Nairnsey Fisher & Lewis Reviews 

546
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing exceptionally helpful, polite, and efficient support throughout various property purchases and sales journeys. People note that the team is extremely responsive and professional, ensuring the entire process is handled smoothly and efficiently. Clients consistently express gratitude for the clear guidance and reassurance provided by their designated advisors. Some reviewers were not happy with communication delays and unresponsive legal representatives during critical contractual stages. A few customers also mentioned that dealing with missing information, absent lawyers, unreturned calls, and missed exchange dates significantly complicated their house moving experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professional and reliable organization... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professional, prompt,... See more

Response time

Consumers find response times to be prompt and efficient, noting that staff are always easy to reach and... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth and seamless journey from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were returning customer since we bought our first home through NFL-legal. This time our case was dealt by Aimee Elward who was professional and answered all our questions and concerns promptly. Eve... See more

Company replied

Rated 5 out of 5 stars

WE choose NFL to act as our solicitors, as most recently they had serviced our eldest as they moved out of the family home. Our other two adult children moved out too, all within 15 months of one and... See more

Company replied

Rated 5 out of 5 stars

From the moment we commissioned NFL to act on conveyancing for the sale of our property we saw encouraging progress. This was a challenging process for all of us due to issues with Land Registry, howe... See more

Rated 5 out of 5 stars

We sold and bought with NFL recently and must say the service that Jamie provided went above and beyond. She was always available to talk to on the phone and incredibly prompt in dealing with any curv... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm

Written by the company

We are a Legal Practice with over 60 years’ experience in all aspects of Conveyancing and Property Law. We work with residential homebuyers and sellers as well as commercial clients and major property developers. We have a Private Client department offering Will, LPA & Probate services too.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

546 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(546)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Julie was superb She kept my wife and…

Julie was superb She kept my wife and myself informed and updated at all times. Julie was absolutely amazing.

October 28, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review. We pride ourselves on keeping our clients informed and updated throughout their journey with us. We will pass your comments onto Julie and her team, she will be very grateful! We hope to be able to help you again soon.

Rated 5 out of 5 stars

We received a very professional and…

We received a very professional and helpful service whenever we were in contact with NFL Legal. Always willing to explain what was required when we were unsure about queries.

October 1, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Keith, thank you for taking the time to leave this review, we very much appreciate it! We are so glad you found our service levels high, and in particular our communication. We always endeavour to be professional, helpful and be ready to explain things plainly to our clients throughout their journey with us. We look forward to helping you again soon!

Rated 5 out of 5 stars

What a fantastic company fantastic company

What a fantastic company! Used this solicitors for selling my flat and what a brilliant job they did! My case was extremely difficult as it was a leasehold and had lots of problems , holdups , etc , but my solicitor Julie Smith was amazing, so professional and knowledgable and had a lovely calming manner when I was getting totally stressed ! Thankyou Julie for all your hard work! Highly recommend!

October 19, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Bernadette, we cant thank you enough for leaving this review and for your kind words about Julie and her team, they will be chuffed to hear this! We were only too happy to help you and we are so pleased that you would recommend us to others! We hope to be able to help you again soon!

Rated 5 out of 5 stars

They absolutely professional and…

They absolutely professional and efficient. I believe they are one the best solicitors we have in the country. My solicitor by name Charlotte was very deligent in every aspect of the conveyancing. I would recommend their services to everyone.

October 18, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Hi, Thank you for leaving this review, we really appreciate it! we always aim to be professional, efficient and diligent and it sounds like you experienced this throughout your journey with NFL. We were so glad to be able to act for you and hope to see you again in the future!

Rated 5 out of 5 stars

Nairnsey, fisher & Lewis

Nairnsey, Fisher & Lewis made the very stressful time of buying a house as uncomplicated as possible. The staff were all extremely professional, helpful and always dealt with me in a friendly understanding way. Great value for money

October 18, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Neil, many thanks for taking the time to leave this review, its very much appreciated! Our aim is always to make your experience stress-free and as less complicated as possible so thank you for sharing your experiences of these. We wish you the best of luck in your new home and hope to be able to help you again in the future!

Rated 5 out of 5 stars

Worked with Charlotte Murphy as a client for property purchase and would definitely recommend her

Worked with Charlotte Murphy as a solicitor from NFL London office, for the purchase of my property. I did speak with 3 other solicitors before her, but she was the most knowledgaable of all. More importantly, she was always reachable and available even for trivial questions. Glad I chose NFL, who eased a dreadfully complex process of buying a property. Two thumbs up from me :)

October 17, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Manish, many thanks for your review, we really appreciate it! we will pass on your comments to Charlotte and her team and we are very pleased your experience was smooth and you found her reachable and informative. See you again soon!

Rated 5 out of 5 stars

Professional! Excellent work! Very Happy!

The legal team handling my property sale was absolutely outstanding! From the very beginning, they were incredibly thorough, professional, and always available to answer my questions. Their attention to detail and efficiency made the entire process run seamlessly. I really appreciated their clear communication and dedication to ensuring everything was completed on time. They made what could have been a complex process feel straightforward and stress-free. I couldn’t have asked for a better team to guide me through the legal side of the sale—highly recommended!

October 11, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Komey, thanks for leaving this review and for your kind words. Everything you mention throughout your review is exactly what we pride ourselves on and we are very pleased you experienced this. Thank you also for recommending us to others, we are only too happy to help you and others moving forward!

Rated 5 out of 5 stars

Great Experience

I have not heard good reviews for any solicitors till date. Apparently Nairnsey Fisher and Lewis were the first one i worked with, and i cant thank enough to them for the smooth conveyancing process. Charlotte who handled my case in particular was very responsive, kept me up to date on the progress and there was a surprisingly quick turn around with every detail in place.

October 9, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review, it is very much appreciated. We are glad to be able to reinstall your confidence again, in working with solicitors. We are so pleased you had a positive experience and we will be sure to pass on your review to Charlotte. We pride ourselves on making the experience a smooth and speedy one with a responsive stance whenever we can. We hope to be able to help you again soon!

Rated 5 out of 5 stars

Stress free

Stress free and Julie was always helpful, knowledgeable and friendly

October 1, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Than you for taking the time to leave this review John, its very much appreciated! we are so pleased your experience was stress free and we will be sure to pass on your kind comments to Julie and her team. We hope to be of assistance to you in the future!

Rated 5 out of 5 stars

Great experience

Great experience with the team at NFL - especially Cheryl, Kiera and Chloe! They kept us up-to-date and informed throughout the process, and made it easy for us as first time buyers. We would definitely recommend and use again in the future

September 19, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you so much for taking the time to leave this review, we very much appreciate it! We are so glad you would recommend us to others and we will make sure the team receive your complementary feedback. We are particularly pleased that you found our communication and information flow of the highest standard. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

Choose Wisely….

We had assigned Julie Smith to carry out what we thought was a conveyance that could not have been more simple. Our property was vacant, the buyer was mortgage approved with nothing to sell and there were no skeletons hiding on either side.
The buyers solicitors turned out to be about as much use as a handbrake on a canoe, asking questions that had already been answered, losing documents, dragging their heels and not replying to emails were just a few of their tactics. This infuriated both us and our buyer but in the end, Julie knew which buttons to push and the sale reached completion after some 16 weeks. The moral of this story is, do your research before engaging a solicitor for your conveyance, we wouldn’t hesitate to recommend Julie at N.F.L.

September 30, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear David, many thanks for taking the time to leave this review, we do really appreciate it! We are so happy that we have been able to assist you and we do pride ourselves in exercising an efficient and high quality service at NFL for all of our clients. Hopefully we can help you again in the future! best of luck!

Rated 5 out of 5 stars

Great company

Nairnsey Fisher & Lewis made buying a new build house a breeze.

Their communication was excellent, primarily conducted through emails, which I found to be very convenient and efficient. They responded promptly to all my queries, ensuring I was always well-informed and updated throughout the process.

September 27, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Maksym, Thank you for taking the time to leave this review, we very much appreciate it. We were only too happy to assist you with your new build purchase, through our dedicated new build department. Comms are so important, so we are glad you found these especially efficient and that you were updated regularly. Best of luck in your new home and we hope to help you again in the future!

Rated 5 out of 5 stars

Professional and efficient conveyancers. Recommend.

Very efficient and professional experience as conveyancers during my new build purchase at reasonable fees. Some items required clarification as is expected, but communication was always clear and concise throughout in a timely manner, enabling exchange and legal completion remotely. Would recommend and request their conveyancing services again if required.

September 19, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Andrey, Many thanks for taking the time to leave this review, its very much appreciated. We are really pleased that you found our services professional, efficient and with reasonable fees. Communication is a key part of our service, so again we appreciate you identifying this as an area of high standards, and being able to complete your matter fully remotely is something we are proud to be able to achieve. Thank you for further recommending us and we wish you the best of luck in your new home!

Rated 5 out of 5 stars

The best a man can get

Great communication ,helpful all along the way couldn’t ask for more

September 13, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review, we do very much appreciate it! we are glad you found our staff helpful and with top levels of communication. We wish you luck moving forward and will be more than happy to help you again with any future legal requirements. Thank you.

Rated 5 out of 5 stars

Fantastic care and service!

My Wife and I recently used NFL Legal to exchange and complete on our new home.

The team were quick to respond to any questions we had about the process (really appreciated as first time buyers).

We were kept up to date at all times and everything went extremely smoothly with a special thanks to Carol, Melanie and Lilly for handling everything for us.

We will definitely consider using NFL Legal again and would highly recommend their services to anyone looking to buy their first home.

August 23, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Ben, thank you for taking the time to leave this review, we do very much appreciate it! we are thrilled that you were pleased with the quickness of responses and kept up to date throughout your matter. We wish you luck in your new home and we will be more than happy to help you again with any future legal requirements. Thank you.

Rated 5 out of 5 stars

They went ubove n beoned to help me

They went ubove n beoned to help me , couldnt thank them enough

August 7, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Michelle,
Many thanks for taking the time to leave this review, we very much appreciate it. We are so pleased that you found our service so helpful and we do go above and beyond for all of our clients, as customer service is so important to us. Good luck moving forward and thanks again for the review!

Rated 5 out of 5 stars

Great Experience

Helped make the experience to handle all the paperwork go smoothly and professionally. Would recommend!

July 31, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Ricky, Thank you for taking the time to leave this review, we do very much appreciate it! we are glad that everything went smoothly and that you found our services to be professional. We wish you luck moving forward and will be more than happy to help you again with any future legal requirements. Thank you.

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish from Julie smith . Communication throughout , every step of the way so we knew exactly what was happening. Thanks so much for everything Julie .
Would definitely recommend.
Jean

August 2, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review, we do very much appreciate it! we are glad you found Julie so helpful and that communication levels were so high. We wish you luck moving forward and will be more than happy to help you again with any future legal requirements. Thank you.

Rated 5 out of 5 stars

Excellent service from NFL Legal

Excellent service from NFL Legal, they were really helpful and very quick in getting everything done for our new property handover. We cannot recommend them enough to people looking for legal representation in their residential property dealings.

July 25, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Many thanks for taking the time to leave this review, it's very much appreciated. We are very pleased you found our services helpful and prompt. Thank you also for recommending us to others and we wish you the best of luck moving forward!

Rated 5 out of 5 stars

Highly recommended

Could not have had a better experience Kiera and Julie were amazing and nothing was too much trouble, they made an otherwise stressful time that much easier. Communication was the first class and I would highly recommend using NFL.

July 26, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Kevin, thank you so much for leaving this review, we do very much appreciate it. We will pass on your kind words to both Kiera and Julie who will be only too pleased to hear this. We are very happy to hear that your experience was stress free and our communication levels were on point. Thank you for your future recommendations and we wish you luck moving forward!

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