Next Day Sofas Reviews 765

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and polite demeanor, making interactions pleasant from ordering to delivery. The delivery service is consistently highlighted as excellent, with many people appreciating the clear communication, timely arrivals, and the care taken by the delivery teams, including assembly and tidying up. Consumers are delighted with the products, often noting their comfort, attractive design, and overall value. However, some customers also noted issues with product quality, with a few experiencing sofas falling apart or becoming uncomfortable shortly after purchase. There were also occasional concerns regarding the delivery company, with some reviewers mentioning delays, lack of assembly, or unprofessional conduct from third-party delivery personnel.

What people talk about most

Product

Consumers generally express satisfaction with the product quality and value. Many reviewers praise the sofas... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express satisfaction, praising the sofas... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and friendliness... See more

Service

Users describe positive interactions with service, highlighting its effectiveness and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second purchase I have made with this company. They have good products at reasonable prices but it’s their customer service that sets them apart from the ‘big players’ in their market, I... See more

Rated 5 out of 5 stars

Stunning sofa and really good price. Arranging delivery was easy and communication with delivery was also fantastic as they give you a really good time frame so your not waiting around all day.... See more

Rated 5 out of 5 stars

Nice people to deal with! I'm so delighted with my lovely Fairfax 2 seater sofa. Beautiful quality, so comfortable and the design is timeless. Fitted into the tight space I'd allocated exactly (... See more

Rated 5 out of 5 stars

Good product at a good price. We had a wrinkle with delivery in that the box contained a colour of sofa different that recorded on the packaging. Really not their fault but needed fixing quickly. On... See more


Company details

  1. Furniture Store

Written by the company

Next Day Sofas is offered by LVK Ltd, an established furniture retail business based in Sussex. We are dedicated to providing quality products to private customers at the lowest prices, and buy in bulk from the original manufacturers wherever possible. Our office is open from 8.30am to 5.30pm 7 days a week, and our friendly customer services team is committed to giving you the best service possible. If you have any questions at all about our products or delivery service, please give us a call.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

765 reviews

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Rated 4 out of 5 stars

Not next day …

Ordered 20th December, arrived 4th Dec,
Great chair, ordered with warranty which started 21st dec, which is before I got the chair.
Will order from again… would prefer boxes to be taken away

December 20, 2022
Rated 5 out of 5 stars

Very pleased with my sofa.

Very pleased with my sofa.
I was slightly worried being as I hadn't seen an example or tested out the comfort...however I researched the reviews and trusted......
Very good quality, lovely fabric and comfortable. It looks lovely too!

January 4, 2023
Rated 5 out of 5 stars

Good emergency sofa delivery

After being let down repeatedly by another company I found myself sofa-less with Christmas coming up and family coming over. I ordered a sofa from next day sofas and I did indeed receive it the next day. Palleted delivery, well secured, good communication confirming the delivery. Great for all your sofa emergencies and non-emergencies alike.

December 13, 2022
Rated 5 out of 5 stars

What a great service

What a great service - from order to delivery couldn't be easier - arrived on the right time, with update provided by text and delivery was completed with no stress.

thanks team Next day Sofas

December 6, 2022
Rated 5 out of 5 stars

The only reason I'm giving 5☆ is due to…

The only reason I'm giving 5☆ is due to the outstanding customer services. Its a completely different story regarding their products. Their sofas are cheap looking ,poor quality and have many missing parts after spending £600 for a sofa I was looking forward to it's arrival but was hugely disappointed. This sofa was the second I had purchased from two different companies and both had defaults, I'm still waiting for the refund from the first company but NEXT DAY SOFAS issued a full refund the same day.

The customer services promptly issued a refund on Friday and this went back to my payment method today.

My advice is don't buy sofas that come in a box from any seller as they are cheap rubbish .

Yet again I would like to thank customer services for their swift action with issuing a full refund.

December 2, 2022
Unprompted review
Next Day Sofas logo

Reply from Next Day Sofas

Dear Jay,

Thanks for taking the time to write a review about your experience with Next Day Sofas and thanks for your kind words about our customer service team.

I am sorry the product was faulty when it arrived with the feet not securing in correctly and sorry your experience with the third party two man delivery fell way below ours and your expectations, I will feed this back and await their reply.

If you wish to discuss further or look at a different model please do not hesitate to call us on 01273 917326.

Many Thanks
Lee Burridge
Next Day Sofas
01273 917326

Rated 5 out of 5 stars

Just the job!

Ordered chair on line.very nice young lady called us to confirm delivery.
Delivery was prompt on time, and very helpful.
Assembly was easy, and very pleased with the result. Chair is ideal for our needs. Well don!

November 10, 2022
Rated 5 out of 5 stars

Highly recommended.

Was looking for a specific swivel chair and found it on Next day Sofas website. The website was easy to use. Once placed order received a courtesy call from the company who acknowledged order and explained delivery process. First class customer service. Chair delivered following day. Delivery driver very courteous and helpful. Very happy with the entire process and the chair itself. High recommend the company.

November 7, 2022
Rated 4 out of 5 stars

The sofas were delivered on time.

The sofas were delivered on time.
I was constantly kept up to date on the progress of my order
I was phoned with a confirmation of my delivery date
I was contacted an hour before delivery
The uplift of my existing suite and the assembly of my new suite were done quickly and efficiently

November 8, 2022

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