to being submerged in water

April 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great store

Phone as described, works great and no issues at all, quick postage (though not next day as the name would imply it was here within 5 on the cheapest post option). Very happy with it.

April 3, 2022
Unprompted review
Rated 5 out of 5 stars

Ordered a phone

Ordered a phone! Quick delivery. Phone was in better condition than I could have hoped for!
Will definitely recommend 👍

March 20, 2022
Unprompted review
Rated 5 out of 5 stars

Great alternative for those not wanting to pay for latest phone

Delivered promptly and phone in amazing condition. I have always had contract phones and although coming to the end of a contract the upgrade prices are now crazy and my phone was really battered. I am really happy with this as an alternative to being tied into a long contract and going sim only. Even if I only keep it for a year I will have saved money- although it will last longer.

March 18, 2022
Unprompted review
Rated 1 out of 5 stars

Abusive use of reporting negative…

Abusive use of reporting negative feedback on eBay. Had my negative feedback removed by reporting me for returning something. This company is a joke, avoid them.
Sold me a faulty phone, claimed it was sent next day delivery and it wasn’t. Then had my feedback on eBay removed. Any company that reports feedback has something to hide. Avoid this company.

The reply below is probably 50% lie, for starters they state 90% of deliveries are next day yet two orders have both taken 2 days? Seen other reviews mention this also.
Secondly the phone was not faulty on the selfie camera it was the main camera something that testing would have shown so clearly they do not test their phones correctly
I fully expect the phone coming tomorrow will have some issues as they don’t test, fool me for ordering from them again

February 11, 2022
Unprompted review
NextDayMobiles.com logo

Reply from NextDayMobiles.com

Hi there,

Sorry you feel this way. You were not reported for returning an item. We responded immediately to your return request by supplying a free tracked returns label. Once we received the phone back a full refund was issued immediately without issue. At this point you then purchased another phone from us.

The feedback was removed by eBay because it falsely claimed that we were mis-advertising our services, and not posting items on time. The tracking information for the order showed that the item was posted, and delivered, within the estimated delivery date using the delivery service you selected for the order. The estimated delivery date would have been provided when you purchased the item and communicated in our item description.

With regards to your comment "they state 90% of deliveries are next day yet two orders have both taken 2 days?".
The 90% statistic is provided by Royal Mail and is based on the performance of all items sent on this particular service (Tracked 24). Unfortunately there is also ongoing disruption across all courier/delivery services due to the pandemic and this has affected delivery times in some cases. As much as we would love for this not to be the case, this is something which is affecting all couriers and most services in the UK and is something we have no control over as a small company. We do also offer Special Delivery at below cost (£5.99) which is a guaranteed next day service with a near 100% success rate.

We are very sorry for any inconvenience caused, and please do get in touch if you have any further enquiries.

Kind regards,

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