Nairnsey Fisher & Lewis Reviews 

546
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing exceptionally helpful, polite, and efficient support throughout various property purchases and sales journeys. People note that the team is extremely responsive and professional, ensuring the entire process is handled smoothly and efficiently. Clients consistently express gratitude for the clear guidance and reassurance provided by their designated advisors. Some reviewers were not happy with communication delays and unresponsive legal representatives during critical contractual stages. A few customers also mentioned that dealing with missing information, absent lawyers, unreturned calls, and missed exchange dates significantly complicated their house moving experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professional and reliable organization... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professional, prompt,... See more

Response time

Consumers find response times to be prompt and efficient, noting that staff are always easy to reach and... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth and seamless journey from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were returning customer since we bought our first home through NFL-legal. This time our case was dealt by Aimee Elward who was professional and answered all our questions and concerns promptly. Eve... See more

Company replied

Rated 5 out of 5 stars

WE choose NFL to act as our solicitors, as most recently they had serviced our eldest as they moved out of the family home. Our other two adult children moved out too, all within 15 months of one and... See more

Company replied

Rated 5 out of 5 stars

From the moment we commissioned NFL to act on conveyancing for the sale of our property we saw encouraging progress. This was a challenging process for all of us due to issues with Land Registry, howe... See more

Rated 5 out of 5 stars

We sold and bought with NFL recently and must say the service that Jamie provided went above and beyond. She was always available to talk to on the phone and incredibly prompt in dealing with any curv... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm

Written by the company

We are a Legal Practice with over 60 years’ experience in all aspects of Conveyancing and Property Law. We work with residential homebuyers and sellers as well as commercial clients and major property developers. We have a Private Client department offering Will, LPA & Probate services too.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

546 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(546)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

A pleasant experience

All the staff we dealt with were very helpful and polite. We were pleasantly surprised at how everything was dealt with extremely easily on line. The inevitable hold ups with house selling were soon dealt with in a comprehensive and professional way. We were very impressed with Nairnsey Fisher and Lewis and would not hesitate to use them again

July 22, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Christine, Many thanks for talking the time to leave this review, its very much appreciated. We are especially pleased that you were able to compete your matter easily online, its a service we are very proud of, and even better that you found it comprehensive and professional. Best of luck moving forward and we hope to help you again soon!

Rated 5 out of 5 stars

Carol Tyler & team in NFL did a great…

Carol Tyler & team in NFL did a great job for us.
Their dedication, patience and expertise are superb!

With profound appreciation,
Cherry, Adrian & Yanni

July 25, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review, we very much appreciate it. We will make sure that Carol and her team see your kind words and we are sure that they were only too happy to have helped you with your case. Good luck moving forward and thank you again!

Rated 1 out of 5 stars

Rude staff

We phoned in twice asking to contact the associate which handled our purchase last year (and still haven’t send us back the documents) and the staff rudely cut off our line after we stated the name. Before that we also sent out multiple emails to ask for the documents

July 22, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear sirs, we have checked our call logs and cannot find any records of the calls that suggest happened. Again, we cannot find any emails relating to your request. Please, at your earliest convenience, send an email to info@nfl-legal.co.uk and of course we will look into any questions you may have. We pride ourselves on our communication levels so we are keen to get the bottom of your issue. Thank you.

Rated 5 out of 5 stars

NFL are by far the best solicitors I…

NFL are by far the best solicitors I have used. Charlotte handled my conveyancing on a new build property. She was brilliant in the way she handled my purchase, always returning calls promptly, and keeping me regularly updated by email. Thank you Charlotte and NFL. I highly recommend you.

July 12, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Hi, Thank you for taking the time to leave this feedback, we really do appreciate it. We are so glad you had such a positive experience with Charlotte and her new build team, we will pass on your kind comments. We wish you the best of luck in your new home! and thank you for recommending us to others.

Rated 5 out of 5 stars

Highly recommended

Fantastic service, it's that simple!
Excellent communication and ever so patient and friendly.
To Julie, i really felt supported in your "good hands" and would like to thank you 👌
I will reuse NFL Legal again in a heart beat and highly recommend them 100%.

July 11, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Dee, thanks for taking the time to leave this review, we very much appreciate it! We are very pleased you found Julie so helpful and the communication and patience were so prominent throughout your journey with us. Thanks for the recommendation moving forward and thank you again for leaving the review

Rated 5 out of 5 stars

The best.

Julie Smith and her team are, I believe, the best solicitors I've ever dealt with to move house. She was thoughtful and helpful during the whole process and was only ever a phone call away. I can highly recommend Nairnsey Fisher and Lewis if you want to feel looked after. Thank you for everything guys.

July 4, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thanks for the feedback, we really value it! Julie will be so pleased with your thoughts and comments, we will be sure to pass these on to her. You are very welcome, glad to have assisted you and see you again soon!

Rated 5 out of 5 stars

Outstanding Service!

Outstanding Service!

We simply cannot recommend Nairnsey, Fisher & Lewis highly enough, Carol was the Conveyancer managing our purchase of a new Build and everything was smooth as could be. The service, communication and care was second to none with real attention to detail by Team Magna who ensured the process of our purchase from start to finish went as smoothly as possible.

Will 100% recommend and will be using them should we be moving again in the future

June 28, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Dan, thank you for taking the time to leave this review and for your kind comments, we are only too pleased to have worked with you. Carol and the team will be so grateful for your lovely words as they pride themselves on providing a smooth and stress-free service. Thank you for recommencing NFL moving forward and best of luck in your new home!

Rated 5 out of 5 stars

From start to finish the team was…

From start to finish the team was exceptional. They answered all my questions and gave valuable advise where needed. They were very professional dealing with all my queries and made the process so stress free.
I cannot say thank you enough for all their support

May 13, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Hazel, thank you for taking the time to leave this review, we really appreciate it. You are very welcome and we are pleased that you found our services professional, informative and stress free. We hope to help you again in the future but for now, thank you and best of luck moving forward!

Rated 5 out of 5 stars

Julie and Keira were very helpful and…

Julie and Keira were very helpful and supportive. The whole process went smoothly and problem-free.
I would definitely recommend NFL.

June 27, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Helma, Many thanks for taking the time to leave this review, we appreciate it very much. We will pass on your kind words to Julie & Kiera and we thank you for recommending us to others. We wish you luck moving forward and hope to be able to help you again moving forward.

Rated 5 out of 5 stars

All the staff went above and beyond and…

All the staff went above and beyond and nothing was too much trouble. They responded very quickly if we had any queries big or small.

June 28, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review, we really do appreciate it. Our staff really do go above and beyond for our clients and we are so pleased that you have experienced and identified this. We wish you the best of luck moving forward and hope to be able to help you again in the future.

Rated 5 out of 5 stars

Julie did a fantastic job.

Julie did a fantastic job very efficient always one step ahead never too busy to talk to us. When ever we left a message or emailed she would reply instantly. Thank you so much for holding our hand through the web of paperwork and questions. We would have no hesitation in recommending NFL to anyone wanting quick action when buying or selling. Thanks again 5 star service.

June 28, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Hi, Thank you for taking the time to leave this review. Julie will be very happy and appreciative with your kind words. We were only too happy to help you with your case and we really value you recommending us to others. All the best moving forward!

Rated 5 out of 5 stars

Big thanks

Kept informed all along.
Always available if had any concerns.
I wanted a quick sale without the stress and hassle. That's exactly what I got

June 28, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Kevin, many thanks for your review and feedback, it is very much appreciated. We are really pleased that you had a stress free experience and we wish you the best moving forward.

Rated 5 out of 5 stars

Clear guidance

Clear guidance, prompt response, good value. I spent about 1.7k on legal fee with mortgage for the purchase of a new build apartment in Bracknell. The customer service was great and professional.

June 27, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Anthony, many thanks for taking the time to leave this review, we very much appreciate it. We are thrilled that you found our service to be clear, prompt and of good value. Good customer service is paramount for us, so we are glad you have experienced this throughout your matter. Best of luck moving forward and we hope to help you again should you need it use our services!

Rated 5 out of 5 stars

Great communication and account…

Great communication and account managers were always available to answer any queries.

June 27, 2024
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Dear Donna, thanks for taking the time to leave this review, we really appreciate you doing this. It was lovely working with you and we are chuffed that you found our service helpful and that our staff were available to help you at any point throughout your journey with us. Best of luck moving forward!

Rated 5 out of 5 stars

The NFL is a team of professionals who…

The NFL is a team of professionals who work in the best interest of the client in a quick, clear manner and are always ready to help if the client has any questions. I experienced this first hand when buying a property. I can safely recommend this company to anyone in need of solicitors.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

We dealt with Mel Willis couldn't recommend her enough she is by far the best solicitor I have ever used. She was excellent

June 25, 2024
Unprompted review
Rated 1 out of 5 stars

They never call you back

They never call you back, they are the worst. I require a form they never sent me, they said 2-6 weeks to get it to me. It’s been 2 months still not got it. I’ve called them multiple times for the past 2 weeks and they say “I’ll call you back” and never do. This is the exact experience I had when buying and selling house with them. Do not use them.

June 25, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear sirs, please, at your earliest convenience, send an email to info@nfl-legal.co.uk and of course we will look into any questions you may have. We pride ourselves on our communication levels so we are keen to get the bottom of your issue. Thank you.

Rated 5 out of 5 stars

Excellent experience

Joanne Owen was very efficient and professional. It was a very good experience and would definitely recommend her.

June 3, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Hi Sharon, Thank you for taking the time to leave this review, we appreciate it very much. We are glad you found Joanne so efficient and professional and we are grateful that you would recommend her and NFL to others. Thank you again!

Rated 5 out of 5 stars

Excellent experience with Charlotte…

Excellent experience with Charlotte from Nairnsey Fisher & Lewis while purchasing my new home. Her professionalism, clear communication, and attention to detail has made the entire process seamless and stress-free. Charlotte has been very proactive and promptly addressed all my queries, everything was handled efficiently and thanks to her dedication and expertise, I am now the proud owner of my home. Would definitely recommend the firm for anyone seeking top-notch conveyancing services.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Julie Smith sorted our house move with…

Julie Smith sorted our house move with great professionalism and speed. I have never had such prompt responses from the legal profession and it was reassuring to know that she was there for us, explaining complex issues very clearly and presenting a very caring approach. We were also grateful to Kiera, her paralegal, who helped us out on numerous occasions, not least with the complexities of online forms etc which septuagenarians found very challenging.

June 19, 2024
Unprompted review

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