Next Day Sofas Reviews 765

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, efficiency, and polite demeanor, making interactions pleasant from ordering to delivery. The delivery service is consistently highlighted as excellent, with many people appreciating the clear communication, timely arrivals, and the care taken by the delivery teams, including assembly and tidying up. Consumers are delighted with the products, often noting their comfort, attractive design, and overall value. However, some customers also noted issues with product quality, with a few experiencing sofas falling apart or becoming uncomfortable shortly after purchase. There were also occasional concerns regarding the delivery company, with some reviewers mentioning delays, lack of assembly, or unprofessional conduct from third-party delivery personnel.

What people talk about most

Product

Consumers generally express satisfaction with the product quality and value. Many reviewers praise the sofas... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers express satisfaction, praising the sofas... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and friendliness... See more

Service

Users describe positive interactions with service, highlighting its effectiveness and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second purchase I have made with this company. They have good products at reasonable prices but it’s their customer service that sets them apart from the ‘big players’ in their market, I... See more

Rated 5 out of 5 stars

Stunning sofa and really good price. Arranging delivery was easy and communication with delivery was also fantastic as they give you a really good time frame so your not waiting around all day.... See more

Rated 5 out of 5 stars

Nice people to deal with! I'm so delighted with my lovely Fairfax 2 seater sofa. Beautiful quality, so comfortable and the design is timeless. Fitted into the tight space I'd allocated exactly (... See more

Rated 5 out of 5 stars

Good product at a good price. We had a wrinkle with delivery in that the box contained a colour of sofa different that recorded on the packaging. Really not their fault but needed fixing quickly. On... See more


Company details

  1. Furniture Store

Written by the company

Next Day Sofas is offered by LVK Ltd, an established furniture retail business based in Sussex. We are dedicated to providing quality products to private customers at the lowest prices, and buy in bulk from the original manufacturers wherever possible. Our office is open from 8.30am to 5.30pm 7 days a week, and our friendly customer services team is committed to giving you the best service possible. If you have any questions at all about our products or delivery service, please give us a call.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

765 reviews

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Rated 5 out of 5 stars

The settee is gorgeous..

The settee is gorgeous... I was the burnt orange colour would not be a bright as the picture, but it is.😊🟠
The updates throughout were really helpful and the guys delivering it were careful and courteous.
Thank you.

March 21, 2023
Rated 5 out of 5 stars

Fabulous Everything

Fabulous service , I ordered, received a confirmation phone call straight away and my tub chair was delivered the next day. I was so impressed with the procedure and the chair so much so I will be ordering another tub chair later in the year. Definitely recommend this company.

March 9, 2023
Rated 4 out of 5 stars

Good after sales

Although I cannot fault the ordering and the speedy delivery of the sofa, unfortunately the sofa is not suited to my particular needs although it may suit others. I realise that I needed a more robust sofa. Lee the customer services manager was most helpful in resolving the issue and is prepared to issue a full refund.

February 18, 2023
Unprompted review
Rated 4 out of 5 stars

My 3 seat leather sofa arrived today in…

My 3 seat leather sofa arrived today in a box & unpacked by 2 gentlemen. Nice sofa, very disappointing that they don't take the packaging away, difficult for a pensioner with a bad shoulder to get rid of! Not sure what "white glove delivery" means as neither man wore white gloves??

February 20, 2023
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, the sofa was delivered quickly and was made up with ease by the delivery drivers.
Highly recommend this company.

February 14, 2023
Rated 5 out of 5 stars

Very efficient ordering service

Very efficient ordering service. Would say excellent customer service. We opted for delivery and set up which was carried out by the company who delivered again that was hassle free. Very impressed with the chairs very good quality at a good price. Would thoroughly recommend.

February 2, 2023
Rated 5 out of 5 stars

Very pleased with my Sofa.

Very pleased with my Sofa.
Customer service very good, keep you updated on your order.
Delivery on time.
Unpacked and put together swiftly and delivery men very polite.

February 14, 2023
Rated 5 out of 5 stars

I love next day sofas

I love next day sofas . They were easy to use and very easy to communicate with excellent customer service .
Our sofa is exactly as advertised and we are very pleased.

January 11, 2023
Rated 5 out of 5 stars

What an amazing experience

What an amazing experience! I had been looking for a 2 seater sofa for some time and came across Next Day Sofas on my search on the internet. Having read the great reviews I had a look at their what they had on offer. There was so much choice and such lovely colours available.
It took me a while, but eventually I chose my sofa and started ordering. Sadly it was out of stock and a message appeared to ring the office, which I did. I could not have asked for a more friendly and helpful lady. She advised that more stock was on it's way within a couple of weeks and still at the sale price. I was delighted.
True to her word I received an email to advise the sofa had arrived and the delivery company would be in touch to sort a date and time. What a superb system, as within 48 hours I had been contacted with a date and time for delivery and along with a phone call an hour before it arrived I could not have asked for better service and excellent communication.
And the best bit of all....the sofa is beautiful. It's a gorgeous colour, really comfortable and I love it.
I definitely recommend you take a look at Next Day Sofas as I am sure you won't be disappointed.

January 31, 2023
Rated 5 out of 5 stars

No issues at all

Great communication on delivery and what to expect. The sofa is exactly what I wanted. I didn't need Next Day, nor did I expect it as I ordered on Christmas eve, but the company kept in touch and it was very quick compared to other companies. They put it together (left the box in case of return) and I've had no issues.

December 24, 2022

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