Nairnsey Fisher & Lewis Reviews 

546
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and dedicated staff for delivering exceptional support, maintaining clear communication, and keeping everyone fully informed throughout their property purchases. Consumers appreciate the remarkably prompt response times, efficient handling of legal paperwork, and smooth overall user experience from start to finish. However, some people mentioned communication issues, unresponsiveness from assigned legal representatives, and difficulties reaching staff during critical contractual stages of their move. A small group of reviewers also felt dissatisfied with the overall service, reporting frustrating delays, missed deadlines, and a lack of proper support.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professional, helpful, and... See more

Service

People report positive experiences with service, highlighting efficient communication and professional... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being easy to... See more

Response time

Clients share positive opinions on response_time, frequently noting that the team is extremely responsive and... See more

User experience

Reviewers highlight positive aspects of user experience, describing the journey as a smooth and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were returning customer since we bought our first home through NFL-legal. This time our case was dealt by Aimee Elward who was professional and answered all our questions and concerns promptly. Eve... See more

Company replied

Rated 5 out of 5 stars

WE choose NFL to act as our solicitors, as most recently they had serviced our eldest as they moved out of the family home. Our other two adult children moved out too, all within 15 months of one and... See more

Company replied

Rated 5 out of 5 stars

From the moment we commissioned NFL to act on conveyancing for the sale of our property we saw encouraging progress. This was a challenging process for all of us due to issues with Land Registry, howe... See more

Rated 5 out of 5 stars

We sold and bought with NFL recently and must say the service that Jamie provided went above and beyond. She was always available to talk to on the phone and incredibly prompt in dealing with any curv... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm

Written by the company

We are a Legal Practice with over 60 years’ experience in all aspects of Conveyancing and Property Law. We work with residential homebuyers and sellers as well as commercial clients and major property developers. We have a Private Client department offering Will, LPA & Probate services too.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

546 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(546)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service in general

Fantastic service in general! NFL took us through the process and explained the relevant information to us. All requirements were requested earlier, and we were so prompt in providing all on timely manner too.
I appreciate the great service and thank you so much. The whole process was super speedy and we moved into our new property just perfect before Christmas as planned. Excited indeed!

December 19, 2024
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Many thanks for taking the time to leave this review, we do really appreciate it!
We are so happy that we have been able to assist you and we do pride ourselves on efficient communication with our clients as well as a offering high quality service. Hopefully we can help you again in the future! best of luck and its great for you to be in your new home ready for the big day!

Rated 5 out of 5 stars

The best experience- exceptional legal services

I highly recommend Nairnsey Fisher & Lewis to anyone seeking exceptional legal services. The customer service I received during the purchase of my new home and the title change for my existing property was truly outstanding. Communication was consistently clear and efficient—I never once had to follow up or chase for updates. It has been, without a doubt, the best experience I’ve ever had in this regard.

December 20, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you so much for taking the time to leave this review Katie, we very much appreciate it! We are so glad you would recommend us to others and we will make sure the team receive your complementary feedback. We are particularly pleased that you found our level of service, of the highest standard. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

Professional team!

They are professional, very quick and helpful. Their team guided through all the different steps and make sure all is arranged within timely manner. Highly recommend NFL-Legal.

December 20, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Laszlo, many thanks for taking the time to leave this review, we appreciate it very much. Thank you for recommending NFL to others, we believe you cant beat a personal recommendation! we are glad you found our services informative, professional and timely. We hope to help you again in the future.

Rated 5 out of 5 stars

Fantastic service, would highly recommend

My partner and I are so grateful for the service we received through NF&L for both our house sale and purchase. Molly was an absolute star who provided efficient and concise responses at each stage of the process. Our buyer was very set on a pre Christmas completion, and
Molly got us to exchange in just under 8 weeks. If we ever move again, there is no hesitation who we would come back to! Thank you so much.

December 13, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Richard, many thanks for taking the time to leave this review, its very much appreciated! Our aim is always to make your experience as efficient as possible, even with strict timescales, so thank you for sharing your positive experience. We wish you the best of luck in your new home and hope to be able to help you again in the future!

Rated 5 out of 5 stars

Amazing experience with NFL

Amazing experience with NFL. Friendly advice and support was always on hand and our house sale was handled and completed quickly.

December 19, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Sarah, many thanks for taking the time to leave this review, we do really appreciate it! We are so happy that we have been able to assist you and we do pride ourselves on being friendly, supportive, approachable and efficient. Hopefully we can help you again in the future! best of luck!

Rated 5 out of 5 stars

Charlotte and her team keep the client…

Charlotte and her team keep the client up to date with each step of the process and make the legal work look easier. Charlotte does help out clients when needed even during her out of office days and appreciate her dedication. Thanks again Charlotte and team for smooth and faster completion of my conveyancing application, thanks again!

December 17, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you so much for taking the time to leave this review, we very much appreciate it and will make sure that Charlotte and her team are made aware! We are particularly pleased that you found us so dedicated and things went smoothly and efficiently. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

We were in a chain lasting nearly a…

We were in a chain lasting nearly a year and NFL couldn’t have been better! Julie Smith and her team were so accommodating and reassuring that they made the whole process so easy. Dealing with buyers difficult solicitors and unheard of requests NFL never made an issue and were happy to help and assist every step of the way. I would definitely recommend NFL to anyone.

September 15, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you so much for taking the time to leave this review, we very much appreciate it! We will make sure that Julie and her team receive your complementary feedback. We are particularly pleased that you found our service accommodating and that you were reassured along the way. We are so glad you would recommend us to others. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

First time buyer and didnt have a clue…

First time buyer and didnt have a clue what was happening. Then my solicitor Charlotte talked me through everything.
Thank you for your help and advice . Highly recommend ⭐️⭐️⭐️⭐️⭐️

November 29, 2024
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Many thanks for taking the time to leave this review, we do really appreciate it! We are so happy that we have been able to assist you as a first time buyer and we do pride ourselves in guiding our clients through the journey. We will make sure that Charlotte and her team are aware of your kind words. Hopefully we can help you again in the future! best of luck!

Rated 5 out of 5 stars

Excellent communication from my…

Excellent communication from my personal Conveyancer. Answered queries regarding the sale of my property promptly and always willing to explain thoroughly any questions I raised. As this was my first sale solo, I respected the advice given.

October 8, 2024
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Thank you so much for taking the time to leave this review Michelle, we very much appreciate it! we will make sure that the team is made aware! We are particularly pleased that you found us efficient, knowledgeable and respectful. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

Danielle has been really helpful with…

Danielle has been really helpful with my mother in law, she has set her mind at ease. Would recommend.

August 1, 2024
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you so much for taking the time to leave this review, we very much appreciate it and will make sure that Danielle is made aware! We are particularly pleased that you found us so helpful and that you would recommend us to others! We hope to be able to help you again in the future!

Rated 5 out of 5 stars

Excellent service and communication…

Excellent service and communication when dealing with my various queries

November 22, 2024
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you so much for taking the time to leave this review, we very much appreciate it! We are particularly pleased that you found our communication levels so high! We hope to be able to help you again in the future!

Rated 5 out of 5 stars

Lunnlunnlu excellent service very professional would highly recommend

Excellent service very professional would highly recommend

November 16, 2024
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Hi, Thank you for leaving this review, we really appreciate it! we always aim to be professional, efficient and diligent and it sounds like you experienced this throughout your journey with NFL. We were so glad to be able to act for you and hope to see you again in the future!

Rated 5 out of 5 stars

Great service

Great service, friendly and responsive.

Enabled us to complete at very short notice and kept us informed along the way.

November 15, 2024
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you so much for taking the time to leave this review, we very much appreciate it! We are particularly pleased that we could help you at short notice and the communication levels were high. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

Friendly

Friendly, instant and honest service. I would definitely used them again.

November 15, 2024
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Dear John, Thank you for taking the time to leave this review, its very much appreciated! we are so pleased you had a positive experience and found our staff friendly, quick and honest. We hope to be of assistance to you in the future!

Rated 5 out of 5 stars

Fantastic Team of Solicitors

Nairnsey Fisher and Lewis recently helped us with our latest purchase and as always their service is outstanding.

The whole is team is fantastic and extremely helpful. I highly recommend anyone to use them and I will continue to use them going forward.

October 23, 2024
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Dear James, Thank you for taking the time to leave this review, we very much appreciate it! We were only too happy to assist you with your purchase. We are glad you found our team so helpful and our service levels so high. Best of luck in your new home and we hope to help you again in the future!

Rated 5 out of 5 stars

Excellent service

Julie Smith was excellent! I would give her ten stars if I could. She was very patient and understood my plight in a very difficult situation. She was supportive and her positive approach was quite encouraging. I would be happy to use the firm again. Thank you Julie!

November 1, 2024
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you for taking the time to leave this review, we really appreciate it! Thank you also for pointing out Julie and her team for their patience and understanding - they are only too happy to help. We hope to help you again soon!

Rated 5 out of 5 stars

First class service throughout

First class service throughout! Molly was super professional and I would definitely recommend both hers and Nairnsey Fisher & Lewis' services. Thank you!

October 31, 2024
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you so much for taking the time to leave this review, we very much appreciate it! We will make sure that Molly and her team receive your complementary feedback. We are particularly pleased that you found our service professional and that you would recommend us to others. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

Highly recommend

Highly recommend, very professional and friendly service.

October 18, 2024
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Thank you so much for taking the time to leave this review, we very much appreciate it! We will make sure the team receive your complementary feedback. We are particularly pleased that you found our service professional and friendly and that you would recommend us to others. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

I would highly recommend

I would highly recommend. I was continually kept in the loop with transparent updates.Very approachable,professional and friendly. The whole process completed on time without any hassles.

October 31, 2024
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Dear Sudheer, many thanks for taking the time to leave this review, we appreciate it very much. Thank you for recommending NFL to others, we believe you cant beat a personal recommendation! we are glad you found our services transparent and timely with our staff being approachable, professional and friendly. We hope to help you again in the future.

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