Nairnsey Fisher & Lewis Reviews 

546
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and dedicated staff for delivering exceptional support, maintaining clear communication, and keeping everyone fully informed throughout their property purchases. Consumers appreciate the remarkably prompt response times, efficient handling of legal paperwork, and smooth overall user experience from start to finish. However, some people mentioned communication issues, unresponsiveness from assigned legal representatives, and difficulties reaching staff during critical contractual stages of their move. A small group of reviewers also felt dissatisfied with the overall service, reporting frustrating delays, missed deadlines, and a lack of proper support.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professional, helpful, and... See more

Service

People report positive experiences with service, highlighting efficient communication and professional... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being easy to... See more

Response time

Clients share positive opinions on response_time, frequently noting that the team is extremely responsive and... See more

User experience

Reviewers highlight positive aspects of user experience, describing the journey as a smooth and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were returning customer since we bought our first home through NFL-legal. This time our case was dealt by Aimee Elward who was professional and answered all our questions and concerns promptly. Eve... See more

Company replied

Rated 5 out of 5 stars

WE choose NFL to act as our solicitors, as most recently they had serviced our eldest as they moved out of the family home. Our other two adult children moved out too, all within 15 months of one and... See more

Company replied

Rated 5 out of 5 stars

From the moment we commissioned NFL to act on conveyancing for the sale of our property we saw encouraging progress. This was a challenging process for all of us due to issues with Land Registry, howe... See more

Rated 5 out of 5 stars

We sold and bought with NFL recently and must say the service that Jamie provided went above and beyond. She was always available to talk to on the phone and incredibly prompt in dealing with any curv... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm

Written by the company

We are a Legal Practice with over 60 years’ experience in all aspects of Conveyancing and Property Law. We work with residential homebuyers and sellers as well as commercial clients and major property developers. We have a Private Client department offering Will, LPA & Probate services too.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

546 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(546)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing team from start to finish and…

Amazing team from start to finish and this is the second time we have used them for property transactions. Aimee and Zoe are superstars too!

March 21, 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Dear Richard, many thanks for taking the time to leave this review, we appreciate it very much. We are glad you found our service levels of the highest standard, for a second time, and we hope to help you again in the future!

Rated 5 out of 5 stars

Although we didn’t complete the…

Although we didn’t complete the process, working with Aimee Elward was an absolute pleasure. Her expertise, professionalism, and dedication were second to none. From the very start, she provided clear guidance, prompt communication, and a level of knowledge that gave us complete confidence in her abilities.

Aimee was always proactive, ensuring that everything was handled efficiently and with great attention to detail. Even though we didn’t reach the finish line, her support and expertise made a lasting impression. I wouldn’t hesitate to recommend her to anyone in need of a top-tier conveyancer.

March 22, 2025
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Robert, thank you so much for taking the time to leave this review, we very much appreciate it and will make sure that Aimee and is made aware! We are particularly pleased that you found Aimee such a pleasure to deal with. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

Amazing Experience with Team Magna - NFL

We used NFL for purchasing our first home in the UK, and Team Magna made the entire process smooth and stress-free.

This was our second attempt at buying a property in the UK. Our first attempt resulted in wasted time and money due to choosing the wrong solicitor. However, Team Magna were incredibly helpful. They provided us with a clear timeline and ensured everything was completed on the exact date. They were always available to offer guidance and answered my numerous questions promptly.

I felt quite anxious throughout the process, but their support and guidance reassured me every step of the way.

I would definitely recommend them without hesitation. 1000%!

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, efficient service

We have used the legal services of NFL quite a lot recently for my parents wills, power of attorney, probate and conveyancing.
Lauren made the process of the probate for my late mother straightforward and was always quick to reply to our questions.
Very happy with the services provided and would recommend.

March 16, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service -highly Recommend!!

Selling and buying a property is undoubtedly one of life's most stressful experiences. However, the NFL team - Cheryl, Kiera, and Chloe made our experience seamless and manageable. We felt supported and valued as clients, not just as transactions. Their communication was consistently prompt and thorough, keeping us informed and reassured throughout the entire process. They were truly exceptional and I highly recommend them.

March 14, 2025
Unprompted review
Rated 4 out of 5 stars

Great service

NFL offer a very good service and responded promptly whenever i requested for updates with clear and concise info.

I will be returning for any future conveyances and would recommend them highly.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

very professional kept everything…

very professional kept everything straight forward and explained what was happening and helpful

March 3, 2025
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Hi Keith, thank you for taking the time to leave this review and for your kind words about NFL. We were only too happy to help you and we are so pleased that you had a very positive and efficient experience! We hope to be able to help you again soon!

Rated 5 out of 5 stars

Best Solicitors

Needed help with conveyacing & were directed to the Benfleet Office. We were allocated to Julie Smith (assisted by Harrison Frost). We could not have been assisted by more helpful/ pro-active people who were eager to help us with any problem!! By far better than any other solicitors we have worked with. Would recommend them anyone.

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We alway use NFL for all of our business and Personal legal matters.
On a recent Business Sale we found Rachel Robert’s was professional, knowledgeable and extremely efficient. The whole process was handled exceptionally well and we would recommend.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We used Nairnsey Fisher&Lewis to sell our house,throughout the whole process they were nothing but friendly and efficient.
I would not hesitate to use them again.

February 28, 2025
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Kevin, thank you so much for taking the time to leave this review, we very much appreciate it.
We are particularly pleased that you found us so friendly and efficient. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

The service level we received was…

The service level we received was exceptional. Straightforward instructions on how to get all paper works completed and quick turnaround as well. Everything was done online so we didn’t have any need to visit the office which was great for us given the distance. This our second time of using Nairnsey Fisher & Lewis and I would recommend to anyone that wants a stress-free service. Thank you team Magna!!!

January 24, 2025
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Edith, many thanks for taking the time to leave this review, we appreciate it very much. Thank you for recommending NFL to others, we believe you cant beat a personal recommendation! we are glad you found our service levels exceptional, straightforward and efficient, for a second time, and we hope to help you again in the future!

Rated 5 out of 5 stars

Excellent Service

Aimee and Zoe were extremely efficient, courteous and professional. They dealt with the conveyancing of my Dad’s house and kept me updated every step of the way. Highly recommend and will definitely be using them again.

January 31, 2025
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Claire, thank you so much for taking the time to leave this review, we very much appreciate it and will make sure that Aimee and Zoe are made aware! We are particularly pleased that you found us so professional, dedicated and things went smoothly and efficiently. We hope to be able to help you again in the future!

Rated 5 out of 5 stars

NF&L - Charlotte Murphy

Charlotte Murphy, was so easy to deal with, efficient and on the ball. The whole experience was a pleasure and based on this experience I would highly recommend Nairnsy, Fisher & Lewis.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Very professional, courteous and quick.

I recently used NFL to purchase a property. I was very pleased with the professional attitude, quick to responding to any queries. Aimee Elward in particular. She kept me up to date with all aspects of the sale with an absolute professional and friendly manner. I would definitely recommend and use again.

January 22, 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Dear Andrea, many thanks for taking the time to leave this review, we appreciate it very much. Thank you for recommending NFL to others, we believe you cant beat a personal recommendation! we are glad you found our services professional, efficient and friendly. We hope to help you again in the future and we will make Aimee aware of your kind comments!

Rated 5 out of 5 stars

Outstanding Service 5*

I used this company for the sale of my mums house which was a delicate one. Julie Smith was my solicitor and she went above and beyond, she was patient, compassionate and really listened to me. I instantly liked her from the moment we spoke, she pushed to get the end result, which was fantastic. I couldn’t fault the service I received from start to finish. Julie kept me updated all the way, communication is paramount. I would definitely use this firm again - Julie showed professionalism, integrity and genuinely cared l, she actually listened to me and my situation, which was an emotional time. Thank you Jo H🙏

January 20, 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Many thanks for taking the time to leave this review Jo-Anne, we do really appreciate it! We are so happy that we have been able to assist you with your house sale and we do pride ourselves in guiding our clients through the journey. We will make sure that Julie and her team are aware of your kind words. Hopefully we can help you again in the future! best of luck!

Rated 5 out of 5 stars

Made our sale and purchase very smooth

We went with NFL on Red Rows Recommendation for buying our new build and straight from the start they were very helpful so we decided to use them for the sale of our home as well and again they couldn't have made things any easier for us. A special thanks to Kiera who continuously chased our buyers solicitor to get things moving. would 100% recommend.

January 17, 2025
Unprompted review
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Reply from Nairnsey Fisher & Lewis

Dear Paul, many thanks for your review, we really appreciate it! we will pass on your comments to Kiera and her team and thank you for your kind words. We are particularly pleased that we could act on both your sale and purchase and that you experienced the advantages of this. See you again soon!

Rated 5 out of 5 stars

Excellent service and very efficient

Excellent service and very efficient. We’ve been working on a very tight deadline to complete the purchase of our new home but the NFL team has met and exceeded all of our expectations!! Thank you so much!

January 14, 2025
Unprompted review
Nairnsey Fisher & Lewis logo

Reply from Nairnsey Fisher & Lewis

Hi, we cant thank you enough for leaving this review and for your kind words about NFL and the team. We were only too happy to help you and we are so pleased that you had a very positive and efficient experience! We hope to be able to help you again soon and good luck in your new home!

Rated 5 out of 5 stars

Aimee Elward dealt with our sale

Aimee Elward dealt with our sale, she kept us well informed and was very responsive, I wouldn’t hesitate to use this company again. A definite recommendation.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Julie is great - 100% recommend

We had the pleasure of dealing with Julie throughout our property sale transaction.
Julie was professional and always helpful and quick to deal with our queries. Throughout what was a stressful time for us, Julie kept us up to date and pushed for the sale to proceed on time. We would definitely recommend to anyone needing assistance with a house sale, Julie is great!

January 3, 2025
Unprompted review

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